Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve y... See more
Company replied
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Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... See more
Company replied
Would never use again. Worst customer service ever. Flights were cancelled and we were never notified. We were then stuck in another country trying to fend for ourselves to get home. There customer se... See more
Company replied
Booked a hotel using Lloyds Travel, in partnership with Hopper...due to illness I requested a date change (which the hotel had no issue with I will add) but Hopper declined. Truly awful customer servi... See more
Company replied
1.3
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
This is a piece of trash company
This is a piece of trash company. I had a cancellation issue and reached out to them. They in turn have to reach out to Expedia (their vendor) and then Expedia rectifies it and then emails them back. This of course takes 24-48 hours minimum.
Do not use this company. It's a scam at best.
*EDIT after receiving the reply. Your customer service was less than helpful. Your customer service has no dedicated direct contact to your partners, which makes things very hard in your customers. I was unaware you used a third party vendor to actually book your bookings. Ironically, you are only offering 50% refund, but when I called Expedia directly they said my booking had free cancellation for 100% up until 24 hours prior. So to me, that's a scam.
15 February 2026
Unprompted review
Reply from Hopper
We’re really sorry to hear about your experience. We understand how frustrating cancellation issues can be—especially when timing is important.
To clarify, in some cases we do need to coordinate directly with our travel partners (such as Expedia) to process changes or cancellations. While this can occasionally take 24–48 hours due to partner verification and confirmation processes, it’s never our intention to cause inconvenience or delay.
We want to assure you that we are not a scam, and we take concerns like yours very seriously. If your issue has not yet been resolved, please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
We truly value your feedback, and we appreciate the opportunity to make this right.
*************************
Hi there, we see your update, and we truly hear your frustration regarding the discrepancy in refund terms. It is incredibly stressful to receive conflicting information about your money, especially when you have been told a full refund is possible.
To clarify how this works, while we do coordinate with partners like Expedia, our systems are designed to sync with their specific cancellation policies. If there is a gap between the 100% refund they mentioned to you and the 50% showing on our end, we need to investigate this immediately to reconcile that information and ensure the correct policy is applied. We want to make this right.
Please reach out to us at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 (Toll-free), and provide us with more information so we can help sort this out.
Very disappointed in Hopper
Very disappointed in Hopper. When a major issue came up with my booking, they chose policy over people and showed no willingness to handle it in a reasonable, human way. Instead of doing the right thing, they hid behind policy and showed zero flexibility. Think carefully before booking.
11 February 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Total miss advertisement and fraud
An outright fraud. Booked a hotel for four nights, paid the total amount upfront - the booking said it included “taxes and fees”. The confirmation email referred that “taxes and optional fees might apply at the hotel”. When checked into the hotel, surprise surprise had to pay extra $180 for hotel fees. No taxes, no “optional”, but mandatory. When contacted them and asked for refund because that wasn’t an “informed decision” they said to provide evidence that they didn’t informed me before booking - essentially to go back in time and find the evidence. Even the confirmation email fails to provide this information. That is an outright miss advertisement. Knowing the extra amount would let me choose based on the actual total amount, and not end up with a surprise bill at the time I was most vulnerable- in another country. Avoid them, and try booking with the actual hotel - at least they should be transparent.
P.s. the hotel was horrible and gross, but they advertised it as 3*
REPLY TO HOPPER MESSAGE: I called you immediately when landed home safely, abd you refused to help. You suggested that despite what the confirmation email states, you need “evidence” that you didn’t declare extra “compulsory” fees before booking. As you understand it is impossible to provide evidence for this, unless I do another booking - which I am not planning on doing. I am £135 off (the charge on my card is GBP) due to your practices, and asking me to call you (again!) in public to save face is worse.
28 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. When you book a hotel through Hopper, the amount you pay upfront usually covers the room rate and taxes. However, many hotels charge additional fees directly at the property. These can include resort fees, deposits, parking, and other incidentals, which are not always included in the initial payment. These fees are typically listed in the hotel’s policies at the time of booking, but I understand they can be easy to miss.
As we are unable to directly assist you through this platform due to privacy concerns. We highly suggest contacting us directly using our toll free numbers. Thank you!
This company is the worst
This company is the worst. They are a dishonest company. Too many loop wholes to get your money back from a cancel flight . Do not use it. Be diligent before using it
6 February 2026
Unprompted review
Reply from Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. That’s certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and see how we can help clarify or resolve your concerns.
Please contact us directly at +1-833-933-HOP1 (+1-833-933-4671) (toll-free, available 24/7). Our dedicated customer support team is available around the clock and ready to assist you. We are fully committed to addressing any issues you may have and working toward a resolution. Your satisfaction is important to us, and we’re here to help in any way we can.
