Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.2
Average
32K reviews
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Communication communication…
Communication communication communication . Never had a service as good
15 May 2026
The person I spoke to to register was…
The person I spoke to to register was polite and helpful but spent a lot of time trying to sell me insurance which I didnt want. Actually registering my new appliance only took minutes but before that was done I had to undergo about 5 minutes of fairly hard sell, even questioning me when I answered no thankyou and asking me to explain my decision which I found quite rude. The chap was polite in fairness but very persistent and I suspect they have to do the whole spiel but I found it really tiresome and off putting. I think an older person or someone not to confident might indeed feel pressurised by this approach.
13 July 2026
It was very difficult to log in with…
It was very difficult to log in with the plan number given to me.
It was not going through. I have to make direct calls severally before I could get the repair booking cancelled.
17 July 2026
It was as I would expect but I’m sorry…
It was as I would expect but I’m sorry I’m fed up of these how did we do surveys .
13 July 2026
Very quick and easy 😊
1 July 2026
Abit of messing around getting numbers…
Abit of messing around getting numbers but otherwise straight forward
12 July 2026
Had many phone calls from Hotpoint…
Had many phone calls from Hotpoint regarding my cooker. Spent time registering the product 2-3 times. Then would come the sales pitch of its only £3.88 to insure the product.
They wouldn’t let me pay it in one go which is pretty daft to me to be honest.
The delivery guys were on point. Kind and courteous gentleman.
10 July 2026
I registered the appliances as…
I registered the appliances as instructed. This is not an experience. Whitewater rafting down the Ganges with Roger Federer would be an experience!
17 July 2026
Registered for me by Domestic and…
Registered for me by Domestic and General but was kept on hold for rather a long time.
16 July 2026
Very helpful in all maters
15 July 2026
Amazimg delivery
Amazing delivery drivers really friendly & helped with disposal
Hotpoint kept me up to date with delivery also
Would highly recommend
14 July 2026
I had a booked repair however
I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we have. This includes details like make, model, date purchased and supplier. and what we believe the issue to be. but when the the appointment day comes, the operative, checks and then says I will order the parts. would it be cost effective to have some spare parts on the van, relevant to the item needing the repair
14 July 2026
My daughter registered it for me she…
My daughter registered it for me she has done this before so said it was easy enough for her
17 July 2026
It was so easy to order online.
Making the purchase of the washing machine and the service arrangements was so easy .
10 July 2026
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