Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve y... See more
Company replied
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Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... See more
Company replied
Would never use again. Worst customer service ever. Flights were cancelled and we were never notified. We were then stuck in another country trying to fend for ourselves to get home. There customer se... See more
Company replied
Booked a hotel using Lloyds Travel, in partnership with Hopper...due to illness I requested a date change (which the hotel had no issue with I will add) but Hopper declined. Truly awful customer servi... See more
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1.3
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero stars I would
If I could give zero stars I would. Booked a luxury room with ocean view, paid double the price to get a decent room. I travel across the globe to find that they sent a standard booking to the hotel. 3 hours fighting them on the phone. They promised to call me back and follow up with an email. NO RESPONSE! customer service barely speak proper English which made this event even more stressful. False advertising is FRAUD! STAY WAY FROM THIS COMPANY.
2 June 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention. We are incredibly sorry to hear that you did not receive the specific room you booked. We know how frustrating it is to plan out your stay only to face a surprise at check-in, and this is definitely not the seamless experience we want you to have.
Because your privacy and account security are our top priorities, we are unable to access your reservation details or assist you directly through this public platform. However, we want to investigate exactly what happened and make this right for you immediately.
Please reach out to our dedicated support team at +1-833-933-HOP1 (+1-833-933-4671). We are available 24/7 and ready to help get this sorted out for you.
Misleading and stealing from customers
I paid extra for the "Refundable by Hopper" option during booking as given my wife is pregnant we were uncertain if we could travel or not. With 10 days to go to the holiday we discovered she could not due to medical complications and doctor recommendation. I called Hopper to get the refund, but they silently witheld the "refundable by Hopper" amount of ~£400. I complained on the phone saying this is not advertised anywhere that they will keep this 'refundable by Hopper' amount and that it is severely misleading. How stupid is it that the company keeps the premium you paid for a refundable fare!!
AVOID if you have ANY uncertainty that your holiday dates might change/cancel.
21 May 2026
Unprompted review
Reply from Hopper
We apologize for your unsatisfactory experience with Hopper; this is not the kind of service we wish to provide our users. I understand that you are requesting a refund for the "Cancel for Any Reason" service added to your booking (LBQ7DL5HVXJX). Upon review, I see that you have already used this service, which allowed you to receive a full refund for your nonrefundable hotel booking. Please note that, as stated in the terms and conditions as well as during the booking process, the fee for adding this plan is not refundable and will not be included in the refund amount. Thank you for your understanding!
Do not book with Hopper if you ever…
Do not book with Hopper if you ever need customer support.
I had a simple name correction needed on my ticket — not a name change, just a fix so my ticket would match my ID. Hopper refused to help. After multiple attempts to resolve this, I was forced to purchase an entirely new ticket out of pocket just to be able to fly.
This is not a minor inconvenience — I paid twice for the same seat because Hopper's customer service is either unwilling or incapable of handling basic ticket modifications that every major airline and booking platform accommodates.
Save yourself the money and the headache. Book directly with the airline.
19 May 2026
Unprompted review
Reply from Hopper
Thank you for sharing your feedback, and we sincerely apologize for the experience you had with your booking. We completely understand your frustration regarding the stress and unexpected out-of-pocket costs this situation caused.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives, and we are fully dedicated to assisting you in any way possible.
Please allow us to clarify that airline name correction policies vary significantly depending on the type of booking, the specific ticket restrictions, and the strict policies imposed directly by the operating airline. While some carriers allow quick fixes, others have rigid security protocols that restrict third-party platforms from modifying a ticket once it has been issued.
We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
GOOD UPDATE: Hopper is horrible with hotel changes…
UPDATE: Hopper did fix the issue and I’m officially rebooked. The representative was patient, understanding my frustration with days of going back and forth!
The phone line system is annoying because it’s A.I. and takes too long to get to a live person… Otherwise, I’m all settled!
Hopper is horrible with hotel accommodations! I only wanted to change my reservation date by 2 weeks and they gave me the run around so that I would lose my money. And I paid the extra money/insurance!!
The fees add up!!! So you really do NOT get a discount!!!
DO NOT USE THEM FOR HOTEL BOOKINGS!!
17 May 2026
Unprompted review
Reply from Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have.
We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!
Thank you for bringing this to our attention and we sincerely apologize for the experience. Please allow us to review and address this issue promptly. Please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
WARNING!
WARNING!! DO NOT PURCHASE A FULLY REFUNDABLE TICKET FROM HOPPER!! IT IS NOT STATED IN THEIR POLICY TO MAKE THE CUSTOMER WAIT FOR 2-3 MONTHS TO RECEIVE THE REFUND! IT IS A RIDICULOUS POLICY AND THE RULES ACCORDING TO NTA (NATIONAL TRANSPORTATION AUTHORITY, THE REFUNDS MUST BE PROCESSED BETWEEN 7-20
CALENDAR DAYS!!
