Speedy!! Helpful and courteous too. This is both during the contract arrangements on the phone and then the installation engineers. Always keeping us informed ☆☆☆☆☆ First class. Our actual use o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman that I spoke with had a non hurried approach, unlike most others of his ilk. He explained all relevant points and kept his word on what would be, where applicable, coming up in the next... See more
Company replied
Unfortunately the service wasn’t automatically reconnected after I requested an account change, but now I see that was because of account activation procedure. After I called and spoke to Ksenija... See more
Company replied
Vikas Nair immediately responded to my call and came round to make the connection. We were all done in 20/25 minutes. He recommended the package based on our needs. He made sure the computer and the t... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Hyperoptic Full Fibre Broadband
Written by the company
To find out more about Hyperoptic, and to see our latest offers, please click on the button below.
Join now
Join now
Why Hyperoptic?
Written by the company
- We're in your corner
- Hyperoptic was founded in 2011 to shake up the broadband market, and we're proud to be in our customers' corner. Unlike some services, we deliver full fibre connectivity. And that means a hyper fast, hyper reliable connection. Ready when you are.
Not sure about switching to Hyperoptic?
We'll give you 30 days to decide.
We’re so confident you’ll love our service that we’ll give you 30 days to decide.
Not for you? You can cancel within your first 30 days with no exit fees – and no hard feelings.
Can’t get fairer than that.
Contact info
174 Hammersmith Rd, W6 8DA, London, United Kingdom
- 0333 332 1111
- support@hyperoptic.com
- hyperoptic.com
Time for a broadband break-up?
4.7
Excellent
51K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nemanja was extremely helpful.
Nemanja was extremely helpful and provided clear information throughout. This made for an extremely smooth experience.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for highlighting the great work our agent, Sam. We appreciate the shoutout, and we'll be sure to share it with him.
Great customer experience
The installer (Gerry 13061) was very knowledgeable and helpful with assisting in both visits, very attentive and tidy with the work. Would definitively recommend based off this interaction.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
We are glad Gerry delivered such knowledgeable, attentive, and tidy support across both visits, Grant. He truly is the epitome of Hyperoptic spirit. We will be sure to share your recommendation with him 😊
Janko Djukic really helped me with the…
Janko Djukic really helped me with the activation of my broadband. Great customer service and an asset to the company. 10/10
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Jake. We are glad Janko supported your activation so smoothly and delivered top tier service. We will be sure to share your 10 out of 10 praise with him 😊
Dean 14539
Dean 14539
Very happy with service kept me updated with everything and phoned night before to arrange it all come out and fitted it it no time brilliant service
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Jacob. We are glad you were kept updated, had a call the night before, and that the install was done so quickly. Brilliant service all round 😊
I recently had Hyperoptic installed and…
I recently had Hyperoptic installed and I couldn’t be happier with the experience.
The installation was carried out by David (engineer 13093), and he was absolutely excellent from start to finish. He arrived on time, was friendly and professional, and clearly explained everything he was doing throughout the process. The installation itself was smooth, efficient, and completed to a really high standard.
David took great care to ensure everything was set up perfectly, tested thoroughly, and that I was happy before he left. It’s rare to come across such a knowledgeable and customer-focused engineer—he’s a real credit to Hyperoptic.
The service is now running brilliantly, and the whole experience has been stress-free thanks to his expertise.
Highly recommend Hyperoptic, and especially David if you’re lucky enough to have him as your engineer!
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing your feedback regarding our very own David, Gail. He really is one of a kind, and we are happy to hear that he made an impact. We value your recommendation, and we'll be sure to share your appraisal with him.
Great Internet Provider
Srdjan Krstic helped me extend my contract at a good price. He was quick, professional, and courteous. I recommend him.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Kargan. We are glad Srdjan handled your contract extension so efficiently and secured a great price for you. We will be sure to share your recommendation with him.
Excellent installation process and installer
Just got it installed, smooth process, including them ending my previous service and paying cancellation costs. My installer, Martin Forde, was excellent, went above and beyond to ensure the cable was hidden externally to satisfy my, no doubt, annoying demands as to where I wanted the hub in my flat!
