Hopper Reviews 

If you ever need to get a flight rebooked with their "travel credit..." You would probably have a better chance waiting outside for someone to drop a briefcase with $10,000 on your head. It has been a 2-week process (so far...), and nobody has helped in the slightest amount. I booked a flight, then cancelled it the same day, wanting to move the date a little earlier. They said that you can rebook a cancelled flight on their app, but it will not let me. I called them directly at least 6 times by now to help rebook it, and nothing happened. I've had to call every single airline I booked with myself, as Hopper cannot talk to them, I guess, even though I paid them quite a bit of money I'd say?? Every time I called the airlines themselves, they always say that HOPPER has to sort it out for me!!!!!!!!!! At this point I'll take a new ticket on literally day day, any time, but nobody can help me for some reason. Please, NEVER EVER EVER EVER EVER EVER use this AWFUL app.

God help me.

Update:

Hopper provided a partial refund after I raised the issue, which I appreciate. While the initial experience was frustrating due to a room downgrade, I’m glad a resolution was reached

Initial issue:

I booked a suite Hopper for four nights and received confirmation for that exact booking. However, upon arrival, I was informed there was a “technical error,” and I was given a significantly lower-category room instead.

The difference in quality and value was noticeable, and not what I paid for. What’s most frustrating is that this appears to be an internal issue on Hopper’s side, yet I was the one who had to deal with the consequences.

Customer support did not provide an adequate solution or compensation that matched the downgrade.

This experience made me lose trust in booking through Hopper, as there seems to be no guarantee that what you book is what you’ll actually receive.

Paid for the VIP service, absolutely useless. Did nothing to help. They will always stand up for the provider not the customer.

Hopper replied with "We can help but you have to call us as we refused to reply to any of the 7 emails you previously sent"

Extremely frustrating and disappointing experience with Hopper.
My daughter’s flight was canceled by the airline, making it impossible for her to travel. This was completely outside of our control, yet Hopper provided no meaningful support or resolution.
We attempted multiple times to contact customer service and escalate the issue. There was little to no response, no clear escalation path, and no accountability from management or any executive team.
What makes this even more concerning is that another company (Priceline) tied to the same trip issued a full refund immediately due to the airline cancellation. Hopper chose not to show the same level of fairness or compassion.
When things go wrong — and they do in travel — a company’s true value is in how they support their customers. Unfortunately, Hopper failed in that regard.
Based on this experience, I would not recommend using Hopper for travel bookings.

I purchased a Cancel For Any Reason insurance through HTS (Hopper Technology Solutions) via Jazeera Airways. I filed a claim and they confirmed refund of KWD 33.90 (USD 110.13) was processed on December 24, 2025 (Transaction ID: 17584409). After providing all bank details and completing all required forms, I never received the money. They kept sending the same copy-paste responses for 3 months with no resolution. I checked Wise directly and found no payment. Multiple emails were ignored. I have now filed a formal complaint with the US Federal Trade Commission (FTC). Avoid HTS/Hopper at all costs!

Hopper may have been legit at one point of time but they no longer are. Stayed at a hotel in Chicago this past weekend 3.14.26 and took us 5 hours to check in. ZERO fault of the hotel. Hopper scams you with booking options and then sends your info to another 3rd party site (Beds4) and washes their hands of the scams that follow. The other 3rd party app canceled our reservation 3 days after making it and told nobody. Mind you we booked a month in advance. We actually needed to look into our accommodations the week of our trip and 5 phone calls in Hopper confirmed we were all set and good to go. Everything was taken care of. It was never. The dudes not in America who answer for the hopper app will talk circles for hours and hours while never fully taking accountability. They wouldn't even allow us to hand our phone to the front desk and they were having trouble making our payment to them. They didn't want to speak to the hotel because they knew they already stole our money. Its actually way worse than this but all i care to review on this. Terrible outsourced company and will never use again.

Have used hopper successfully for years but I’m done. On a trip to Argentina, bought premium disruption insurance as Argentine airlines have a bad rep (a well deserved on as it turns out). When I contacted them for assistance with a rescheduled flight, they said that they were unable to as the airline hadn’t informed them of the change. I sent them documentation but that wasn’t enough. They told me to contact the airline even though they were unable to reach them. In the end, they admitted they weren’t going to do anything to help me. Useless

DO NOT USE THIS SERVICE!

Booked a flight through Uber Hopper and the experience has been terrible. Due to recent war events, the airline is allowing refunds for flights up to 31 March with fees waived. My outbound flight was booked directly with the airline and the refund was processed quickly with no issues.

However, the return leg booked through Uber Hopper has been a mess. I was initially told my ticket was eligible for a refund and that I would receive confirmation within three days. The next day they emailed saying it wasn’t eligible based on incorrect information. After I sent proof from the airline website, they admitted the email was based on outdated information and escalated the case, promising an update within 72 hours.

Five business days later there is still no update. When I called again, they repeated the same incorrect information and refused to transfer me to a manager or escalation point. I’m now worried they haven’t even submitted the refund request and I’ll lose my money.

Very poor customer service and completely unreliable information, this is still not sorted. I would avoid booking flights through Uber Hopper at all costs.

Do NOT use Hopper.

My family booked a trip to Costa Rica and their tickets were canceled days before their flights were to leave.

Hopper just didn't bother paying Air Transat for the tickets and then outright canceled the connecting Porter Flights.

They were happy to take over $1200 and then refuse to rectify the situation.

This company deserves ZERO stars and none of your money.