I purchased a fully refundable airline ticket through the Hopper app. Hopper has acknowledged that I am due the refund. However they are making me wait 2-3 months to receive it. This is a ridiculous amount of time for $363. I have complained numerous times but they keep giving me the same answer. Nowhere does it say on their website that refunds take 2-3 months. See below for their response. I also reached out to Avianca Airlines and they have put the responsibility solely on Hopper USA.
This is Hopper’s response.
Hopper: “Thank you for reaching out to us for an update on your refund request. We sincerely apologize for the wait and any inconvenience this may be causing. Please note that we’ve already submitted the request to the airline for processing on their end. While the standard timeframe provided is 60–90 days, refunds are often completed within approximately one month”.
It’s been 6 weeks and counting…
I also asked Hopped if their policy is transparent and if it’s stated that the standard timeframe for refunds is 60-90 days? The response was No.
31 March 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay you experienced regarding your refund.
We want to confirm that this issue has now been fully resolved, and your refund has been processed. A formal refund confirmation containing all the transaction details has been sent directly to your email. Depending on your financial institution, the funds should reflect in your account within a few business days.
We appreciate your patience while we worked to get this sorted out for you, and we will use your feedback to improve our communication timelines moving forward.
The worst app ever
The worst app ever. They charged me for a reservation I didn't make. There's no way to get back the money they stole from me. They say there's a chat feature for filing complaints, but that's a lie. There's no icon or help chat. They're thieves. Don't buy anything here.
6 May 2026
Unprompted review
Reply from Hopper
We’re sorry to hear that you were charged without your authorization. Please note that Hopper does not charge customers without their consent.
For privacy reasons, we’re unable to assist through this platform. We’d like to help resolve this issue, so please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance.
Not so honest about refunds and no customer service
The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation was easy and promised to give me a full refund but when I did get the refund, it wasn't in full however the refund invoice still shows the full amount.
7 May 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused. We’d like to address your concerns.
Please note that you can select a display currency when browsing trips on the Hopper app. However, you will be charged in the currency used in the origin location of the trip you’re booking. For example, a flight from Amsterdam to Montreal may be displayed in Canadian dollars (CAD) but will be charged in euros (EUR). The currency used for the charge will always be indicated in the “Review Details” or “Trip Review” section before payment, as well as on your receipt.
Regarding the cancellation policy, please allow us to investigate and resolve this matter. You may contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance.
Ensuring your satisfaction remains our priority, and we are fully committed to assisting you.
Don’t use Hopper
Don’t use Hopper, they never answer, no customer service. Why are they allowed to operate in the UK if they don’t have a chat available for Uk. They send us to a US number. Why do we need to pay for the phone call? The hotel was absolutely filthy and I cannot speak to anyone. Never book through Hopper! Nobody’s will support you if you will need help.
2 May 2026
Unprompted review
Reply from Hopper
Please accept our sincere apologies for the delay in our response. I understand your inquiry pertains to booking 2MHPT9NC9NCB. Upon review, we have identified that this reservation at Wrexham Llyndir Hall Hotel, BW Signature Collection, is for a past date. According to the booking policy, this reservation is non-refundable. Should you require further clarification regarding this matter, please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance. Ensuring your satisfaction remains our primary objective, and we are fully committed to assisting you.
What a useless company
What a useless company. I booked a flight with them with the flight protection, tried to change my flight, there was supposed to be no change fee just the difference of the flight (totally fair) tried to charge me more than half of my total for round trip flight. I could easily buy this on their app or the delta website for a fraction of the cost. Turan said that this was not the case. When I was looking right at it. I asked to cancel and be refunded, it was points, sure. Points never came. Total scam. Dont waste your time. Wouldn't give me any sort of reference number for this as he said it was against company policy
30 April 2026
Unprompted review
Reply from Hopper
We sincerely apologize for the experience you had during your recent interaction with our team. This is
absolutely not the level of service we strive to provide,
We understand your frustration regarding the price difference quoted for your Delta flight. but due to
privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.
Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.
Ruined Birthday Trip - Left stranded with no access to the building
I had an absolutely harrowing experience with Greenview Hotel and Hopper. I booked this stay for a birthday celebration, but upon arrival, the provided door codes did not work. We were completely unable to access the building or our room. Despite multiple attempts to contact support and filling out registration forms five times, we were left outside with no help.
