Hyperoptic Full Fibre Broadband Reviews 51,267

I contracted with hyperoptic two weeks ago and I have literally no idea when or if I will ever get my broadband connection.
It's a pretty simple question but customer support don't seem to be able to handle it choosing to be either unresponsive or occasionally unhelpful.
Not sure if it is to be expected to be left in limbo indefinitely but I don't think I can recommend this provider.
I'll update this review if I ever hear back from them or just get bored waiting and go with Virgin.

So having went out of contract without noticing, they upped my bill to £70 pound a month without me knowing. This company are just rip off merchants...AVOID....AVOID.....AVOID....

Great and helpful. Thank you

Smooth and straight forward service 👌 well done to all customer service team

Great service by Atif. He explained the product and different packages clearly, kept me informed about the status throughout, and activated the accoun/service in a very quick turnaround time. Overall, I am very happy with his support. Great work, Atif—much appreciated!

I have sent Hyperoptic a complaint regarding my switch. The engineer visited today and switched off my current provider and the Hyperoptic activation has not worked. I am a remote worker and I am without internet, I have raised this and been told someone will get back to me within 10 working days. This is not good enough!!! Don't believe the website where it says you will not be without the internet during the switch.

Nikola was very helpful booked in an engineer hope it’s all get sorted asap

Jovan V was very swift and answered all my questions efficiently and in a polite manner.

My attendant Nikola was incredibly friendly , competent , and quick to solve my router issue.

Top quality service and exceptional experience with customer service

The best ISP out there. So much so it was a deciding factor where to buy my property. Now that I'm selling, I must cancel, but Ivan M. among others make the experience butter smooth.

Very good customer service. Milica was really helpful with my technical support request.

Anita was so helpful and understanding.
She listened and made sure to resolve my problem.

A massive shout out to her!

I received a courtesy call from company representative Matija Pecanac to discuss the options for renewing my broadband contract as it was due to expire. Matija was very courteous and helpful, and my contract was renewed in minutes. I'm really happy with the level of customer service and the upgraded package that I've received.

Great service.
Mirjana was very helpful and considerate. She was also extremely polite.
I wish that you consider her for a better job and bigger salary.

I had a great customer service experience with Amitosh Majumdar. He assisted me with placing my order and made the whole process clear and straightforward. He explained all aspects of the broadband plans in detail and also helped me with switching providers.

The service itself was fine, albeit company does seem to make it less than easy to cancel the service - but that is not unusual as I know many design their service that way. Having complained the company did respond quickly to make things better - to their credit.

I had a great experience with Hyperoptic! The whole process of getting a new internet connection was smooth and hassle-free. A special thanks to Nimesh Patel for his excellent support — he was very helpful, professional, and made everything easy to understand. Really happy with the service and would definitely recommend!

I had a little technical problem so I phoned Hyper Optic. I only had to wait a short time in a queue and was answered by Vuk Nikolic. He was very friendly, understanding and efficient in sorting my problem in quick time. I'm very grateful for the service I received. Thank you. :-)