I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... See more
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I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... See more
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... See more
Company replied
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... See more
Company replied
Company details
Written by the company
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contact info
London, United Kingdom
- help@houseof.com
- houseof.com
4.5
Excellent
671 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from houseof
and a great review! Thanks so much for sharing your experience with Houseof :) xx
Great quality and fast delivery
Great quality and fast delivery. Would definitely recommend
9 August 2022
Reply from houseof
Hey Alicia, thanks for taking the time to leave us a review :) x
I was initially peeved at the price of…
I was initially peeved at the price of the bulbs and that I was sent 2 when I needed 3, BUT the customer service department are EXCELLENT and respond quickly with a polite attitude and sort things out well.
Very happy so far with the service, just waiting now for my refund on the bulbs (the light fixture itself is great).
9 August 2022
Reply from houseof
Hey Sharan, many thanks for sharing your experience with us and our lovely customer service team! :) I'm sorry to hear about the bulbs but glad the team was able to sort it out for you quickly. If you need ANY more help or have ANY questions about our lights please do keep in touch! xx
Lovely products at a reasonable price
4 August 2022
Reply from houseof
& a lovely review. Thank you Ann :)
Very positive support experience
I ordered a sea green diffuser floor lamp in July 2020 and a defect became apparent this month (two years on). I contacted customer service explaining my problem, and Pam very promptly and kindly offered a resolution to this issue. Great value for these designer lamps -- will buy again. Thank you!
4 August 2022
Unprompted review
Reply from houseof
Hey Kelvin. Thanks so much for taking the time to leave us a review. Im so glad Pam was able to sort the issue for you! Enjoy your light :)
for £8 you really should have shipped…
for £8 you really should have shipped my item next day.
my reply; then u should charge less for shipping. also my lamp came without an actual lightbulb 🙄 seriously?!
1 August 2022
Unprompted review
Reply from houseof
Hey Bib, Thanks for sharing your feedback with us! Unfortunately, we don't offer next day delivery. Our lovely warehouse team works as quickly as they can on all orders. Most orders are dispatched and received within 72 hours of ordering :) I can't locate your order number. Could you please send us an email with your order number and the customer service team can look into this for you? Our email address is help@houseof.com. Looking forward to hearing back from you! :)
Really happy with my purchase.
27 July 2022
Reply from houseof
Hi Pete, thanks for taking the time to leave us a review! Enjoy your light :)
Fantastic company
Well I cannot fault your service. You kept me informed of my order until it was delivered which I really appreciate.
The light was packed so well. Exquisite detail to caring about how customers receive their goods and the light was so easy to put together.
Fabulous
21 July 2022
Reply from houseof
Thank you so much for taking the time to leave us a review and for your kind words, it means a lot! Enjoy your light :)
Great customer service
Easy purchase, quick delivery and fantastic (& responsive!) customer service by email which is unusual for online shopping!
18 July 2022
Unprompted review
Reply from houseof
Hey Christine, thank you so much for taking the time to leave us a review! Enjoy your lights x
Great service!
I contacted customer service because I accidentally smashed the glass casing around the bulb in my light and wanted to buy a replacement and they sent a replacement out very quickly no charge. Very responsive and I was delighted with the result!
16 July 2022
Unprompted review
Reply from houseof
Hey Lydia, thanks for sharing your experice with Houseof! We are chuffed to hear that our customer service team was able to solve that for you quickly! Enjoy your lovely light! x
Fantastic lighting - well packaged, quick delivery and easy to assemble
I received the purple diffuser and it came well packaged and easy to assemble.
We bought it to make our space feel warmer and it's really changed the feel of the room for the better. We find ourselves in this room more often.
A small change but a big win!
11 July 2022
Reply from houseof
Hey Natalie, thanks so much for taking the time to leave us a review, it means a lot to us! :) We are so happy to hear that you are enjoying your light! :
Hopefully we'll receive another order from you soon. x
Fantastic looking floor lamp
Fantastic looking floor lamp. Service and delivery impecable. Thank you
3 July 2022
Reply from houseof
And a fantastic review!:) Thank you Matt for sharing your experience with us! Enjoy your lovely floor lamp! x
The Customer Service was amazing
The Customer Service was amazing! Sadly I was returning a pendant light, I loved it but it didn't work in the space, I had to contact them to see if it had arrived back with them as my tracking was not working and Pamela could not be more helpful, she was super efficient and sorted it out straight away. I will definitely be supporting this lovely small business. Thank you so much!
27 June 2022
Unprompted review
Reply from houseof
Hey Tracey, thank you so much for the time to leave us a review here! It means a lot to us and thanks for your support! <3
Amazing customer service
Amazing customer service. Best company I have ever dealt with - we dropped and smashed several pieces of our light fixture - I emailed HF on Saturday and by Thursday I received replacements. Big thank you to Pamela who was so efficient
23 June 2022
Unprompted review
Reply from houseof
Hi Jenni! Thank you so much for taking the time to leave us a review, it's much appreciated.
We love our lamp and service
We love our new lamp and but also Houseof helped us a a lot when we had our glass shade accidentally broken. They quicky shipped a replacement one and we can enjoy the lamp without the need of purchasing a brand new one.
21 June 2022
Unprompted review
Reply from houseof
Hey Ramona, thank you so much for taking your time to leave us a review! We're chuffed to hear about your experience with our customer service and that you love your light as much as we do! :) Hope the replacement globe arrives soon so you can enjoy your houseof light x
Outstanding and friendly customer…
Outstanding and friendly customer service.
14 June 2022
Unprompted review
Reply from houseof
Great to hear, thanks so much!
Good choice of nice products and…
Good choice of nice products and outstanding customer service!!
30 May 2022
Unprompted review
Reply from houseof
Thank you so much for your feedback!
Excellent company and quality of products
Excellent company and quality of products - I will most definitely order again!
29 May 2022
Reply from houseof
Hey Karolina, thank you so much for taking the time to leave us a review! We're really glad that you had a great experience with us and we hope you love your Charcoal grey flush ceiling light as much as we do!!
I used house it on multiple projects…
I used house it on multiple projects always a pleasure and the quality is fantastic
25 May 2022
Reply from houseof
Hey Pauline! Thank you for taking the time to leave us a review and share your experience :)
We bought two incredibly pretty lamps
We bought two incredibly pretty lamps. Not cheap, but super quality
20 May 2022
Reply from houseof
Thank you for sharing your experience with us here! Grey concrete ribbed table lamp are so pretty! Great choice! :)
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