I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... See more
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See what reviewers are saying
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... See more
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... See more
Company replied
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... See more
Company replied
Company details
Written by the company
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contact info
London, United Kingdom
- help@houseof.com
- houseof.com
4.5
Excellent
671 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Lovely lamp
Lovely lamp and looks great in dining room. Efficient delivery and easy to assemble.
15 May 2022
Reply from houseof
And what a lovely review! Thank you very much for sharing your experience with us! Hope you enjoy your beautiful brass opal disk floor lamp :)
Very professional
This company are very professional & respond very quickly to queries, & delivery is very prompt! I live in the Republic of Ireland and it can take ages since brexit to get uk delivery's, but not in this case!
13 May 2022
Reply from houseof
Hi Marie,
Thanks so much for taking the time to leave us a review, it means a lot to us!
It's great to hear you've had a good experience and hopefully we'll receive another order from you soon.
Houseof x
Reply from houseof
Hey Katerina, thank you so much for taking the time to share your experience with us. We're so pleased to hear you love our lights as much as we do! :)
Glitch on the website
Sadly there was a glitch on the website so the light I ordered failed to appear. After several weeks I eventually phoned to be told the above. Surprised not to have been notified sooner and left wondering why this had not been communicated to me when the glitch was first discovered. I had to ask for my bank account to be re-credited, wasn't immediately offered. Shame, as the ceiling light I previously bought was very nice and good quality
26 April 2022
Reply from houseof
Hi Rose,
We are extremely sorry about the experience that you’ve had with our stock levels showing incorrectly online. It is most certainly not what we aim for or a reflection on our brand!
We do our best to ensure that any orders affected by stock issues are found, however as this is done manually and we are a small team it does take us time to resolve these issues.
I can see you placed another order with us after this previous mishap so hopefully that lived up to our high standards!
I absolutely love these lights and…
I absolutely love these lights and would order again!
25 April 2022
Reply from houseof
Hey Dani, we absolutely love this review! Thanks a lot for taking the time to share your experience with us! Would be happy to help if you decide to order again and have any questions about our lights! :)
Amazing customer care team
I did buy one of their products on H&M website. I liked it very much but there was a small defect in one of the lampshades. I contacted directly the company and customer care was very helpful and sent me an extra part in less than a week. Very impressed how efficient they were in sorting this out. Quality is good and it looks even more expensive than it is.
23 April 2022
Unprompted review
Reply from houseof
Hey Vera, thank you so much for taking the time to leave us this review :) We are glad to hear that you love your lights and had a great experience with our customer service team! Always here to help! x
Incredible customer team
I can't fault the customer service team who were prompt to reply to my query, solution orientated and represented the quality of the House Of brand very well. I had a problem with a product that was beyond its return period but the team worked quickly to discern the fault and refund the items, communicating every step of the way. I was so impressed.
21 April 2022
Unprompted review
Reply from houseof
Hi Charis,
Thank you so much for taking the time to leave us a review and for your kind words. We're so glad you were happy with our service!
Excellent
Lovely product, excellent quality for the price. Customer service was excellent and delivery was fast - my only critique is that the bulbs they sell are not dimmable even though their fittings are!
9 April 2022
Reply from houseof
Hey Joseph, thank you so much for taking the time to leave us this review :) We're so pleased to hear that you love your light and sorry for the issue with bulbs not being dimmable!
Excellent service
I cannot fault the service from Houseof. I would highly recommend them. Thank you!
7 April 2022
Reply from houseof
Hi Kate. Thank you so much for taking the time to leave us a review and for your kind words!
wonderful pieces and look fabulous
wonderful pieces and look fabulous. prompt delivery and well packaged. very much reccomend
26 March 2022
Reply from houseof
Thank you so much for your feedback! We're really glad that you had a great experience with us and we hope you love your ceiling light! :)
Quick delivery of the items I ordered
Quick delivery of the items I ordered. Helpful in arranging a replacement when one of the items was faulty
11 March 2022
Reply from houseof
Hey Charles, thanks for your time to share your experice with us! I'm sorry to hear that one of your items was faulty and really glad that our agents were able to arrange a replacement! Hope you are enjoying your lovely olive green marble curve floor lamp!
