Huws Gray Reviews 

1,707
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff for their friendly approach. Many people highlight the efficient delivery service, noting quick turnarounds and prompt arrivals. Drivers are frequently mentioned for going above and beyond, accommodating specific drop-off requests and assisting with loading. However, some customers noted issues with delivery communication, experiencing unexpected arrivals or no-shows without prior notice. A few also mentioned receiving products with quality concerns, such as warped timber, broken slabs, or damaged materials.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast delivery times and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders online and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and friendliness of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as great, top quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more

Company replied

Rated 5 out of 5 stars

We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!

Company replied

Rated 5 out of 5 stars

My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,707)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

I made a mistake in my original online order but during a courtesy call from Ben, he sorted the issue out, changed the order accordingly, and got the materials delivered the next day. Excellent service. Shame they're not Ridgeons any more though.,

16 July 2026
Huws Gray logo

Reply from Huws Gray

We're so happy to hear that our team was able to resolve your order issue quickly and efficiently, ensuring a smooth delivery.

We truly appreciate your kind words and thank you for your positive feedback.

Rated 5 out of 5 stars

Many thanks to the Ipswich branch

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them.

Hane today taken delivery of 500k of bagged topsoil/loam as was on special offer and including delivery costs £50 cheaper than almost everywhere else.

Order taken over the phone efficiently by Matt in the office, and delivered by extremely friendly and highly professional Ray (super adept with the parking and crane manoeuvrability), both from the Ipswich branch.

Many thanks

23 July 2026
Unprompted review
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Reply from Huws Gray

We are so pleased to hear that our service continues to meet your expectations, especially given your long-standing relationship with us.

It's wonderful to know that the special offer on topsoil was beneficial and that the ordering process with our team was efficient.

We will certainly pass on your kind words to our delivery driver regarding their professionalism and skill.

Thank you for your continued loyalty and positive feedback.

Rated 5 out of 5 stars

Soil Big Bags

Ordered 9 large bags of top soil for my garden raised borders. Quality of soil is excellent I didn’t find one stone.
Competitively priced. Driver Ben was really helpful and placed the soil bags to assist in my emptying to the rear.

15 July 2026
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Reply from Huws Gray

We are so pleased to hear you found the topsoil quality excellent and competitively priced. It's wonderful to know our driver was helpful with your delivery.

Thank you for your kind words!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great communication and cheery delivery. Spot on.

15 July 2026
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Reply from Huws Gray

We're so happy to hear you received your delivery quickly and enjoyed our communication.

Thank you for your kind words!

Rated 5 out of 5 stars

Amazing Service

Amazing service, easy to navigate and use their online ordering service.
Communication from Staff was great a friendly call to update on delivery time and date.
The Delivery driver was very professional and respectful to our property, very friendly and went above and beyond to drop off our recent purchase from Huws Gray.
Highly recommend and will use them again in the future 10/10 👍🏻

14 July 2026
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Reply from Huws Gray

We are so pleased to hear about your excellent experience with our online ordering and the friendly communication from our team.

It is wonderful to know our delivery driver provided professional and respectful service.

We truly appreciate your high recommendation and look forward to serving you again!

Rated 5 out of 5 stars

great website!! and easy ordering

great website!!
`friendly delivery staff

7 July 2026
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Reply from Huws Gray

We are so happy to hear that our website is great and that our delivery staff was friendly!

We appreciate the great feedback.

Rated 5 out of 5 stars

Good service

Good service

7 July 2026
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Reply from Huws Gray

Great to hear you were provided good service!

Thank you for your feedback!

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, the delivery driver was very helpful and put the load exactly where we needed it.

14 July 2026
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Reply from Huws Gray

We're so happy to hear about your positive experience with our service and our helpful delivery driver.

Thank you for your kind words!

Rated 5 out of 5 stars

Fast delivery and fair price

Fast delivery and fair price. Friendly delivery driver.

13 July 2026
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Reply from Huws Gray

We're so glad to hear you had a positive experience with our delivery and pricing.

We appreciate your great feedback!

Rated 5 out of 5 stars

My order

Very easy to order and delivered when it was supposed to be. So got what I needed to get the job done.

2 July 2026
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Reply from Huws Gray

We're so glad to hear that your ordering process was easy and that your delivery was on time!

We appreciate your positive feedback.

Rated 5 out of 5 stars

Decent prices

Decent prices, delivered on time.

2 July 2026
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Reply from Huws Gray

We're happy to hear that our prices were Good and that you received everything on time.

We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivered when they said they would and…

Delivered when they said they would and good quality soil delivered

6 July 2026
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Reply from Huws Gray

We're so happy to hear that our delivery met your expectations and that you're pleased with the soil quality.

We appreciate your positive feedback!

Rated 5 out of 5 stars

Helpful Driver

Helpful, friendly driver .

13 July 2026
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Reply from Huws Gray

Great to hear that our Driver was helpful and friendly!

We appreciate your positive feedback!

Rated 5 out of 5 stars

Fast delivery and arrived in great…

Fast delivery and arrived in great condition. Friendly staff and eager to help. Online ordering easy, well set out.

13 July 2026
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Reply from Huws Gray

We're so glad to hear you had such a positive experience with our fast delivery, friendly staff, and easy online ordering!

We appreciate your positive feedback!

Rated 5 out of 5 stars

Perfect

Perfect. Fast.

1 July 2026
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Reply from Huws Gray

We're glad to hear your experience was perfect and fast!

We appreciate your positive feedback!

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