Hume Health Reviews 

Can’t get hold of the support at Hume. Live chat isn’t available and they do t reply to emails.

Ordered band and it does not work. The emails they send keep repeating my requests (Jeko) but provide no return address or instructions. No phone number and chat button does not work. Filed complaint with BBB now filing with FTC.

If I could give no stars I would. First, every day my blood pressure was 122/72ish. I requested a refund after 9 days and was sent an email with additional info about the band. The chat isn't available during advised hours would be available. The isn't a phone number. The definitely took 23 hr to reply to me without the information i requested. Delaying the return request.

I have been trying to return the product, which was ordered by mistake. I cannot get a human response to the email I had to send to request permission to return it. (Didn't know I needed permission until I Googled how to return it.) They sent instructions which involved logging in to my account on their website. However, I needed a code to do so, which they said they emailed. No such email arrived. Not even in my Spam folder. So for now I am stuck with about $900 worth of product I don't want, don't need, and want to return because it was "ordered" by a cat walking over my keyboard and stepping on whatever link you need to touch to place an order. I'd really appreciate a call from customer support, since email doesn't seem to be working -- at least the ones sending me a "code" to get into an account aren't coming through. Frankly, I'm wondering if Hume Health is sketchy. Looks like they just get people to spend money. There is no "customer service" that I can see.

The Hume band and pod have been eye opening and behavior changing for me. As a 58 year old male, I am concerned about my health and longevity plays a bigger role in my mind. This technology solution has allowed me to focus my energies the right way, to monitor more data than I've ever had and it has changed my workout, rest, etc. It should be a part of anyone who cares about their health's routine.

andrew answered all my questions and signed me up to receive the Hume 2.0 complimentary. I thought he was joking actually but it arrived today. I am so excited. I have been very pleased with the responsiveness of this company. they answer my questions in detail. I really feel like they care about their customers.

Recently purchased the band and scale. I had a FitBit prior, which for the price is a much better solution. Nicely designed products. They do have severe short comings. Especially when working out. It freaks out the whole system.
1. They advertise a lot of AI type information, but you need to pay $100/yr to get it. Meanwhile they keep pushing their GLP-1 drug on you.
2. Not for Bikers - There is no setting to tell your band you biking. Even though it integrates with Apple heath that instinctively knows your biking. I tried to select running, because it doesn't work when biking. So it keeps telling me that the band is not on correctly while biking and it gives all sorts of warnings for Cardio Stress. Of course my heart rate elevates, I'm biking. This throws off all of your data. No interface to Peloton.
3. Biological age. I'm 70 and in one part of the app it says I'm Biologically 74 and 60 in another. 14 years apart.
4. When it does evaluate your health, the messages roll by so fast you cannot read them. BTW, because of #2. the app thinks your in really poor health because you exercise.
5 Scores - It gives you all sorts of scores (especially if you're willing to fork over $100 / yr.), but it doesn't tell what the score should be. What's the target? Or how do I get there? But it keeps pushing their personalized GLP-1.

Very helpful and responsive team members - when my hume band stopped working they were more than helpful to step in with replacement options. Within a couple of weeks, I was back up and running again with a better quality product. Thanks to Yaseen, Ryan,Jeko, and Kenneth.

I have the Hume band and the pod. I do like seeing my metrics on the daily. It makes me push myself harder. Like being able to see how I slept and how that helps my recovery knowing when to push and when to rest.

This company is on the ball, they do not fool around. If you have a concern they will address it pronto. They work hard at understanding your issue and they resolve it quickly

Absolute garbage. Truly regret EVER buying these products from these scammers.

First - they do not have a phone number to call them. HUGE RED FLAG!!! You can only communicate via email with this fraud company.

Second - they lie. BOY do they lie. I have 3-4 months of emails of them doing nothing but lying, making excuses, ignoring problems…you name it they have done it.

Third - their product is trash. Both the scale & band died after 5.5 months of use.

Fourth - they don’t honor refunds. They send a replacement for the items they want to replace …that never arrives. Both items are defective with a lost free trial to their subscription…they said they’d fix it all but now they’re only replacing a band. (Insert eye roll here)

Fifth - I’ve asked 4 times via email for a manager to call me. That request is ignored too.

I filed complaints with my State AGs office. Done playing games with these dishonest people.

After looking for a health monitoring device, I looked at reviews and settled on Hume Band 2.0. It was disappointing as the device would not hold charge past 7 hours. I communicated this and it was replaced.
My replacement came and this would not sync. After believing these were a 'premium product' I was left disappointed. The quality of the product felt good, but I wonder if this was released too early? I also found that the support element in sending e-mail and the refund painfully slow and having to constantly chase. (I was going to give it another day and then start the process of a 'chargeback').
Finally, from ordering the device, shipping was very slow, weeks. Not really what you expect nowdays.
I would not have another Hume product based on all the above. I hope that the product gets perfected over time.

This band is excellent and so simple to understand the information that is collected.
I especially like the metabolic momentum feature.

This helps me stay on my good health journey. I am 68 years old and I have always been focused on staying fit as I age. I’ve seen too many people my age who don’t have that same desire and eventually burden others usually their children. I don’t want that to happen.

In the beginning - descriptions were in Kiswahili. Makes a lot of sense for someone who doesn’t speak it doesn’t it? For this price point, comes of quite like something you would expect from cheaper Chinese products. Also funny enough the feedback function has an error function so I could not write about this there either.

I use both Hume band 2.0 and Hume pod (scale), the simple advice of health is useful for me, and step by step target makes me easier to achieve health target

Great products

Lots of mixed reviews on all this stuff, but for me it’s worked awesome. It tracks my sleep great, steps well, and helps me understand my recovery and trends in my health. I have zero issues with it and I suggest it to anyone that I hear going to buy a Whoop or Aura ring.

The Hines wrist band and pod are great at showing where your body is in health and progression at you train. Need to got one!

I’m enjoying both the band & the scale