It took 3 weeks for a jersey delivery to my location for instance I thought that this was scam store but when I communicated with PayPal for a dispute they delivery my product right away thanks to P... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As yet still not delivered. No reason given. They say another 10 days which just sounds like a fob off. No helpful communications, no helpful tracking information, just says not yet collected. I am no... See more
Not worth 1 star tbh, awful company. Gloves need to be plugged into a power bank to work so completely impractical to use unless you want wires down each arm of whatever you’re wearing to then plug in... See more
The gloves need an additional power bank to stay charged, the warmth doesn't last long once unplugged. When I emailed them to ask why the charge didn't last, I got a reply stating I could purchase at... See more
Company details
Information provided by various external sources
HYGO's official Shop for the best stuff. Actually cool. Actually useful. Actually fun.
Contact info
E Garry Ave 1740, 92705, Santa Ana, United States
- hygoshop.com
1.1
Bad
168 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HYGO Shop
Hi Max,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Hands down fav place to shop online
Hands down fav place to shop online. I always find the gift I’m looking for. Strongly recommend
3 October 2019
Unprompted review
Reply from HYGO Shop
Hi Bianca,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
I don't usually buy from video ads
I don't usually buy from video ads but the pink makeup bad was the perfect gift for my daughter. Huge hit thank so mych
30 September 2019
Unprompted review
Reply from HYGO Shop
Hi Kelsey,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Saw their moon lamps video
Saw their moon lamps video, ordered a few. Pleased with the quality of the lamps that I’ve received. Hygo is very reliable, answered my questions promptly. Will order more trendy reasonable priced stuff at their website.
30 September 2019
Unprompted review
Reply from HYGO Shop
Hi Daniel,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Very glad and as advertised
Very glad I chose to buy from hygo. Quick easy and as advertised on facebook
25 September 2019
Unprompted review
Reply from HYGO Shop
Hi Samuel,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
So happy
So happy with my item. High quality and My niece LOVES it. Also the 10% off was nice :-)
23 September 2019
Unprompted review
Reply from HYGO Shop
Hi Jamie,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Moon Lamp
I purchased a moon lamp from HYGO. I'm very satisfied with the purchase. Shipping was quick. Moon quality is great. I would not hesitate to order from them again.
23 September 2019
Unprompted review
Reply from HYGO Shop
Hi Xavier,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
got the toasty coaster for my wife..
got the toasty coaster for my wife... she's obsessed with it wish she were as into me lol... very happy
19 September 2019
Unprompted review
Reply from HYGO Shop
Hi Branden,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Ordered a mini projector!
I purchased a mini projector from hygoshop. It’s excellent! Definitely worth the money. I’ll be ordering from them again in the future. thanks!!!
18 September 2019
Unprompted review
Reply from HYGO Shop
Hi Kimby,
Thanks a lot for the positive feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
Just as a token of our appreciation here is a coupon code you could use in the future for 10% off your entire order: THANKYOU10
Thanks,
HYGO SHOP
Non responsive and not giving money back for an out of stock iteam
I agree that this company is very poorly run in regards to non responsive and is not giving back a refund due to stock being unavailable. I'm still waiting on money $100 to be returned to the credit card and with multiple attempts through multiple platforms this company is simply not responding.
It is criminal behaviour at this point in time if they do not give the money back while they are not giving a product.
29 August 2019
Unprompted review
Reply from HYGO Shop
Hi Jessica,
Just tried searching our customer database for your order but was unable to locate any orders with your name. Could you please reach out to us at shop@hygoshop.com or contact us here: https://hygoshop.com/pages/contact-us
Will do everything I can to help.
Thank you,
HYGO Shop
If I could put half a star I would
If I could put half a star I would. The jacket is awful material and everything. I ordered a large and it's really small. There sizing doesnt match.
26 August 2019
Unprompted review
Wish I had read these reviews before…
Wish I had read these reviews before buying. I ordered a jacket and although the website and it is too small even though I followed their sizing chart. I asked to return it and instead was given a small credit and told I could keep the windbreaker. So now I have a windbreaker that doesn't fit me and even though with the amount returned to me, it is fairly cheap, it's still a lot for something I can't use. And to top it all off, when they sent me the email telling me I would get a small credit back, they had the nerve to ask me to give them a 5 star review!