DO NOT USE, THEY LITERALLY 'LIE' WHEN DISPUTING ISSUES AND MISLEAD YOU ON BOOKINGS.
DREADFUL COMPANY, GO DIRECTLY TO THE CAR HIRE COMPANY AND ONLY USE THEM TO QUOTE.
Ongoing dispute, wouldn't accept that their booking flow was wrong despite sending screenshots, wouldn't submit their own other than a document with terms and conditions which were not provided at the point you swipe to reserve and pay.
Offered a paltry $50 and in the end I was more bothered about them accepting they had system issues which they never did.
Perhaps Brian Carroll VF Corporate Development and General Counsel might want to review this and get in touch.
Terrible customer service!!

UPDATE-The reply below from Hopper is simply misleading again, they HAVE NOT addressed the concerns or provided credible evidence to support their case and deny (despite proof supplied) that their system is wrong!
I'm more annoyed by this than any compensation!!
DO NOT USE

HOPPER REPLY LATEST Two emails sent to accept the offer you've made now not replied to, please arrange settlement ASAP?

HOPPER LATEST Now saying the issue is resolved with an email closing the ticket without payment of the settlement offer!! UNBELIEVABLE!!!

HOPPER LATEST Now resolved and have received a credit for the extra Insurance paid. Eventually came good with a satisfactory outcome but shouldn’t need this amount of effort for them to do the right thing.

TLDR: Hopper did not inform us of an overbooking, couldn't assist us, and then refused to refund us even though the hotel stated that they offered us a refund.

Hopper proceeded to alert us the night of our booking that the hotel was overbooked and another reservation was needed. They proceeded to not be able to secure any alternative that was of the same class and in the same area as the hotel. When we landed, we had to stand outside the airport until 11PM trying to find somewhere to go. The original hotel ended up finding us accommodation at a lesser hotel 20mins away. The next day, we called the hotel and they informed us they had alert Hopper 20 days earlier of the change and offered us refund.

We contacted Hopper who stated that the refund was denied since we did end up staying somewhere, but if we could get the hotel to offer a refund, they could do something. Well we did that (via email) and Hopper denied it again, stating the they had used the money for another booking...which is a lie.

Absolute scam of a company when something goes wrong. When everything goes right, they are fine, but as soon as you run into an issue, Hopper will not help you and fight you to make it right.

The app is purposely misleading and confusing in order to charge you a non-refundable "freeze price" and you'e unable to see the total price for your stay without adding your payment and clicking through to the booking page (where they add fees and taxes). I think I cancelled my reservation (minus the freeze price), but I'm unsure because they won't send me an cancellation email.

Update: I’ve taken some of the harsher language out of this review and added a star because customer service reached out quickly and took care of the problem. But, since this is the second problem I’ve had with them, I am deleting the app and I will not use them again.

Terrible customer service. They lied. Gave me a run around. Said that the airline is responsible for the refund. The airline said they are responsible for the refund. So unless I want call back and forth to get a 2400.00 refund, over and over and lose years off my life bc of stress and anguish, I’m going to freakin leave it go.

They deducted money from my account without my consent and I am still struggling to recover my money. Those persons are flourishing.

DO NOT USE. Appalling customer service and my bank had to intervein to get a full refund which took months to resolve, Hopper even went on to dispute it! I booked an apartment at a hotel weeks in advance. When I checked in they showed me to a much cheaper room. Never will I use Hopper again. They RUINED my holiday.

Trash. I had to cancel my booking because they booked me way after from the baseball fields the first hotel I booked closed down for remodeling. So I canceled they don’t tell u the carrot cash is a one time use. Been dealing with them for 4 days been lied to not once but multiple times Will never use them again and please nobody else. The out source customer service yo India so you can’t understand what they r trying to say.

Please do not book with Hopper, it's so hard to contact their customer service. You will never get the answers, I have been contacted them over 2 months now they have been telling me the same thing over and over. " We will contact our hotel partner and get back to you within 24-48hrs." days after days weeks after weeks they still tell me the same thing.
I booked a hotel through them and realized the hotel does not have beach. I called Hopper back right away because of the false advertisement. They said they would contact the hotel and confirm, which I already did myself too. Once again they refused to refund my money and keep saying they are reaching out to their hotel partner for a refund. This has been going on over 2 months now. I cannot afford to loss this much money over FALSE ADVERTISEMENT.
PLEASE DO NOT BOOK HOTELS TRHOUGH THEM.

Dont ever book with this company. Use the app to check the rates. If you ever have any issues with the booking hopper doesn't care about you. Book directly with the airline/hotel/car rental company hopper is partnering with.

They are intentionally misleading and lying. I booked a flight including luggage. In the offer the price was including the luggage. I even made a screenshot of the offer. But in the ende after payment suddenly the luggage was not included. After several attempts to contact their customer service they kept saying that I had to book the luggage separately and pay for it. After insisting and showing the proof the customer service agreed and instructed me to book the luggage and that I would get reimbursed. I asked for a confirmation by email of this and he did. But after the fact no one is responding to my emails anymore. So even though I have it written, they are not responding, let alone paying back the extra costs made fir luggage. Do not trust them!

They’re a scam with horrible customer service. I booked a hotel for 5 days and on the last day of my stay I was told to rebook, I showed the hotel my reservation and was told to contact hopper, USELESS, the first agent confirmed my 5 day booking but the second completely denied it along with the first agent after the fact. HORRIBLE, MANIPULATIVE, customer service.

Edit: and along with their reply, IVE ALREADY CONTACTED THEM! The first agent was too scared to get back on the phone to confirm my message and the second was RUDE. THIS COMPANY IS A SCAMMNNN