Howden Insurance logo
Visit website

Howden Insurance Reviews 

72,564
•
TrustScore 5 out of 5

4.8

Insurance Broker
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,783 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention the knowledgeable, polite, and friendly team members who handle inquiries promptly and explain policies in great detail. Clients emphasize that dealing directly with a real person provides genuine peace of mind and reliable guidance for annual renewals. Buyers are consistently pleased by the competitive pricing and comprehensive coverage options tailored perfectly to individual budgets. Some reviewers were not happy with unexpected costs, mentioning that final quotes were higher than expected or that service charges lacked flexibility. A few individuals also noted occasional difficulties with communication or automated systems when trying to reach support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting friendly, knowledgeable, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the reassurance of... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive quotes, reasonable fees,... See more

Value for money

Consumers find value for money to be entirely positive. Reviewers consistently mention competitive quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car & home insurance with Howden for many years. They always answer calls, problems etc with informed solutions & advice. Knowledgeable & friendly the agents will always suggest the direct... See more

Rated 5 out of 5 stars

Good to talk to Mike who understood the Insurance and was able to come back quickly with any answers to queries - knew who to ask. Phoned back later 30th July with a query, answered by Ali who said... See more

Rated 5 out of 5 stars

Have used Howdens for 4 years for our car insurance & recently our house insurance. Every customer service person we have dealt with has been very professional & helpful in helping us find the right... See more

Rated 5 out of 5 stars

Howden are easy to contact and you don’t have to wait ages at the end of a phone! When you get through they ensure you’re through to the right person / department and they deliver with your query / re... See more

Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.

Contact info

4.8

Excellent

TrustScore 5 out of 5

73K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(72,564)

9,691 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Howden Provided Highest Quality Service

Howden has provided personalised customer service of the highest quality. My experience of working with Grace Thorne to deal my regular insurance coverage exceeded my expectations. Moreover she went an extra mile proactively to enquire whether I needed help with any other risks for which may not have insurance cover. That is why I am satisfied the long relationship I have had with Howdens over last several years.

13 August 2026
Rated 4 out of 5 stars

Simple process

Simple process, able to fit around my work commitments. Efficient and polite service. Only drawback was not receiving the documents straight away, and having to request them.

5 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look