14 August 2019
Unprompted review
Wish I could give zero stars
Wish I could give zero stars. Wish I'd read the reviews before I wasted my money ordering from Hygo aka LJ Co. Ordered an Adult XL rain jacket, got a child size. Hygo offered 50% refund - to get 100%, I'd have to ship the rain jacket back to the manufacturer in China, which would cost more than I paid. So Hygo is just an online marketing intermediary, who collects $ but does not stand behind the products.
If you buy from them, expect to be dissapointed. Don't waste your money like I did.
13 August 2019
Unprompted review
This sight is a scam bought a pair of…
This sight is a scam bought a pair of sunglasses never got them they have no phone number and when I sent email they came back cant deliver..so if i was you don't buy from this company
20 July 2019
Unprompted review
Reply from HYGO Shop
Hi Colin,
Just tried searching our customer database for your order but was unable to locate any orders with your name. Could you please reach out to us at shop@hygoshop.com or contact us here: https://hygoshop.com/pages/contact-us
Will do everything I can to help.
Thank you,
HYGO Shop
Refused a return refund.
Bought a jacket. The sizings bear no resemblance to reality. Hygo refused a full refund. Do not buy from this site.
18 July 2019
Unprompted review
If I could give 0 I would
If I could give 0 I would, misleading size information and won’t accept a return request. And expect me to keep a product that is the wrong size by a mile, crazy in this day and age. Look elsewhere, save yourself the agrivation of dealing with a completely shady company that isn’t interested in dealing with customer service issues. Probably because they know they are cheating everyone and hoping people will just give up eventually.
18 July 2019
Unprompted review
Reply from HYGO Shop
Hi Paul,
Just tried searching our customer database for your order but was unable to locate any orders with your name. Could you please reach out to us at shop@hygoshop.com or contact us here: https://hygoshop.com/pages/contact-us
Will do everything I can to help.
Thank you,
HYGO Shop
If I could give them no stars I would
If I could give them no stars I would. They took my. Money and never sent my stuff to me. Nor did they give me my money back...i will NEVER use them again its a SCAM....
16 July 2019
Unprompted review
Reply from HYGO Shop
Hi Samantha,
I'm very sorry to hear that you have not received your package. According to USPS it was delivered on Jul 29th, 2019
You can view this information here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN830189205CN
"Your item was delivered in or at the mailbox at 10:03 am on July 29, 2019 in KS 66025.
We are certainly not a scam and want to make sure that you have received the item you purchased from us. Please follow up here or reach out to us: shop@hygoshop.com you can also contact us here directly: https://hygoshop.com/pages/contact-us
If your package did not arrive and USPS is reporting the wrong information to us. We will gladly re-ship you another package free of charge.
Thanks!
My product was never shipped!
My product was never shipped!! Scam! Do NOT buy anything from them. They don't respond to emails either!
27 June 2019
Unprompted review
IF I COULD GIVE 0 STARS I WOULD!!
IF I COULD GIVE 0 STARS I WOULD!!! After waiting for weeks for an item I saw on Facebook, with ignored Emails and still don't have my Order, I'm reporting these people to the Better Business Bureau. Don't buy from these people. They take Your Money and don't send You what You Ordered! Never Again!
19 May 2019
Unprompted review
Reply from HYGO Shop
Hi Samantha,
I'm very sorry to hear that you have not received your package. According to USPS it was delivered on June 24, 2019
You can view this information here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110895343277941924
Your item was delivered in or at the mailbox at 3:47 pm on June 24, 2019 in VANCOUVER, WA.
We are certainly not a scam and want to make sure that you have received the item you purchased from us. Please follow up here or reach out to us: shop@hygoshop.com you can also contact us here directly: https://hygoshop.com/pages/contact-us
If your package did not arrive and USPS is reporting the wrong information to us. We will gladly re-ship you another package free of charge.
Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.