Speedy!! Helpful and courteous too. This is both during the contract arrangements on the phone and then the installation engineers. Always keeping us informed ☆☆☆☆☆ First class. Our actual use o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman that I spoke with had a non hurried approach, unlike most others of his ilk. He explained all relevant points and kept his word on what would be, where applicable, coming up in the next... See more
Company replied
Unfortunately the service wasn’t automatically reconnected after I requested an account change, but now I see that was because of account activation procedure. After I called and spoke to Ksenija... See more
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Vikas Nair immediately responded to my call and came round to make the connection. We were all done in 20/25 minutes. He recommended the package based on our needs. He made sure the computer and the t... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Hyperoptic Full Fibre Broadband
Written by the company
To find out more about Hyperoptic, and to see our latest offers, please click on the button below.
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Why Hyperoptic?
Written by the company
- We're in your corner
- Hyperoptic was founded in 2011 to shake up the broadband market, and we're proud to be in our customers' corner. Unlike some services, we deliver full fibre connectivity. And that means a hyper fast, hyper reliable connection. Ready when you are.
Not sure about switching to Hyperoptic?
We'll give you 30 days to decide.
We’re so confident you’ll love our service that we’ll give you 30 days to decide.
Not for you? You can cancel within your first 30 days with no exit fees – and no hard feelings.
Can’t get fairer than that.
Contact info
174 Hammersmith Rd, W6 8DA, London, United Kingdom
- 0333 332 1111
- support@hyperoptic.com
- hyperoptic.com
Time for a broadband break-up?
4.7
Excellent
51K reviews
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Reply from Hyperoptic Full Fibre Broadband
This means a lot to us Mark, we will do our best to continue being this for you, and all our customers.
I want to say thank you to Ksenija T…
I want to say thank you to Ksenija T for helping out with a problem im haveing she went above and beyond to support me to the best way she could thank u very much 👍
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
And we would like nothing better than to pass your thanks along to Ksenija, and thank you in return for taking the time to leave such a glowing praise for her exquisite work. Cheers Darren, and we will continue being in your corner!
Nikola was very helpful today getting…
Nikola was very helpful today getting my mini hub running as it should be
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Nikola to the rescue! Enjoy your new Total Wi-Fi service, and make the best use of your connection.
Broadband set up
Stefan and Anya have been very helpful in helping me to setting my hyperoptic broadband. They were very patient and kept me updated with everything throughout.
Thanks guys
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
You're very welcome, Ayodeji! We want the best for your onboarding experience, and Stefan and Anja truly delivered an A+ service.
Fast, reliable, and genuinely helpful service
I had a genuinely great experience with Jovan Sosic from Hyperoptic. From start to finish, he was professional, responsive, and easy to deal with. He took the time to explain everything clearly, offered helpful suggestions, and made sure I was aware of the best options available rather than just pushing a standard package.
What stood out most was his communication—quick replies, clear answers, and a very reliable approach throughout the whole process. It made everything feel smooth and straightforward, which is not always the case with service providers.
Overall, Jovan delivered exactly what you’d hope for: fast, reliable, and genuinely helpful service.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Love to hear this, Nesha. We are happy that Jovan kept everything in the best Hyperoptic way and provided the right option for you. That kind of straightforward, reliable support makes all the difference and we will be sure to share your praise with him.
Great help
Sara S was really helpful and super quick in dealing with my request.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for highlighting the great work of our Sara. We appreciate the feedback, and we'll be sure to share it with her.
Richard 13418 was so nice and helpful…
Richard 13418 was so nice and helpful today setting up my broadband, super friendly and polite. Couldn't recommend him enough, wifi is great so far, super speedy!
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing your experience with Richard, Kevin. He is a great engineer, and we are glad the appointment went splendidly. We'll be sure to pass on your appraisal.
Excellent experience for myself and my…
Excellent experience for myself and my sister with the help of Atif, he’s been very helpful, supportive and prompt with the communication. All was explained thoroughly and he made all the switching process easy. Looking forward to a great service
From a returning customer of hyperoptic
23 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for such a detailed and lovely review for our Atif and yet another job well done by him. This is exactly what we want to hear from our customers, whether their first impression with us, or from returning customers.
Proactive and quite prompt in actioning…
Proactive and quite prompt in actioning the requests. Was assisted by Katarina Pavlovic and really happy with the service received.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
That's the way to do it, thank you for the Katarina praise, Milap! We are in your corner.
Great customer service.
Great customer service.
Alex was kind and considerate and helped solve my issue. Thank you.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
That's what we always strive to be, and with agents like Alex, we know we will remain great for our customers. Thank you!
This was so seamless and professional
This was so seamless and professional. I requested a call back, and within a very short time Kristina had called me and everything was set up and booked in for my move in date. Wonderful customer service - thank you!
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing your wonderful experience with starting your Hyperoptic journey with us, Mara. We'll be sure to pass on your thanks to Kristina, and we look forward to providing you with service.
Excellent customer support provided by
Excellent customer support provided by
Katarina Hadzic.
She explained the features properly.
Thanks a lot for a wonderful service.
24 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Katarina never falls short when assisting a customer. Truly a valuable asset to our support team, thank you for praising her work John!
Very easy to contact
Very easy to contact. Luka Mitrovic was very helpful. Thank you Luka.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Don't even mention it Mohammed! We're always looking out for you, and we will make sure your kind words reach Luka.
Great installation and great superfast…
Soddy installation and great superfast connection
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Nothing but the best, for our valued customers.
Reply from Hyperoptic Full Fibre Broadband
Anthony always shines when tackling a setup job! We cannot wait to show him your lovely review.
Very happy
Prompt answer, understood the question, very happy with Vanja
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Keith. We are glad Vanja understood your question quickly and left you feeling happy with the support.
Abid ridwaan was great sales man good…
Abid ridwaan was great sales man good communicator, recommended for team leadership.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Nurul. We are glad Abid delivered such strong communication and support. We will be sure to share your praise with him and the leadership team.
Easy and quick
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for the feedback, Jean. We appreciate the review.
The engineer was polite and pleasant to…
The engineer was polite and pleasant to talk to. Letting me know what he was doing at each step, asking my opinion as to where to place the modem. Overall really good experience. Sales person also explained a lot to me.
23 April 2026
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Sonia. We are glad the engineer kept you informed at every step, involved you in the modem placement, and made the whole visit a positive experience. It is also great to hear the sales side took the time to explain everything clearly 😊
Worse experience ever
They are rubbish with installation process taking over 2 weeks. I am still not activated and keep saying cable needs to be repaired. Lazy and just talking no action.
They only talk but can't even fix the issue for me as a customer. They very bad during the installation process and delaying so much. I don't recommend coming to them, as they very slow and not bothered at all.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sorry to hear that it is your experience, Habil.Expect to get update in the follow up ticket that you have with us, and we promise to delivery by the commited date.
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