Hume Health Reviews 

5,798
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,507 reviews, most reviewers were somewhat happy with their experience overall. Consumers regularly find the platform and paired products very easy to use, deeply appreciating the comprehensive health tracking data provided. Many users note that these connected devices effectively motivate them to maintain positive daily wellness and fitness habits. Some reviewers were not happy with poor battery life and frequent device reliability issues affecting daily tracking. Customers also experienced unhelpful support responses when trying to resolve technical problems or request refunds. Additionally, a few people described inaccurate measurements and difficulty reading small fonts on the application graphs.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many finding the comprehensive data... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the app is easy to use,... See more

Quality

People report ambiguous experiences with quality regarding these devices. While some consumers are impressed... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in experiences. While many... See more

Application

Customers had ambiguous experiences with the app, with many praising its detailed information, graphics, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Hulme health monitor.Iv improved my training and working on my sleep.Then I bought the Hulme pod .So I'm trying to improve my overall health.Im impressed with the results so far.

Rated 4 out of 5 stars

The Hume band and POD is accurate and shares meaningful data for your body, not some generic information that doesn't apply. It's easy to use, navigate through the various data it provides, and comfor... See more

Rated 3 out of 5 stars

The app and pod are great but were let down by the version 1 band that has poor battery life and occasional connectivity issues. So the resulting problem is data isn’t the full picture. Customer servi... See more

Rated 3 out of 5 stars

I haven't used customer services so I cannot comment on support. As a Whoop user I decided to try Hume hearing good things however the two things that are the biggest pain are not being able to charge... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Asks customers to review

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Replied to 85% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(5,798)

5,705 reviews in the last 12 months

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Rated 4 out of 5 stars

Hume band and the pod

I have the Hume band and the pod. I do like seeing my metrics on the daily. It makes me push myself harder. Like being able to see how I slept and how that helps my recovery knowing when to push and when to rest.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage. Truly regret EVER buying these products from these scammers.

First - they do not have a phone number to call them. HUGE RED FLAG!!! You can only communicate via email with this fraud company.

Second - they lie. BOY do they lie. I have 3-4 months of emails of them doing nothing but lying, making excuses, ignoring problems…you name it they have done it.

Third - their product is trash. Both the scale & band died after 5.5 months of use.

Fourth - they don’t honor refunds. They send a replacement for the items they want to replace …that never arrives. Both items are defective with a lost free trial to their subscription…they said they’d fix it all but now they’re only replacing a band. (Insert eye roll here)

Fifth - I’ve asked 4 times via email for a manager to call me. That request is ignored too.

I filed complaints with my State AGs office. Done playing games with these dishonest people.

8 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Kim,

Thank you for sharing your feedback.

I’m sorry to hear about the difficulties you’ve experienced with your Hume products and our support process. This isn’t the standard we aim to provide.

I’d like the opportunity to review what has transpired and make sure your concerns are fully addressed. Please reopen your support ticket and address it to my attention, and I’ll personally review the history of your case and provide further support.

We appreciate you bringing these concerns to our attention and hope we can work toward a resolution.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

Disappointing

After looking for a health monitoring device, I looked at reviews and settled on Hume Band 2.0. It was disappointing as the device would not hold charge past 7 hours. I communicated this and it was replaced.
My replacement came and this would not sync. After believing these were a 'premium product' I was left disappointed. The quality of the product felt good, but I wonder if this was released too early? I also found that the support element in sending e-mail and the refund painfully slow and having to constantly chase. (I was going to give it another day and then start the process of a 'chargeback').
Finally, from ordering the device, shipping was very slow, weeks. Not really what you expect nowdays.
I would not have another Hume product based on all the above. I hope that the product gets perfected over time.

10 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi,

Thank you for taking the time to share your feedback.

I’m sorry that your experience with the Hume Band 2.0 and our support process fell short of your expectations. I understand how frustrating it was to encounter battery and syncing issues, along with delays in shipping. This isn’t the standard of experience we aim to provide.

We’ve taken note of your feedback, and it will help us continue improving both the product and customer experience. If there are any remaining concerns, you’re welcome to reopen your support ticket and address it to my attention. I’ll be happy to assist further.

We truly appreciate you giving Hume a try and taking the time to share your experience with us.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Helping my good health journey.

This helps me stay on my good health journey. I am 68 years old and I have always been focused on staying fit as I age. I’ve seen too many people my age who don’t have that same desire and eventually burden others usually their children. I don’t want that to happen.

