Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!
Company replied
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more
Company replied
Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.
Company replied
Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Huws Gray
We're so glad you had a great experience with our service and product.
We appreciate your kind words and look forward to serving you again!
Avoid. Still not delivered over a week after…
Still not delivered over a week after order. Zero contact and when I rang it was claimed it had been delivered on my driveway. I have cctv and when challenged it was then mentioned it hadn’t been delivered and they were waiting for another order in my area so they can deliver the goods. Still no communication or receipt of goods.
22 July 2026
Reply from Huws Gray
We are very sorry to hear about the significant delay in your delivery and the conflicting information you received. We understand your frustration with the lack of communication and the unfulfilled order.
We are looking into this immediately to understand what went wrong and ensure your goods are delivered promptly.
Order was easy to place online
Order was easy to place online. Items were held in stock, and delivered in two days. Delivery was unloaded in a convenient location.
20 July 2026
Reply from Huws Gray
We're so glad to hear that your online ordering experience was easy and that your items were delivered promptly to a convenient location.
Please let us know what we can do to get that 4 star to the 5 star service we strive to provide.
We appreciate your positive feedback!
Materials required were in stock
Materials required were in stock, very few suppliers in Britain have the materials so it was a relief when I found them online
21 July 2026
Reply from Huws Gray
We're so glad we could provide the materials you needed! It's wonderful to know our stock met your requirements, especially when they are hard to find.
Thank you for your positive feedback.
2 out 4 post had to be returned
2 out 4 post had to be returned! Slight confusion between staff on replacements so replacements took longer than I expected, work had to stop.
However, I have always found Huws Gray professional and willing to help.
Project now complete👍
16 July 2026
Reply from Huws Gray
We appreciate you sharing your experience.
We are sorry to learn about the initial issue with the posts and the confusion regarding replacements, which caused delays.
We are pleased that your project is now complete and that you continue to find our team professional and helpful.
Excellent service
Did an online order and was notified straightaway that it was ready for collection.
Two members of staff supported loading the 14 bags of concrete into my van.
Excellent service
21 July 2026
Reply from Huws Gray
We're so glad to hear your online order was ready quickly and our team could assist with loading your concrete.
We appreciate you sharing your excellent experience!
Reply from Huws Gray
We're glad to hear about the speedy delivery.
We understand your frustration regarding the lack of a delivery call.
We are reviewing our notification process to ensure this doesn't happen again.
Reply from Huws Gray
We're so glad to hear you found our service reliable and responsive!
Thank you for your kind words.
All ready.
Went to pick up. Part of it at ship whilst young feller on the till fetched the other part and carried it to my car for me
20 July 2026
Reply from Huws Gray
We are so glad to hear about your positive experience with our team.
We appreciate you sharing this wonderful feedback!
Nobody called me to say when it was…
Nobody called me to say when it was coming otherwise good service
20 July 2026
Reply from Huws Gray
We appreciate your feedback and are glad to hear you found our service good overall. We understand the importance of delivery notifications and will review our communication process.
Thanks
New customer
New customer. Order and delivery process easy and very good. Will use again.
20 July 2026
Reply from Huws Gray
We are so happy to hear you had such a positive first experience with our ordering and delivery process!
We truly appreciate your kind words and look forward to serving you again.
Reply from Huws Gray
We're delighted to hear your order arrived promptly.
We appreciate your positive feedback!
Ordering process online easy enough
Ordering process online easy enough. Service at collection depot in Redditch professional
Not the cheapest. But they had what i needed.
19 July 2026
Reply from Huws Gray
We're happy to hear that our online ordering process was easy and that our Redditch depot provided professional service.
We appreciate your positive feedback!
Excellent service
18 July 2026
Reply from Huws Gray
We're happy to hear you received excellent customer service!
Thank you for your great feedback!
Reply from Huws Gray
We're so glad to hear that our service and delivery met your expectations.
We appreciate your positive feedback!
Fence paint on line
Very easy to order on line and collection straightforward with very polite and friendly staff.
18 July 2026
Reply from Huws Gray
We're so glad to hear that your online ordering and collection experience was smooth and that our staff were friendly!
Thank you for your kind words.
Good service
Good service, driver who delivered was excellent and managed to get the load where needed, will use again
17 July 2026
Reply from Huws Gray
We're so glad to hear our driver provided excellent service and successfully delivered your load.
We appreciate your kind words and look forward to assisting you again!
Reply from Huws Gray
We're so happy to hear you found our service great and the online ordering process easy.
We truly appreciate your positive feedback!
Reply from Huws Gray
We're so happy to hear our driver was helpful and arrived quickly! Thank you for your kind words.
Reply from Huws Gray
We're so glad to hear that placing your order and collecting it from our store was an easy process for you.
We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.