Replacement Shade
I broke a glass shade on one of my beautiful House of lamps. Patrick could not have been more helpful in sourcing a replacement shade, keeping me updated of its progress and sending it on to me. Amazing! Many companies would just shrug their shoulders and say 'Tough'. Thoroughly recommend House of and will absolutely be using them again. Fantastic.
10 March 2022
Unprompted review
Reply from houseof
Hey Rebecca, thanks for sharing your experience with us and for all your lovely words! I'm really glad to hear that you would recommend Housof :)
Not really organise with the internet orders
I just bought a light and month and a half later still not received. I contacted them to see what's going on, and they told me the light is out of stock and cannot fulfil my order. I could understand their technical issues, but it is frustrating to have to chase them instead of being informed by them first.
4 March 2022
Reply from houseof
Hey Marta,
We are extremely sorry about the experience that you’ve had with us, it is most certainly not what we aim for :( We know that it’s not an acceptable experience and we’ve been working hard in the background to avoid this happening again. We do our best to ensure that any orders effected by stock issues are found, however as this is done manually and we are a small team it does take us time to resolve these issues.
We can only apologise for the inconvenience with this order and hope that one day you will order from us again and we can be given another chance to provide the level of service that is deserved for our customers.
THIS IS A BEAUTIFUL CEILING LIGHTS
THIS IS A BEAUTIFUL CEILING LIGHTS - I BOUGHT THEM FOR MY KITCHEN TABLE 5 STARS LOVE IT ITS ELEGANT IN WHITE
3 March 2022
Reply from houseof
Hey Leo,
Thank you so much for taking the time to leave us a review. We're so pleased you love our ceiling lights as much as we do!
Brass wall art
After looking for ages online for a wall light that is low profile and pretty I ordered this. Really love how it looks, and fitting was easy. Only thing that could make it better is if there was more choice for the warmth of the bulb, it’s a little harsh even with the “warm white” option I ordered . And if the bulb was replaceable! But I’m sure it will still be here before I move house, and if the bulb was to die you would probably keep it as a piece of wall art.
2 March 2022
Reply from houseof
Hey Becky, Thank you for your feedback and we are so glad you love the light! Thanks for your comments too!
Reply from houseof
Hey There, Thanks for your review! Glad you like the light and we will pass on the feedback to the team!
Great customer service and gorgeous light fitting
We received our ceiling light on time and well packaged. Sadly it was a faulty but I sent through a video of the fault and got a replacement very quickly. Works brilliantly and looks gorgeous in our lounge. Would recommend Houseof and would use again.
19 February 2022
Reply from houseof
Hey Millie! Thank you so much for taking the time to leave us this review. We're so pleased to hear you love your light :)
THE best customer service experience
THE best customer service experience! Truly helpful in every step of the way, as I had a lot of questions and was met with nothing but kindness and patience. Customs to Germany was uncomplicated and shipping very fast. Will purchase again.
2 February 2022
Reply from houseof
Hey Christina, it's lovely to hear that! Thanks a lot for sharing your experience with us and our customer service team!
Reply from houseof
Thank you for sharing your experience with us! Wonderful to hear that you are happy with your lovely coral lights 😍️
The product was terrible- it was broken…
The product was terrible- it was broken when it arrived and I asked for a refund as it didn't look very sturdy. The customer service, however, was brilliant.
6 January 2022
Reply from houseof
Hey Jade, thanks for taking the time to leave us a review. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. We're extremely sorry for the inconvenience with your Lilac diffuser floor lamp 😔️
We normally offer free replacement on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly. I'm sorry if this information was somehow missed out and you have returned your faulty light instead. However, I can understand your frustration and disappointment.
Once again please accept my apologies for this experience and I hope you give us another chance in the future.
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