Hostek Reviews 

I had a really helpful experience with Stefan who managed to make what seemed to be an intractable problem of my own making into a solved problem. He was patient, kind and effective, everything you want in this kind of situation.

Beware. I have been unable to send E Mails for nearly a week now. The help is very limited. I started ten years ago with Pick A Web and they were fine but, since Hostek took over it has all ended up in a very poor state. Even the phone line just cuts off.

Update.........not long after posting this review, after a gap of 36 hours of no customer support communication, Vlad sent me new settings and so far, they work.

24 hours and still no response from support. Trashed website for a second time after I was left to fix it myself. Really cannot believe the lack of interest from 'support'

Stef fixed my issue very quickly and had excellent knowledge. 1st class service

Hostek has managed my Virtual Private Server for over ten years. There have been only a few issues over the years, and they have always solved those problems promptly. They are always there when I need them.

I originally signed up my website with Pickaweb who had an amazing support.
After the company changed to Hostek it became apparent that the Tech Support only operated US time which is no good whatsoever for me.
The Tech Guys are really helpful but I am experiencing
Big problems with e-mail.

Update

Another day has passed and I still can't send e-mails.

Got a message from Tash at Hostek that I had been put on the back of the queue.

This service is not fit for purpose - absolute rubbish

Update
Another day gone by and I still can't send e-mails.

Tearing my hair out !!!!!

Update
Another day gone and I still can't send e-mails !!!!

Update
It's now 4th August and I still can't send e-mails.

How bad can this Company get !!!

Will never recommend to anyone

Difficult problem to resolve. The only reason I gave 4 instead of 5 stars is that it took a long time.

Wonderful! Absolutely wonderful

Snabb och bra hjälp, tusen tack Renara

Joao was excellent at responding to and dealing with some account queries I’d been trying to resolve via the control panel. He responded in real-time through the chat service and dealt with my requests on the spot.

I have been with Hostek for many years to host my church's website. Last week the server was hacked and redirected to pornography. They did not inform me that this had happened. I had to ask for them to take down the site while they worked on it so that users were not being sent to adult material. The support people informed me that the server was hacked and it was fixed after a day. I have now been informed that there will be no compensation and that I cannot get a refund on the next 2 years of service which was paid upfront. I am being gaslit on what caused the issues as now Joshua from support is saying that it was my fault for not keeping my site secure when no one has said anything about the security before, and I am only now being told about that because I want to take my site elsewhere. It is very dissapointing to see a company not taking responsibility for their problems.

I had several problems, Neil was very informative and now my problems are no more.

Most appreciative to Vlad at Hostek Help (Tech Support) fo his assistance. Most professional and personable. I received immensely quick communication and most importantly a resolution. Also to other support members I interacted again most helpful. I appreciated their followup at their initiation to resolve my situation.

Actually, one star is too much for Hostek. This company is the worst I've ever worked with. DO NOT USE THEM!

I was a customer for over 15 years. Hosting and service have gone completely downhill. Websites and Email would go down several times a day. They lied about costly upgrades that did nothing. They lost my emails and provided me with many hours of downtime and feeble service response (if any at all). They don't back their 99.99% uptime promise. Eventually, when I started to complain, instead of addressing the issues I had for years, they simply cut off my access to their support team.
I was a fool to continue to use them. I've since moved to another provider at a much lower cost. I've had no operational problems at all and customer service that actually responds immediately to any issues.

Please do yourself a favor and stay away from Hostek. I would highly suspect any good comments about their service. UPDATE 07/21/2025:
I never abused as they reported.
I only said that the company that they worked for was bad and treated customers poorly and that they should work for a company that was better. That was it. No abuse. Just honesty. Their behavior after years of complaining was unfair. Now that I have moved. I have had no problem with my new provider. Again do not use them.

We've been a Hostek customer for years and have had excellent experiences overall with their technical support team. Today, Stephan in particular was superior at diagnosing and resolving a tricky technical issue that was recurring. He identified and resolved the problem very quickly and followed up with excellent communications regarding the cause and actions taken to resolve the problem.

Neil and the gang at Hostek have become very efficient in working out issues as they come up.

Terrible customer service. No one responds to emails, I cannot get hold of anyone on chat. I have been incorrectly billed. I try and contact Hostek to sort the issue out, but no response, then I get a late fee for not paying on time because I am waiting to hear back from Hostek - a month later. How do I get through to this provider??? This is the worst customer service ever. Previously they were Pickaweb, customer service was great, now unfortunately they're appalling. AVOID!!! If Hostek are reading this perhaps they could get in contact with me, as I am unable to get in contact with you!!

Thank you again for sorting my problem out. theres only one thing to say about you guys and thats super service

Kelsey and Nivin were VERY helpful sorting out a problem that affected both my website and email. They quickly understood the problem, its likely cause, and how to fix it in short order. Web/email hosting for me has always been a fit-and-forget matter; once up and configured it just works. So when something goes wrong I have to get up to speed on long-forgotten config details. Kelsey and Nivin - and before that a very helpful phonecall with support - cut through the cobwebs for me!

I needed a bit of information as to how to find particular folders on the site, and Nivin was quick and professional in supplying the answers and instructions.