I’ve had my car & home insurance with Howden for many years. They always answer calls, problems etc with informed solutions & advice. Knowledgeable & friendly the agents will always suggest the direct... See more
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Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.
Contact info
2 Des Roches square Witney Oxfordshire OX28 4LE, OX28 4LE, Witney, United Kingdom
- reviews@howdeninsurance.co.uk
- howdeninsurance.co.uk
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The Staff spoke directly, no answerphone - great
The Staff were very helpful on the phone and sorted out my renewal very quickly because I was going to be away when the renewal forms would come in the post. Very satisfied with the help and the prompt service. I was able to go on holiday knowing my Insurance renewal on my car had been sorted and I had the new documents before I went away.
The staff are always very helpful and…
The staff are always very helpful and friendly and find the answer when they tell you that they will ring back they do not like other companies I have bin them for years
Renewed without authorisation
Having kept credit card details from last year, Howden took money for renewal, using a reference with no relation to their name, without explicit permission
Answered all my questions and explained…
Answered all my questions and explained why my policy was so expensive. Spent time trying to find ways to reduce it without making me feel rushed at all.
Always very polite and helpful.
Matthew (Hayes) was very helpful with…
Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted VW camper, these guys are the experts. Don't forget your breakdown cover add-on, especially if you are planning on going abroad.
Matthew Hadley at the worcester branch…
Matthew Hadley at the worcester branch is amazing, very helpful as always
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Easy to insure my late fathers property.
Helpful advice from staff and genuinely…
Helpful advice from staff and genuinely professional service.
It’s the first time I’ve used your service amazing too
It’s the first time I’ve used your insurance company and the experience I had with one of your team was amazing very polite no pressure and very well experienced sales person I’d like to say you have a great team member with Alex pridmore-wood
Twice I have requested a hard copy of …
Twice I have requested a hard copy of my policy and I am still waiting , I did notice that the fee was taken out of my account very quickly, but as to a hard copy of the policy I'm still waiting, next year will be different.
Excellent service as always
I really appreciate being able to speak to someone face to face, and the staff are always very helpful.
Extremely helpful and cordial staff.
Chap was very helpful and gave me such…
Chap was very helpful and gave me such a good price I couldn’t afford to miss out.
Taking to a real person from the start…
Taking to a real person from the start to the end
Very friendly and helpful would recommend to anyone 💋
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