Hyperoptic Full Fibre Broadband Reviews 51,245

Vasilije Was super friendly, patient and could tell he actually cared to fix out WiFi problem.
I’ve had an interaction before on the chat where the person was super rude and ended the chat, where as my interaction with Vasilije was completely different and restored my opinion of customer service with hyper optic!

Auto generated email regarding renew contract is not customer friendly. Lucky Sonja Spasovki approached me and offer solution immediately after I filed change of provider. She is helpful and patience, willing to understand what’s the issue and give right suggestions. Thanks for her work

Katarina Hadzic was very helpful and professional and offered me an excellent broadband deal, fast and reasonably priced.

It's a very nice .
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Rehard

Today we had an engineer visit. He did the job perfectly well. So kind, so knowledgeable. We were very satisfied. Many thanks to this person.

There was a lack of clarity from the customer service representative when handling an early renewal offer.

After accepting the offer, I received a series of confusing emails the following day. One email in particular thanked me for my time and stated it was a pleasure to help, but provided no confirmation that the offer had actually been applied to my account.

After seeking clarification, the customer support representative confirmed that the offer had been applied and advised that a confirmation email had been sent. However, I did not receive this email.

I then asked for the confirmation to be resent, but was advised to check the contract details via My Account.

Poor.

I spent more time in the queue than it took Nenad Adamovic to solve my problem, literally for under 5 minutes!
He was friendly, efficient, and sorted everything straight away with no fuss. Exceptional service, Nenad is a real asset to the team!

Great installation of WiFi service

Support online was amazing, Sonja Arsovic made it very easy to sort the problem and gave me a great new deal. I recommend everyone.

The operator answered quickly and asked the right questions, the problem was solved quickly, everything was fine.

Sandra Baros called me to give me a great offer. Really appreciated her help.

Great service start to finish, really impressed with the service. Engineer was really efficient, calling ahead the day before to confirm time was ok etc. Tidy workmanship, professional and personable. Thanks Mark.

Great customer service. A speedy response and no hanging around in live chat whilst the agent handles numerous enquiries at once.

My set up experience so far has been excellent! Jessen was really friendly and accommodating while assisting me in setting up my account. He made the set up process clear and simple.

Appreciate the follow up to check that my service had been restored and that all is now okay. Also appreciate the credit to my account in compensation for downtime.

Do not take out broadband with this company. I moved home and Hyperoptic could not provide service at my new address. It was less than 1 mile from the old address and they demanded an early cancellation fee of more than £600 even though they cannot provide a service.

After raising a case with their support team, showing that they never gave me terms and conditions relating to this before I renewed and that they also had several outages at my old address which warranted the early cancellation fee to be waived. They refused to remove the fee.

Now I have been charged more than £600 after being a loyal customer for many years and what is worse is that they are now attempting to take another £400 my bank account for now reason at all.

This company is inhumane, immoral and cannot be trusted. They offered a 30% deduction but never delivered on this promise. They took over £600 from my account leaving me unable to pay for food or pay bills while not providing any service for it.

This company is pure evil and I reported to Ofcom.

Go with BT, Virgin or any other major company who do not charge or have shady practices and hidden terms and conditions.

Janko was really helpful and answered my queries quickly & professionally, excellent service

The man who helped us join hyperoptic today ready for a move next week into a new house, was very helpful and dealt with it very professionally ready for our move. We managed to understand him, but it was a pity that the quality of the call was so poor due to a bubbly interference on the line.

Dean14539
Wonderful service, exceptional timing - was originally booked for a survey but Dean managed to check and install everything in one go!

Wow! I'm so amazed Aleksa, professionalism and lightning speed skills he provided all the information I needed. Took him less then 3 min to sort everything out. Thank you so much Aleksa for everything. You are amazing!!!!!