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Alessandro, great to hear this. We are glad the switch was smooth and that everything from cancelling the old service to covering the fees was handled seamlessly. Martin clearly went the extra mile with the install and cable routing, we will be sure to share your praise with him.
Spoke to Strahinja about my bill and…
Spoke to Strahinja about my bill and was sorted within minutes...Highly recommend Hyperoptic.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
When it comes to great support, nothing beats the one that Strahinja can provide. His assistance is always on time and efficient, and we are happy to hear that he was there to assist you, Melanie.
Installation was well done
Installation was well done, very neat and no mess. Everything was explained well and broadband was up and running before engineer left. A+++
22 April 2026
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, John. We are glad the install was neat, clearly explained, and that you were online before the engineer left. A plus all round 😊
I've been with Hyperoptic for the last…
I've been with Hyperoptic for the last 5 years. One of the reasons I'm happy with them is that everything runs smoothly — the service works well and customer service is efficient and fast. These days, saving time is key.
Most recently, I dealt with customer service representative Mihaela Cesnak, who resolved my issue very quickly. That is much appreciated.
24 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Elvira. Five years of smooth service and time saving support really says it all. We are glad Mihaela stepped in and resolved things so quickly, we will be sure to share your appreciation with her. <3
Milos R. from social media
Milos was a great help today, they resolved my issue appropriately and fast! Thank you again.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Milos is a superstar, and we are too happy to have him on board! Thank you for recognizing his effort Megan, we appreciate the shoutout.
New excellent contract
I thank Suzana Djokic for the quick talk leading me to stay and renew my contract with Hyperoptic. She was very nice and convincing.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Bertrand. We are glad Suzana made the renewal quick, clear, and convincing. We will be sure to share your appreciation with her 😊
Nikola L was extremely helpful and…
Nikola L was extremely helpful and friendly when I called customer support. Response times were fast and prompt, a very professional customer service team.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
We do all we can to ensure your customer journey is a bump-free ride! We cannot wait to share your kind review with Nikola.
Very friendly and speedy advisor Nikola…
Very friendly and speedy advisor Nikola on telephone after failing to get through to the chatbot - hoping he can help resolve wifi speed issues.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this. We are glad Nikola stepped in with friendly and speedy support and we will share your praise with him 😊 Fingers crossed he gets those wifi speeds sorted quickly.
Reply from Hyperoptic Full Fibre Broadband
Thanks for sharing your feedback with us, Henry. We appreciate the good word you put in, and we will share it with the team.
Very poor service all round
EDIT: Despite the fact they could comment on this review within an hour of its posting, I still have not received any contact or any form to complete 24 hours later.
We pay for 500Mbps and rarely see speeds above 100Mbps — consistently around 20% of the minimum download speed stated in our contract. The connection is also unstable, and small or older devices can't connect at all.
The outlet was installed in a side bedroom (before I moved in), nowhere near the lounge, which compounds the coverage issues. I emailed to complain 15 days ago, suggested moving the outlet, upgrading to whole-home wifi, or any other solution. I was met with no meaningful response and no request for speed tests. I sent speed tests taken beside the router anyway — the speeds were no better. Zero progress after 15 days.
I had an infinitely better experience with Community Fibre at my previous flat, and Now Broadband before that. If you have the choice, go with either of them. I intend to exit this contract and switch at the earliest opportunity.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sorry to hear that has been your experience with our service, Ruairi. Let us get to your complaint and see if we can resolve the issue for you. Please fill in the form sent.
Thank you Jovana for the quick response…
Thank you Jovana for the quick response and solution.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
It is great to hear that Jovana was there for you, Hossain. We love when we hear great stories about our agents, and we'll be sure to pass on your kind words to her.
polite quick efficient
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Those are indeed some of the words that we use to describe our agents, Adam. Thank you for the feedback. <3
The advisor was very clear a concise
The advisor was very clear a concise, got straight to the point a wasn’t hard to understand what he was explaining to me.
28 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Great to hear this, Jesse. We are glad the advisor was truly magnificent in his support. Simple and easy support makes all the difference, and that is how we like to things around here.
Reply from Hyperoptic Full Fibre Broadband
Janko always pulls through for our valued customers. Thank you for recognising it, Santy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.