10 August 2026
Unprompted review
Rated 2 out of 5 stars

Info in Kiswahili

In the beginning - descriptions were in Kiswahili. Makes a lot of sense for someone who doesn’t speak it doesn’t it? For this price point, comes of quite like something you would expect from cheaper Chinese products. Also funny enough the feedback function has an error function so I could not write about this there either.

16 April 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Carolina,

Thank you for sharing your feedback.

I’m sorry to hear about the issues you encountered, particularly with the language displayed and the error you experienced when trying to submit feedback through the app.

I’d like to better understand what happened so we can review your concerns properly. Please email us at support@myhumehealth.com, address the email to my attention, and share more details about the language issue, including any relevant screenshots or information about when it occurred. You can also include details about the feedback function error you encountered.

I’ll be happy to review this further and make sure your concerns are properly addressed.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Lots of mixed reviews on all this…

Lots of mixed reviews on all this stuff, but for me it’s worked awesome. It tracks my sleep great, steps well, and helps me understand my recovery and trends in my health. I have zero issues with it and I suggest it to anyone that I hear going to buy a Whoop or Aura ring.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

So much more than a great sleep tracker

I initially bought this as a sleep tracker because I have obstructive sleep apnea. It does a great job at that. I also bought the pod-the two devices cost about the same as the single wearable device I had been looking at previously. I love the body fat breakdown by body area and metabolic age features among the many features available.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Great option for helping me along my health journey

The Hume Band 2.0 and Hume Pod were both highly recommended options by my patient care staff to help me in my journey of fighting type 2 diabetes and obesity. I particularly appreciate the customer service and the information provided on the app. The free version was a great option but I chose to upgrade to the paid version to unlock more of the details to support my progress. I did have 2 small issues but the staff quickly responded and sent out replacements with little down time. The Hume system hardware is HSA/FSA eligible - I leveraged mine to buy my equipment.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Real Information At Your Fingertips

I have bought both the Hume Pod (first)in July this year and then the Hume Band 2 within the last 10 days.
I bought the Band because I was so impressed with the Pod and the information it provides regarding my body and its health.
I am now have access and insight into numerous aspects of my body and metabolism when active and sleeping.

12 July 2026
Unprompted review
Rated 2 out of 5 stars

Another less than satisfied customer.

Count me as a former disappointed customer. Steps, resting heart rate, etc. were no where near accurate. Marketing is at best disingenuous (bought band mostly for biological age only to find one needed to pay monthly subscription fee to access that particular feature). Customer service was also mediocre. But, on the plus side, Hume did eventually refund the purchase price.

31 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Mark,

Thank you for taking the time to share your feedback.

I’m sorry to hear that your experience with the Hume Band did not meet your expectations, particularly regarding the accuracy of the metrics and your expectations around Biological Age.

Hume Plus is completely optional, and we understand that having certain insights available through a subscription may not have been what you expected when you purchased the Band. We appreciate your feedback on how these features are communicated and will take it into consideration.

I’m glad to hear that your refund was completed. While I’m sorry we weren’t able to provide the experience you were hoping for, we appreciate you giving Hume a try and taking the time to share your feedback.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

What a joke

What a joke! Its no different then you apple or Garmin watch.
They have a money back guarranty that they dont honor. Its specifically states if you are not satisfied you can retrun with full money back and they send you a return label. Well, they dont honor this policy. they refuse to send label and make statements that indicate they will not give me my money back even once they recieve it.

6 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi B,

Thank you for sharing your feedback.

I’m sorry to hear about the frustration you’ve experienced with the return process.

To clarify, when a product is confirmed to be defective, we do not require the device to be returned. Our standard process involves troubleshooting and documenting the reported issue so our team can properly assess whether there is a product defect and determine the appropriate resolution.

I’d like the opportunity to personally review what happened in your case. Please reopen your existing support email and address the message to my attention so I can review the entire email thread and conversation, including the information previously provided by our team.

I’m happy to take a closer look and help work toward an appropriate resolution.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Taking control of my health!

I am NOT a gym person! I have my own equipment and area of my home to workout in BUT I needed motivation to get on track and stay there. Having the band and pod have given me the tools and diagnostics to take control of my health. The plan's are like personal trainers and I am thrilled to be on this road again to health and a long and healthy life! Many thanks!

9 August 2026
Unprompted review

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