Howards Motor Group Reviews 

1,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely helpful, making the entire process feel effortless and enjoyable. The service provided is frequently highlighted as excellent, with many people appreciating the efficient, professional approach and smooth user experience. Reviewers often mention feeling well-looked after, with staff going above and beyond to ensure satisfaction and provide clear explanations. However, some customers also noted significant issues with vehicle quality or condition shortly after purchase, including mechanical faults and cosmetic damage. A few other people also felt that customer service was unhelpful or unresponsive when these problems arose, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting outstanding and... See more

User experience

Consumers find the user experience to be positive, with many describing it as effortless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam at Howard’s Citroën in Weston‑super‑Mare absolutely nailed it. Seriously - knowledgeable, professional, and personable in a way that makes the whole experience feel effortless. He locked o... See more

Company replied

Rated 5 out of 5 stars

These guys are proper old school, no hassle when viewing, any work needed was carried out without asking, finding that very rare now in the used car market. Spoke with Greg and he was great from s... See more

Company replied

Rated 5 out of 5 stars

Efficacity and polite professionalism here. Was in the lucky posish of being able to choose and test drive both the mini and a top spec 208: went with the Agueda yellow Peugeot and that from somebod... See more

Company replied

Rated 5 out of 5 stars

We have just bought our new car from Howard’s Weston Super Mare. Andrea Horvath Customs Relations Manager was fantastic. Talked us through everything. Felt like we were having coffee with a friend. N... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Written by the company

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

Written by the company

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,065)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elisha was friendly

Elisha was friendly, informative and polite. She made the part exchange and aftercare very easy. I found the transaction very uncomplicated and I would go back if I want to buy another car in the future.

3 April 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Leona, thank you very much for taking the time to leave this review! We're pleased to hear that you have had a good experience with us!

Howards Suzuki WSM

Rated 5 out of 5 stars

Excelent customer service

Excelent customer service. The person who helped me was Sam! Always open to answer my questions, kind, and very friendly. I will back for sure

18 April 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Maria, thank you for taking the time to leave this review! We hope to see you again soon!

Howards Hyundai WSM

Rated 5 out of 5 stars

Excellent service

Excellent service. Sam was so helpful and not at all pushy, very knowledgeable about the cars I was considering. I am really pleased with my purchase. Nice to know I can contact him with any questions if needed too. Many thanks.

10 April 2025
Unprompted review
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Reply from Howards Motor Group

Hi Lisa, thank you for taking the time to leave this review! We hope to see you again soon!

Howards Hyundai WSM

Rated 5 out of 5 stars

Brilliant service from Steve

Brilliant service from Steve, we felt really looked after and he even chucked in a few unexpected extras and surprises for us. Really happy with the whole experience of purchasing a vehicle at Howard's.

9 April 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Matthew, we're so pleased to hear that you had such a good experience with us! Thank you for taking the time to leave this review!

Howards Hyundai WSM

Rated 5 out of 5 stars

What a wonderful experience I’ve just…

What a wonderful experience I’ve just had again, and again etc., with Howard’s Dorchester. I’ve just picked up my sublime Hyundai Ionic 5 N Line.

Everything and I mean everything has been beautifully explained and explained again very patiently as well as captured video for my review as needed by their very patient and empathic Sales Executive Elliot Rosstier. He has been with me holding my hand through the whole process of choosing and explaining the car to me since this is my first Electric vehicle.

Thank you Howard’s, Hyundai and Elliot for making my otherwise uneventful existence very eventful as I drive silently down the road looking at the very envious looks of other drivers and pedestrians alike.

8 April 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Neville, thank you for taking the time to leave us this review! We're so pleased to hear that your experience with us was a good one. Please feel free to reach out if there is anything else we can do for you!

Howards Hyundai Dorchester

Rated 5 out of 5 stars

Had an issue with my car and Chris the…

Had an issue with my car and Chris the service manager and Shane stepped up and got car into the workshop great service.

2 April 2025
Unprompted review
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Reply from Howards Motor Group

Hi Darren, thank you for taking the time to leave this review. We are glad we are able to be of service!

Howards Vauxhall Yeovil

Rated 5 out of 5 stars

New T03

Really pleased with the new T03. Exactly what was needed. Throughout the process of getting the car Brad has been extremely helpful and responsive.
Cracking little car!!

6 March 2025
Unprompted review
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Reply from Howards Motor Group

Hello, thank you for taking the time to leave this review! Please feel free to reach out if there is anything else we can do for you!

Howards Citroen Taunton

Rated 4 out of 5 stars

The second time we've bought a citroen…

The second time we've bought a citroen from taunton howards and the high standards are still the same a special thanks to simon who sold us a C3 aircross and went beyond my expectations in looking after us

2 April 2025
Unprompted review
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Reply from Howards Motor Group

Hello Francis, Thank you very much for taking the time to write this review. We hope to see you again soon!

Howards Citroen Taunton

Rated 5 out of 5 stars

Thank you Ed

Thank you Ed. After a bad month with another car company spotted a nice C3 and within a week I had enquired, viewed and collected a lovely looking car. It was so easy and straightforward Ed certainly knows his stuff. I will definitely be recommending Howards Motor Group after this experience.

29 March 2025
Unprompted review
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Reply from Howards Motor Group

Hello Trevor, Thank you for taking the time to leave this review. We're so pleased you had a good experience with us! We hope to see you again soon!

