Hostek Reviews 

Thanks to Stefan for the HELP with mail server problems.

I was having trouble with my login and Stephan was very patient and kind and solved the problem. It was a pleasant experience.

Nobody wants to deal with an IT issue. I left a message for someone to call me back and went to make a coffee, thinking it would be at least an hour before I had any acknowledgement. I may as well have a drink, and perhaps entertain a few "free" mins off work while I wait for the call back. Then they rang within 5 mins, I'd barely sat back down.

Stef was so helpful, calm and efficient that he had guided me through the necessary steps to resolution in a matter of moments. What a disappointment, no cheeky lull in my work day, only a few mins and then we were done.

Whilst I'm glad the problem is solved, if there's a next time, I'll wait before asking for help so I actually get to drink my coffee!

Thanks Stef!

I have 5 domains with them, and they have been wonderful until the past few months. I can't log on to WCP as it is permanently locked out and no one there can fix it. I have an important email that I can no longer get in to

We needed to migrate a web application off a VPS to a shared plan and Vlad was quick to help and answer questions. He quickly moved our site for testing and explained what all was needed to complete our migration. We originally moved some sites to Hostek about 15 years ago but, over the past several years, noticed a significant decrease in quality of service. I am happy to say that our recent experience makes me believe that Hostek is really trying to improve and regain the reputation that they used to have in respect to customer service.

Login failure
They always get back within a reasonable time, and are very helpful

I had a frustrating experience earlier in the day with Hostek support, which I won't bother going into here, so I called and Neil was able to help me FULLY and so QUICKLY! It was such a pleasure to be talking to someone who TAKES ACTION and knows exactly what to do and how to do it. THANK YOU, NEIL!!!

I had the most invaluable help from Vlad to guide me through resetting my password and learning how to complete the further security measures. Without him, I could not have done it. Thank you, Vlad.

Vladimir was efficient and responsive to my problem,

Joao - Help me a great deal with my issue. Thank you so much! 6 Stars!

Good experience with Stefan. After some brief back and forth, he was very responsive and escalated our issue to the proper level right away.

Having been with this company since 2005, I've watched all sorts of changes, but unfortunately they've just got worse and worse. Random unannounced price increases, non-existent support. Avoid.

I noticed that our hosting invoices had increased by 50% this month. I thought this must be a mistake so I brought it to their attention and got this reply:

"Hello Paul,

As per our terms of service, yes, we can raise prices at any time and without notice if necessary. This was not intended to go this way, but unfortunately due to an issue with the website code, we were forced to run an audible here. Unfortunately, the price increase will stand. If a dispute is filed, service will be immediately suspended, and we will show the terms of service as proof, this is something we unfortunately have experience with, and usually do win those. "

There was no issue with the website code, we are web developers, and we have noticed the service levels at Hostek plummet in recent years. Their support is now almost non-existent.

We will be moving all business away. Avoid at all costs.

[Update]
As I can't reply I'll respond here - they made a half arsed attempt at making a smaller but still massive increase in prices of 25%.

As a senior web developer who now manages a team of web developers, I was never told about any code issues, and the code hadn't changed in years, they just suddenly increased our automatic payment without mentioning it and probably hoped we wouldn't notice.

Pure profiteering. Avoid this company.

We had an issue with our emails not working. The reason being we had purchased our domain and emails from Hostek but our website was designed with another vendor. Once the domain was pointed to the other vendor the website worked. this caused the emails to stop working. Vlad was very helpful in letting us know what to do to get them working. Thank you Vlad

I had a technical issue with my website hosted at hostek and I kept getting bounced from one tech support rep to another until I eventually got to Vlad and he was able to help sort out my issue. Kudos to him.

Nivin was quick and very helpful a credit to the company

Stefan (Stef) the customer technical service support representative was very helpful and kind and was quick to jump-start the support needed to resolve the problem. He was patient and attentive. He also followed up immediately via email with status updates to my problem. I appreciate customer support like that!

Stef was very helpful and was extremely patient while walking me through a login/security issue.

We had experienced a payment issue that was recurring, and becoming a frustration...but in contact with Neil at Hostek Support, this has been resolved very efficiently and quickly leaving us to focus on website content rather than payment problems. Thank you Neil, very helpful indeed. Regards, Gordon

Hostek support is Top Notch!
The great support team at Hostek is always there when there is a issue, regardless of time of day or night. A recent SSL issue we had was resolved in the middle of the night by Vlad and sites were back working by morning. Thank you Vlad!