Mandalay Bay Price advertised is not what it is
Mandalay Bay advertised Price for 2-9 September 2026 is £928 for The 7 Nights
- yet when you get to the end of the Booking Process , without any Add Ons, the price is £1015 - that’s £87 more than the Advertised Total Price of £928
Care to explain that to me ??
If I saw something advertised at a certain Price and when I got to the end of the process it was £87 more than advertised, without any explanation of what it is for, would make me think that whoever was advertising this was trying cheat / scam me ??
4 February 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the confusion this may have caused.
Hotel rates can fluctuate in real time based on availability, and while this can sometimes result in a price change during the booking process, we understand how unexpected and frustrating this can be. We have reviewed your account and found the reservation booked for last November. We want to assure you that there is absolutely no intent to mislead, and we truly apologize for any inconvenience this situation may have caused.
Should you encounter the same concern in the future, please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 and would be very happy to look into this for you and provide a clear explanation. Transparency and customer satisfaction are very important to us.
Thank you for giving us the opportunity to address your concerns.
I’m very disappointed with Hopper’s…
I’m very disappointed with Hopper’s customer service. I’ve been calling since January 3rd trying to get a simple name adjustment made on my wife’s ticket. I provided everything Hopper requested, including our marriage certificate and supporting documentation, but no resolution was ever reached.
I’ve called at least eight times, and each time I was told they would contact the airline and follow up, but no one ever did. After 22 days of waiting with no progress, we gave up and will unfortunately lose the ticket and have to purchase a new one directly through the airline.
Extremely frustrating experience and very poor customer service.
25 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns; therefore, our customer support team will reach out to you directly to resolve this.
If you have further questions or concerns, contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Purchased travel disruption insurance…
Purchased travel disruption insurance for me and my friend. The insurance reimburses you if your flight is delayed 2 hours or more. In my case, the flight was delayed way more than 2 hours and an automatic refund was issued. That was great.
In my friends case (on a separate flight), his plane was delayed 2 hours and 2 minutes. Well, they started inventing reasons not to pay out and redefining the delay (eg., delay based on time of boarding, not total delay); and the delay based on the departure time mentioned by Frontier (which was not correct and based on a low-ball estimate).
So this insurance only works if you are seriously delayed above and beyond what they can argue. Otherwise, they will play games to not pay.
This is a bad faith company. Not recommended.
19 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible
Hopper made me start smoking again
Hopper made me start smoking again. Do yourself a favor and avoid this accursed app. The hold music will haunt your dreams forever. It has mine. I lost part of my soul on the thirteenth listen.
18 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I’m disappointed that Commonwealth Bank…
I’m disappointed that Commonwealth Bank have moved away from Flight Centre and are affiliated with Hopper.
I booked a flight using points and saw a flight later that day for cheaper. I contacted them to activate the price beat guarantee. I had screen shots and evidence of the flights I had found but they would only verify the price that they could find and offered me $80 less than I was entitled to. Despite repeated requests I was not passed onto a Manager or supervisor. I eventually recieved an email address.
When it became apparent that I was not going to get the full amount I accepted the reduced amount.
I then received an email stating that in fact the agent had found a price that was higher than the price I paid and I wasn’t entitled to anything. I attached screenshots of the offer and also pointed out the offer in the email thread. I got an email back saying they would provide credits to my account.
Poor customer service, dodgy rules and a lack of transparency. Avoid using this company.
16 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Horrible customer service
Horrible customer service.
Hopper used to be good, but now it is the absolute worst. Delete the app. Avoid the company altogether.
17 January 2026
Unprompted review
Reply from Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions.
We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance.
Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
Scam refund system used by airasia
1 January 2026
Unprompted review
Reply from Hopper
Thank you for sharing your feedback. We understand your frustration regarding your refund. Please note that refunds processed by AirAsia are not immediate and typically take 6–8 weeks, depending on the processing time of your financial institution.
Once the refund is issued by the airline, the remaining time is determined by your bank or card provider. We appreciate your patience and recommend checking directly with your financial institution if the timeframe has passed. Thank you for your support.
*BUYER BEWARE* Run from this company
*BUYER BEWARE* Run from this company. Got completely ripped off and even purchased the travel insurance. Got the run around, no help! Said we didn’t follow cancellation policy. Said to do on the app which we did. Lost all of our money! Complete SCAM!!!
19 December 2025
Unprompted review
Reply from Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions.
We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance.
Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
Hopper refuses to give me a refund for a canceled ticket by the airline
I booked a flight through Hopper for the thanksgiving holiday. For an undisclosed reason, the airline (Volaris) canceled our return tickets the day before our flight home from Cancun without telling us. Leaving us stranded at the Mexican airport unless we purchased new one way tickets back to DC. I reached out to Volaris for a refund, no response. I've now been battling Hopper for 6 weeks to receive a refund foe the original flight I purchased. They keep claiming I'm getting a refund, but nothing happens, and no money is paid. I will no longer purchase tickets through Hopper. Their customer service is deplorable.