Howards Citroen WSM

Rated 5 out of 5 stars

Excellent service and no hard sell

Excellent service and no hard sell. The sales person Sam Monroe was very pleasant, calm, helpful and answered all my questions about the vehicle. This helped me make an informed decision about purchase. The personalised video was a nice touch and something I will refer to in the future. I am confident that if so need any further information Sam will provide this and reassure me!

31 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Sarah, thank you very much for taking the time to leave this review! We hope to see you again!

Howards Hyundai WSM

Rated 5 out of 5 stars

Howards Hyundai WSM

We called into Howards Hyundai WSM, to look at their selection of Tucson's. We got chatting to Sam who seemed a good genuine guy and not giving us any hard sell tactics we eventually decided to purchase the vehicle we liked.
We arranged to collect the car the following week.
To sum up,we had a first class service from Howards and we wouldn't hesitate to purchase from them again, in the future.

28 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Jeremy, thank you for taking the time to leave this review. We're so pleased that you had a good experience with us! We hope to see you again soon.

Howards Hyundai WSM

Rated 5 out of 5 stars

Fantastic service

Fantastic service. After many visits to various dealerships due to a new experience of buying an electric car, Martin Joseph from Howard’s Peugeot Taunton was extremely informative and made this whole experience of buying a new car a pleasure. Martin was Incredibly helpful and went above and beyond to help with this. Would highly recommend if you are looking at buying a Peugeot and moving forward to changing to electric. After sales just as good. Thank you

1 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello, thank you for taking the time to leave this review! We're so pleased to you enjoyed your experience with us!

Howards Peugeot Taunton

Rated 5 out of 5 stars

Happy owner of a new Nissan X-Trail…

Happy owner of a new Nissan X-Trail bought from Harvey at Howards. Saw an offer online and popped into the Dealership on a Sunday. Harvey was able to find us the right model in my preferred colour at the online offered price and we sorted my trade-in and the purchase within an hour. It arrived at Howards on the Friday and I picked it up the following Thursday. Harvey kept me informed throughout the process and couldn't have been more helpful in all our meetings and the handover. I had my previous X-Trail serviced at Howards for the past 7 years so I knew how good their service is, but this was the easiest car purchase I have ever had.

27 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hi Mike, thank you very much for leaving this review. Please feel free to get in touch if there is anything else we can do for you!

Howards Nissan WSM

Rated 5 out of 5 stars

Another 5* review for Toyota WSM

Another 5* review for Toyota WSM. This is the third car we've bought. Big shout out to Sam May for his professionalism, knowledge and patience in guiding us through the process.

13 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Angela, thank you for taking the time to leave this review. Please feel free to get in touch if their is anything else we can do for you.

Howards Toyota WSM

Rated 5 out of 5 stars

Bought my second Hyundai Kona from…

Bought my second Hyundai Kona from Kieran as expected he was very helpful with the smooth sale and very generous knowledge of the vehicle. Would recommend

7 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Leslie, thank you very much for taking the time to leave this review. Feel free to get in touch if there is anything else we can do for you!

Howards Hyundai WSM

Rated 5 out of 5 stars

Friendly and professional

Sam welcomed us on the forecourt, enquired if he could help and showed us the various models, very helpful and unhurried with no pressure whatsoever. He then asked us inside to show us the various specs available, to find out which car suited us the best for our needs. We were offered a test drive and after, we discussed finance options with Damon involved. He was excellent at explaining the various options, again with no pressure to purchase.
We came away thinking ‘if only all car dealerships were this good’. After a good night’s sleep, we returned to purchase our new car and would recommend anyone to go to Howard’s at Weston-super-Mare.

14 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello, thank you very much for taking the time to leave the review. Please feel free to get in touch if there is anything else we can do for you.

Howards Hyundai WSM

Rated 5 out of 5 stars

What can I say huge thank you to the…

What can I say huge thank you to the manager the viking sam the giant and sophie amazing service tolerant of me being such a dinosaur when it comes to settings etc had no clue about petrol hybrid and now it's all been explained they went above and beyond and I'm loving my new juke hadn't dissapointed

19 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Karen, thank you for taking the time to leave this review. Please let us know if there is anything else we can do for you.

Howards Nissan WSM

Rated 5 out of 5 stars

10/10

Really great service from Steve and Damon at Howards Hyundai in Weston-Super Mare last week. Visiting on the Monday I explained I needed a new family car for my wife that week. Between them they talked me through the options, arranged for me to test drive a vehicle and put together a deal that afternoon including my part- exchange. As it was late in the day Steve called me (on his day off) the next day to talk through the paperwork and ensure all my questions were answered. I was able to pick the car up on the Friday and Steve spent time with my wife to ensure she was completely comfortable with all the features of the car.

A faultless customer experience from start to finish.

10 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello John, thank you very much for taking the time to leave this review. We really appreciate your feedback. Please feel free to get in touch if there is anything else we can do for you.

Howards Hyundai WSM

Rated 5 out of 5 stars

Spare parts - Paul - Excellent service

Have received excellent customer service from Paul in Citroen parts. Very professional, courteous and went above and beyond what I expected to help me with a spare key I wanted cut for a classic Citroen. Thanks again.

17 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello, thank you very much for taking the time to leave this review. Please feel free to reach out if there is anything else we can do for you!

Howards Citroen Taunton

Rated 5 out of 5 stars

Family vibes

Sam and the team were brilliant today. Love the company and lovely experience. Very happy customer. Would recommend highly!

15 March 2025
Unprompted review
Howards Motor Group logo

Reply from Howards Motor Group

Hello Ben, thank you for taking the time to leave us a review. We really appreciate your positive recommendation! Kind regards, Howards Hyundai WSM

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