Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using this bank and although there was a slight hiccup at the beginning which caused a bit of a drama and some frustration, HTB were easy to contact over the phone and it was good to speak... See more
Company replied
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
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Company details
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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ISA Transfer
Extremely rude and dismissive customer services operative. They didn’t even ask for my account details but told me the transfer was taking place and funds were in a “holding account”. How would they know that?…..they didn’t know my account details at that point. When I asked her to check the amount involved, for reassurance, she came up with three different figures, all of them were incorrect, two were lower and one was about £3000 more. No reassurance there then. A very worrying and stressful experience.
26 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to provide feedback.
We're sorry you were unhappy with the customer service, we're always keen to improve and we have passed this onto the team.
We have looked into this and can see that your concerns are currently being handled by the team.
Hampshire Trust Bank
Have an account with them and have been…
Have an account with them and have been calling for past 3 days on the number thier websites list and no one has picked up in over 3 hours of waiting (and I'm caller number 1) 🤣. Customer service is a joke to deal with here. Can't access my money or account currently as no one wants to pick up calls !!!!!!
Edit 1: I've tried twice more since and after selecting option 1 I have been waiting for 1 hour and I'm still #1 in the queue. PICK UP THE PHONE OR HIRE PEOPLE TO PICK UP. The one time I got though to someone they said the system isn't working and they'll call me back. ITA BEEN 3 DAYS IS THE SYSTEM DEAD OR SOMETHING
6 March 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you are not satisfied with the service you have received. We're always keen to improve and have passed this onto the team.
Please kindly confirm that you are calling our customer service team on 020 7862 6222.
We have requested more information from you to enable us to assist you further and would be happy to arrange a call back.
Hampshire Trust Bank
All steps opening an ISA and funding were easy to manage and quickly confirmed by HTB.
Started with availability of a 5 year ISA at a competitive interest rate that I was interested in as rates were dropping.
Opening an account was straight forward.
Had 14 days to pay into the account and, after the initial investment was made, it was possible to pay additional funding into the account during the 14 day period from opening, up to the max amount allowed in the year for an ISA.
At each juncture, HTB quickly sent confirmation of my account being open, then again at my first investment and then again at my second investment confirming the total amount then held in my ISA.
6 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy and you're happy with the service.
Hampshire Trust Bank
Excellent website and telephone service.
9 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the website easy to navigate and are happy with the service.
Hampshire Trust Bank
It wEasy to openas easy to open the account
It was easy to open the account, and was sent all my information throgh the post within days.
4 March 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the service.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Easy website to use
Easy website to use. quick and accurate confirmation of the transaction
5 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use and you're happy with the service.
Hampshire Trust Bank
Our requirement for a Business Account…
Our requirement for a Business Account prompted several questions which we managed to answer satisfactorily and the account was granted.
31 January 2026
Reply from Hampshire Trust Bank (HTB)
Hi Carl, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Easy to open an account online.
1 March 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Competitive interest rates
Competitive interest rates. Very good customer service centre.
27 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Janet, thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and the service.
Hampshire Trust Bank
Really easy to navigate their website…
Really easy to navigate their website and kept me updated throughout. I would highly recommend
11 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found our website easy to navigate.
Hampshire Trust Bank
Transferring in a fixed rate ISA
Opened a fixed rate ISA to transfer in previous years depoits. Rate very good and account opening on the website easy to do and very clear. It would have been good to have acknowledgement of the transfer when opening the account as a number emails were sent chasing the initial deposit when it was simply transferring from another provider. I had to call to ensure all was well. Overall though an excellent service
24 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi David, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the service.
We're always keen to improve and I have passed your feedback onto the team.
Hampshire Trust Bank
New savings account
The account was easy to set-up & the 5yr interest rate was the best I could find.
10 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Good interest rates and very easy to…
Good interest rates and very easy to open an account and to fund it using bank transfers. Clarity of language on the website gives you all yhe information you need.
.
2 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and our website was clear.
Hampshire Trust Bank
Helpful agents
19 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service and you found our agents helpful.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Simple process to open an account
Simple process to open an account. Competitive rate of interest.
3 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Great charity account
Really easy to open the account, simple process and a great savings rate
24 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you are happy with the service so far.
Hampshire Trust Bank
My ISA transfer
My ISA transfer was completed in a timely manner but communication during the process was poor. It took HTB 3 days to respond to an email asking if the transfer was being done.
16 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you found the communication poor, we're always keen to improve, and will pass this onto the team.
Hampshire Trust Bank
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