29 November 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the
experience. We are unable to directly assist you through this platform due to
privacy concerns. We would like to review and address the issue. Please do not
hesitate to contact our customer support team at +1-833-933-4671. Please be
assured that resolving this matter and ensuring your satisfaction are our primary
objectives. We are fully dedicated to assisting you in any way possible.
THIS IS THE WORST TRAVEL COMPANY
THIS IS THE WORST TRAVEL COMPANY. EXPECT TO BE SCAMED!!!!! I booked a reservation and the hotel was subpar. Hotel kindly refund through hopper but Hopper refused even with providing legal documents of the refund this company refused to
29 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address the issue. Please do not hesitate to contact our customer support team at +1-833-933-4671. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Wishing there was a “0” rating
Wishing there was a “0” rating. Have used Hopper a few times for hotels successfully but two car rental experiences outside the US have caused me to completely abandon faith in Hopper as their support and customer service are, as far as I can tell, victims of low pricing. Most recently we reserved a 7-passenger SUV with Surprice car rental offsite at Rome Fiumicino airport through Hopper. The difficulty started as soon as we began looking for the shuttle. Hopper’s instructions were to look for the Surprice shuttle, which actually doesn’t exist. It turns out there is a shuttle that services that location, but it has no Surprice labels whatsoever. After spending over 90 minutes searching in vain for this nonexistent shuttle, we asked every shuttle driver if they serviced Surprice. After some time the appropriate shuttle arrived, only with the labels of a number of other rental companies located at the same complex as Surprice. Suffice it to say we lost nearly 2 hours trying to find the right shuttle so once we arrived at Surprice, they were closed. Again the only information we found regarding Surprice operating hours through Hopper was that it was open until 11 PM. We arrived to find it closed at 8:10 PM. Had we known, we could have taken a taxi or Uber. There was still and agent there who told us that we could return in the morning to pick up our rental but that we needed a voucher that Hopper never sent. I reached out to Hopper several times during this time through their support chat, but was ultimately unable to chat with a human to get a voucher because I was not in the US or Canada and without an international cellular plan could not make a call to the toll free number. Retuning the following morning to Surprice to secure our rental vehicle, I was once again denied because of the lack of a voucher that I had mentioned in my support chat (not with a human due to the circumstances described above). At this point we were out our entire reservation cost plus the unanticipated cost of a hotel near the airport and missing a day of vacation and one night’s stay of an Airbnb booking. Our only option at that point was to return to the airport and make a same day reservation with a reputable on-site rental company (in this case Avis) for a 9-passenger van which isn’t exactly ideal for traveling through the narrow streets of Italy.
After returning to the US we initiated a refund request and provided scads of information to Hopper, including time- and date-stamped emails I had sent to them detailing in real time our misadventures, only to be met with a denial of refund. This is beyond frustrating and was due entirely to Hopper’s failure to provide us the voucher we needed. The support and subsequent customer service is abhorrent and on par with the lack of accountability afforded by an “app” to hide behind. We have initiated a charge dispute with our credit card as we never received the rental we paid for due entirely to Hopper’s failure to provide us a required voucher, clear and accurate instructions for the shuttle to get us to our rental car location on time, and for failure to provide information about times of operation of the rental car facility. Clearly on Hopper, and I can see why they receive so many reviews like this one. We’re done with this App.
25 December 2025
Unprompted review
Reply from Hopper
We're truly sorry to hear that your experience with Hopper did not meet your expectations. Your feedback is invaluable to us, and we sincerely appreciate you taking the time to bring this matter to our attention.
After reviewing your reservation, we can confirm that our Customer Service team made every effort to advocate on your behalf by requesting a refund for your booking due to the circumstances you mentioned. Unfortunately, despite our best efforts, the refund request was ultimately denied by our partners, and we apologize for this outcome.
Hopper ensures that all essential details, including the location address, are clearly available for our customers to review prior to confirming their bookings. We can confirm that the location details were indeed indicated under the Important Information section of your reservation, along with the contact number for the location in case of emergencies, such as the one you experienced.
Additionally, we want to clarify that Hopper does not specify a particular timeframe for the location's opening hours. Upon reviewing your case, we found that the location is open until 9 PM, which should have provided you with sufficient time to collect your rental.
We sincerely apologize for any inconvenience this situation may have caused you. At this point, we must adhere to the rules and restrictions set forth by our partners, and we regret that this does not align with your expectations.
Please know that your patience and understanding are greatly appreciated as we continue to work diligently on making improvements to our app.
