Huws Gray Reviews 

1,707
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff for their friendly approach. Many people highlight the efficient delivery service, noting quick turnarounds and prompt arrivals. Drivers are frequently mentioned for going above and beyond, accommodating specific drop-off requests and assisting with loading. However, some customers noted issues with delivery communication, experiencing unexpected arrivals or no-shows without prior notice. A few also mentioned receiving products with quality concerns, such as warped timber, broken slabs, or damaged materials.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast delivery times and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders online and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and friendliness of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as great, top quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more

Company replied

Rated 5 out of 5 stars

We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!

Company replied

Rated 5 out of 5 stars

My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,707)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery driver so helpful. Highly recommended.

27 July 2026
Huws Gray logo

Reply from Huws Gray

We're so happy to hear you had an excellent experience and found our delivery driver helpful.

We appreciate your kind words!

Rated 5 out of 5 stars

Superb product Black Ice stones

Superb product Black Ice stones, easy online ordering, great updates as to my delivery within three days, Very Proffesional driver.
Totally recommended company. 👍

26 July 2026
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Reply from Huws Gray

We are so glad to hear you had such a positive experience with our Black Ice stones and our delivery service.

Your kind words are truly appreciated!

Rated 5 out of 5 stars

My order was processed quickly

My order was processed quickly, the plastic joist I received were true and the sizes were correct

21 July 2026
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Reply from Huws Gray

We're so glad to hear your order was processed quickly and that the plastic joists met your expectations for accuracy!

Thank you for your kind words.

Rated 5 out of 5 stars

found it easy to order product on line

found it easy to order product on line. Price was good,
It was delivered on the day promised. Good all round experiance

20 July 2026
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Reply from Huws Gray

We're so happy to hear that our online ordering process was easy for you and that you found our pricing to be good.

We're also glad the delivery was on time, contributing to a positive overall experience.

We appreciate your kind words!

Rated 5 out of 5 stars

Topsoil delivery

Easy process, ordered on Saturday online. Had an email saying it would be delivered Wednesday which it was. Driver was polite and helpful and got it right down the drive for us.

25 July 2026
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Reply from Huws Gray

We're so happy to hear that your online ordering experience was easy and that your delivery arrived as expected.

We appreciate you acknowledging our polite and helpful driver!

Rated 5 out of 5 stars

Great service

Fantastic service from front desk to warehouse. Great price and product was plentiful and in great condition

25 July 2026
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Reply from Huws Gray

We're so happy to hear about your fantastic experience with our service and the quality of our product!

We truly appreciate your kind words.

Rated 5 out of 5 stars

Delivery was punctual.

Delivery was punctual.
Driver was polite, efficient and professional.

24 July 2026
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Reply from Huws Gray

We're delighted to hear about your positive delivery experience.

We appreciate your kind words about our polite and efficient driver.

Rated 5 out of 5 stars

Curtesy call Delivered when they said…

Curtesy call Delivered when they said they would also lifted product into my rear garden.

21 July 2026
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Reply from Huws Gray

We're so happy to hear that our delivery service met your expectations and that our team was helpful.

We appreciate your kind words!

Rated 4 out of 5 stars

Delivery driver fantastic

Delivery driver fantastic, fast and efficient.

24 July 2026
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Reply from Huws Gray

We're so happy to hear our delivery was fast and efficient for you.

We appreciate your kind words!

Rated 5 out of 5 stars

blue bricks

Good delivery the blue bricks are really good quality good service throughout

19 July 2026
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Reply from Huws Gray

We're so happy to hear you're pleased with the quality of our blue bricks and the service you received.

Thank you for your kind words!

Rated 5 out of 5 stars

Great service, great delivery.

My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delivery persons leave the items or phone to say they are delivered. Many Thanks to all, great service.

23 July 2026
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Reply from Huws Gray

We are so glad to hear that our delivery service exceeded your expectations!

It's wonderful to know that our driver went the extra mile to ensure your items were safely delivered and that you were kept informed.

We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

We love our store in Market Rasen

We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!

31 July 2026
Unprompted review
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Reply from Huws Gray

We're so happy to hear you love our Market Rasen store and that our delivery team has consistently provided excellent service.

We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

Hired a compactor plate

Hired a compactor plate, the guys that work there are really friendly and helpful, this was my second item hired from them, and both times they have been great to deal with

30 July 2026
Unprompted review
Huws Gray logo

Reply from Huws Gray

We are so pleased to hear about your positive experiences with our team and our equipment.

It's wonderful to know that our efforts to provide friendly and helpful service are appreciated.

Thank you for choosing us for your hiring needs!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.

21 July 2026
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Reply from Huws Gray

We're so glad to hear you're happy with your product and our fast delivery! We appreciate you acknowledging how quickly we resolved the initial mix-up.

Thank you for your kind words.

Rated 4 out of 5 stars

The delivry driver could not have been…

The delivry driver could not have been more helpful
On the negative side I was given a time of 12 till 4 when the delivy was more like 9

20 July 2026
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Reply from Huws Gray

We're glad to hear our driver was helpful.

We understand your frustration with the delivery time discrepancy and are reviewing our scheduling to prevent this in the future.

Rated 5 out of 5 stars

Great staff very helpful

I spoke to staff at both the Llangefni and Gaerwen branches about my order and they could not have been more helpful. Thank you.

22 July 2026
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Reply from Huws Gray

We're so happy to hear our team at both branches provided such helpful assistance with your order.

We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Quick and helpful service

Ordered to collect - processed very quickly and collection was straightforward, with the order (several bags of topsoil and compost) was brought to car and loaded for me

22 July 2026
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Reply from Huws Gray

We're so glad to hear your collection was quick and easy, and that our team could assist with loading your order.

We appreciate your positive feedback!

Rated 3 out of 5 stars

no communication

i ordered some top soil on the Wednesday, according to the site someone would be in touch within one working day to arrange delivery. It was early morning on Wednesday when i ordered and really expected someone to be in touch that day, but nothing and nothing Thursday. Friday morning i was just about to phone them, when their lorry turned up to deliver the top soil. Luckily we was in. Not very professional.

22 July 2026
Huws Gray logo

Reply from Huws Gray

We appreciate you sharing your experience regarding the topsoil delivery.

We understand your frustration with the lack of communication after placing your order and the unexpected arrival of our lorry.

We sincerely apologize for the inconvenience this caused and for not meeting your expectations for timely contact.

We are reviewing our communication process to ensure customers receive prompt updates regarding their deliveries. Your feedback is invaluable as we strive to improve our service.

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