Ordered a raincoat 3 weeks ago, 1st payment taken, no order updates just more offers via email, no tracking absolutely nothing to track or trace with. Will not use this company again very disappointin... See more
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See what reviewers are saying
I received a replacement for some trousers that were the wrong size… Customer service was excellent..Delivery was within 14 Days ..Trousers were lovely..I would recommend Civeed
Terrible, terrible, terrible. Viewing a pair of trousers on fb, the comments are all positive. What a load of trash. I received the trousers after 2 weeks. Horrible material. I requested a return/ref... See more
Company replied
There was zero communication about my order apart from confirmation. They never notified me my size was out of stock, only found out because I reached out to them after 1 week of silence. The size wa... See more
Company replied
2.4
Poor
57 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Would give zero if I could as wanted to…
Would give zero if I could as wanted to return item as quality poor but they do not respond . Already done that 3 times with that e mail address and still ignored . Sorted my return out and refunded my money so I have amended my star rating
5 April 2026
Unprompted review
Reply from Civeed
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@civeed.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Customer service was excellent
I received a replacement for some trousers that were the wrong size… Customer service was excellent..Delivery was within 14 Days ..Trousers were lovely..I would recommend Civeed
5 March 2026
Unprompted review
Unfortunately my order wasn’t the…
Unfortunately my order wasn’t the correct size.. So Civeed are sending me another pair of Trousers my correct size.. No problem with customer service.. They acted immediately with my enquiry.. And are keeping me informed regarding delivery..
1 March 2026
Unprompted review
No delivery, no response to e mails, no tracking facility
Payment taken, order not received. There is no way of tracking, the link to track your delivery just tries to sell you a tracking app. I e mailed twice but no response.
Hoping my bank will deal with them and give me a refund.
4 March 2026
Unprompted review
Reply from Civeed
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@civeed.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
I ordered 2 planters pots 10 days…
I ordered 2 planters pots 10 days ago,still not heard when I will receive them ,money been taken as well
31 January 2026
Unprompted review
Reply from Civeed
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay and the disappointment caused. Your case has been prioritized, and we will resolve it promptly.
If the item hasn’t arrived, please contact our after-sales team via email: service@civeed.com . Our team will provide a solution within 24 hours. Thank you for giving us a chance to make things right.
Good looking watch, but watch face has issues
The watch looks good, but the watch face has sharp edges and the metal watch band also feels cheap with sharp edges and a poor finish. However, the watch is easy to navigate and quite impressive. The packaging is not like what was shown in the ad. I hope this helps; it's an honest review.
15 January 2026
Dupe
I flagged up that the product I ordered, which they’d used the original name for on the site (together with the TM symbol) was a dupe and have received no reply.
I received a response to my review from Civeed on here advising me to contact customer service (I had) but sent a further email. Neither has been acknowledged.
30 October 2025
Unprompted review
Reply from Civeed
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@civeed.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Hi,What a Jacket *****
Hi,
A great buy, excellent price
When the jacked arrived I was truly delighted, the colour, texture was marvellous.
Wearing it I was delighted its soo warm--not to hot just a beautiful feeling.
Thank you
4 November 2025
Unprompted review
Love this product
Love this product. Perfect colour. No smudge and last long.
22 August 2025
Unprompted review
Terrible
Terrible, terrible, terrible. Viewing a pair of trousers on fb, the comments are all positive. What a load of trash. I received the trousers after 2 weeks. Horrible material. I requested a return/refund. I was informed that it would cost me alot to return & offered £9 refund. After disputing this I eventually got a full refund. Don't use this site. They need closing down .
29 October 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@civeed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Communication is terrible
I have sent about 10 e mails now regarding trying to get a refund for a mens fleece jacket that I ordered from Civeed. They sent me the wrong size which was their fault so I'm still waiting to hear back from them by email. I want a refund now as I've just bought the correct size again from Civeed. All they need to do is send me the details for returning the fleece for a refund. The communication from them by e mail has been atrocious!!!
27 October 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@civeed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered a fleece and it was too small I…
Ordered a fleece and it was too small I needed a size up at first I'm thinking customer service is not good as no one got back to me for 2 days, I then read the reviews and feared the worse. Then a guy named Lan took over my question on a return exchange to bigger size as the fleece was really nice and thick, Lan said it will be really expensive to return so what we will do is send the size up free of charge and that's exactly what he did received it yesterday…. This company did go above and beyond and is definitely worth buying from. Thanks Lan.
5 October 2025
Unprompted review
Stay away from this vompany
Ordered a size medium trousers but they were too big so I asked if I could return them and had this email:
'If you want to return it ,you should afford the shipping fee,our factory is located in abroad ,the shipping fee will be expensive .We don't recommend you do that .
We can resend new product to you, but we hope you pay 2.6970 GBP shipping fee . Do you accept it?
We don't need you to return the received package, because this international freight is very expensive'
I did reply to this asking if they could send me a smaller size then but I have had no response. I regret buying them feeling like I've been scammed 😩
18 October 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If the issue is with the sizing, we offer an exchange, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@civeed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam sellers
Don’t buy anything from this company, they refuse to let you send the items back or refund you. They’re an absolute disgrace.
8 October 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@civeed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Excellent customer services
25 September 2025
Unprompted review
Very Helpful
I needed to change the delivery address and I got a good response. I haven’t received my Oder yet so can’t tell you anymore.
23 September 2025
Unprompted review
Order/communication
There was zero communication about my order apart from confirmation. They never notified me my size was out of stock, only found out because I reached out to them after 1 week of silence. The size was never marked down that it was out of stock. They delete all their negative comments from their Facebook page and don’t approve any negative reviews on their actual page so it looks like they only have 5 stars.
8 September 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@civeed.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Reply from Civeed
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@civeed.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered a Norwegian outdoor fleece that…
Ordered a Norwegian outdoor fleece that at £28 was too good to be true.On reading more reviews I became worried as to whether the company was a scam site ie:no company address provided and people not receiving goods or inferior items.My fleece arrived today and I cannot be more happy.It is the real thing.High quality and at that price perfect.No issues here.
22 September 2025
Unprompted review
Ordered trousers on 10th September and…
Ordered trousers on 10th September and no updates on delivery. Also payment sent to Lanacky not Civeed. Please advise your company does not seem to have good reviews?
Cannot afford to be £17.98 out of pocket.
10 September 2025
Unprompted review
Reply from Civeed
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@civeed.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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