Horrible Experience
Booked a hotel stay through their app. I arrived and checked in and when I got to my room, it was the worst conditions I've ever seen. There were homeless people living in the stairwell outside of my room, it was dirty, paint scratched, roaches, and the smell was horrible. I walked in, took pictures and left. I called Hopper from the parking lot and let them know that I would not be staying and needed a full refund because the place they sent me looked nothing like the photos and it was very scary. There was a dude who followed me to my vehicle and stood there the whole time I was on the phone so I ended up leaving and parking somewhere else to finish the phone call.
They have refunded me three of the four night stay but I was assured that I would receive the rest of the refund and that has not happened.
As a female traveling alone, this was beyond imaginable. Someone is going to get murdered or raped at this place and does not seem like the company cares.
Save yourself hours of fighting and book through someone else.
Edited: after calling them every day for the past 6 days, they reluctantly refunded the remaining night. I spent over 4 hours total on the phone with them getting this to happen and not taking no for an answer. Again, do yourself a favor and use a different booking system.
5 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the experience. Upon checking, our support team was able to address the concerns and issue a refund for the remaining night today. Should you have any further questions, please do not hesitate to contact our Customer Support team at +1-833-933-4671. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper gave rebooked a flight without my agreeing and told me to contact the airline directly.
My original departure flight with two connections was canceled by the airlines. I called Hopper to get another flight. Because of his accent, it was very frustrating trying to understand the first customer service rep. I saw the next day that he had not booked me on the flight we agreed upon. The second customer service rep told me to call American Airlines to change my flights, as Hopper doesn't do it. Hopper heavily lacks professionalism and integrity.
24 December 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address the issue. Please do not hesitate to contact our customer support team at +1-833-933-4671. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This is a scam business
This is a scam business. I am disappointed that the Commonwealth bank of Australia is using this business organization as a service provider.
I tried to use my Commonwealth bank reward points (plus cash) to book a rental car using the Commonwealth Bank website. I selected the vehicle and used my rewards points and arrived the section where I had to pay the rest amount using my Commonwealth Bank Credit Crad. When I clicked to proceed, I received a message that payment couldn’t be processed, and I need to contact Hopper customer service. I did this (using Chat option) and the customer service agent said she needed to call me to do a security check. She called me and asked some questions (they were not really any questions related to any serious security related questions). After going through this process, she said it could take couple of days to review my booking.
I have the feeling they don’t want me to use reward points but want to pay the full price for the car rental.
5 January 2026
Unprompted review
Reply from Hopper
We're sorry to hear of your dissatisfaction with our service. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address the issue. Please do not hesitate to contact our customer support team at (+61) 1300 851 809 Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Cheaters. Do not use this app
Wish If I could provide zero star as minimum is 1 star. Hopper is not trustable app. I used if for first time and that would be my last time. I regret. But now I have deleted this app forever. They are cheaters. I advised my daughter to book air ticket on Hopper as it is a new app. She booked ticket online with Hopper and told me prices are very competitive without knowing that prices are in USD and not CAD. It is a major miscommunication or done delieberately by Hopper to cheat customers. Customer service also hopeless.
2 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the experience.
You can select a display currency for browsing trips on the Hopper app. Depending on your trip, you may be charged in a different currency when you make your purchase.
You will be charged in the currency used in the origin location of the trip you’re booking. For example, a flight from Amsterdam to Montreal may be displayed in Canadian Dollars ($ CAD) but will be charged in Euros (€ EUR). The currency used to charge the booking will always be noted in the “Review Details” or “Trip Review” section before you pay and on your receipt.
Please note that the only available display currency on Hopper.com is US Dollars ($ USD).
Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper misrepresents its services and bills in US dollars even for Canadian bookings in Canada
Hopper misrepresents its services and despite no indication of currency (booking a Canadian hotel from Canada from agency headquartered in Montreal would normally be billed in Canadian dollars) THEY BILL IN US CURRENCY.
Having a cancellation fee payable in USD is no indication of anything other than a cancellation fee, essentially indicating that within a few days of the reservation there is no refund.
Contacting their poorly named "customer service" department is a major challenge and there is little or no replies to calls, emails or letters.
Finally, if thinking of booking through this group, contact the end destination directly instead and you will save a lot of money and avoid hassles
6 September 2025
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the experience.
You can select a display currency for browsing trips on the Hopper app. Depending on your trip, you may be charged in a different currency when you make your purchase.
You will be charged in the currency used in the origin location of the trip you’re booking. For example, a flight from Amsterdam to Montreal may be displayed in Canadian Dollars ($ CAD) but will be charged in Euros (€ EUR). The currency used to charge the booking will always be noted in the “Review Details” or “Trip Review” section before you pay and on your receipt.
Please note that the only available display currency on Hopper.com is US Dollars ($ USD).
Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
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