We never even made it into the unit. After being stranded, we were forced to drive three hours back home in the middle of the night. This caused significant distress and anxiety for my family. To make matters worse, the hotel’s claims about arrival procedures and staff availability were completely contradictory to our experience. I am currently demanding a full refund for this total failure of service. Avoid this property and booking through Hopper if you want a reliable place to stay.
24 April 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Car rental scam!!!
We rented a car through Hopper and had a receipt showing zero dollars due. When we arrived to get the car, we were told we had to pay HUNDREDS of dollars extra for a daily toll fee and they refused to let us decline insurance even though we were covered in two other places. So our cost was going to at least double. We left without the car and had to go rent directly from Budget. We tried to dispute the charge (I had paid for upgraded customer service on Hopper and had been talking to someone through the whole debacle, so they were aware of the problem). They refused to issue a refund of the money I had already paid so I was out for the whole $300 plus had to rent another car. They say I didn’t follow cancellation policy, and refused to acknowledge my receipt showing zero dollars due at pickup of the car. I will NEVER use Hopper again.
16 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention. We understand how frustrating this experience can be, and we sincerely apologize for any confusion it may have caused.
When picking up or dropping off your reserved vehicle, there may be some additional costs involved. We recommend reviewing the terms and conditions of your reservation for full details.
These charges may include:
- Any fares, taxes, or fees not prepaid at the time of reservation
- A security deposit
- A fuel deposit, if applicable
- A young driver fee, if applicable
- Optional add-ons selected at the time of pick-up
Rental car companies may also offer additional services during pick-up, which can result in extra charges.
Upon review, we have noted that you did not pick up your car rental, and our customer support team did advocate for a refund on your behalf. However, due to the non-refundable policy, we’re unable to grant an exception from the car rental supplier at this time.
We value your feedback and are continuously working to improve our service and provide the best possible experience for our customers.
ANYONE WHO SPENDS MONEY WITH HOPPER…
ANYONE WHO SPENDS MONEY WITH HOPPER NEEDS TO UNDERSTAND THAT IT IS A HIGH PROBABILITY YOU ARE THROWING YOUR MONEY INTO THE GARBAGE. AFTER A DOZEN PHONE CALLS, HOURS ON HOLD AND LOTS OF EMPTY PROMISES, I GAVE UP ON THE REFUND FOR MY CANCELLED SANSA FLIGHT. DON'T FLY SANSA EITHER. THEY DON'T HAVE THE SLIGHTEST IDEA HOW TO RUN AN AIRLINE.
20 April 2026
Unprompted review
Reply from Hopper
We sincerely apologize for the frustration and the significant
delay you've experienced regarding your refund. This is
absolutely not the level of service we strive to provide,
We understand how important these funds are but due to
privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.
Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.
Had to pay another £75 to get the car - despite having "£0.00 to pay" on the email confirmation from Hopper.
I live in London and needed a car for the weekend. Booked through their app for a local rental. At pick up, Europcar showed me that Hopper had booked using US rates - which do not include basic insurance - which is only allowable if you are a US resident.
Had to pay another £75 to get the car - despite having "£0.00 to pay" on the email confirmation from Hopper.
If you try to contact them you get chatbots, unless you want to pay to call their US number, which seems unreasonable - and I suspect a waste of time.
Should have checked Trustpilot. Do not use. You will get ripped off.
UPDATE: I actually called their helpline. Waste of time. They just gas lighted me saying that I declined insurance. I tried to book another car to test this. At no point is insurance offered. DO NOT USE HOPPER.
10 April 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused at the rental counter.
However, due to privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.
Thieves. Do not use this service.
Do not use thus service. These people are criminals.
I bought Hopper “cancel for any reason” insurance for a spring break flight to Guatamala via Volaris. Months before the flight we realised that we would need to reschedule the trip for family reasons.
I was on the phone for hours to cancel the flight as it didn’t work online or by chat.
I have had many calls with the goal of getting my refund.
It has been 4 months and still no refund.
Embarrassing really to be so blatantly criminal. Do not give this company your money under any circumstances. Together we can put these losers out of “buisness”.
15 January 2026
Unprompted review
Reply from Hopper
We sincerely apologize for the frustration and the significant delay you’ve experienced regarding your refund. This is absolutely not the level of service we strive to provide,
We understand how important these funds are but due to privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.
Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.
Hotel Booking Cancelled
I’ve unfortunately had to add another negative experience with Hopper, similar to many others.
We booked our hotel in Phuket, Thailand through Hopper (via CBA), assuming it would be reliable given its association with the Commonwealth Bank. However, upon arriving at Duangjitt Resort & Spa, we were informed that our booking had been cancelled.
We then spent nearly two hours in the hotel lobby dealing with Hopper customer service via chat and phone calls. They were unable to resolve the issue on the spot and claimed it was due to an internal system error. With no alternative and needing a place to stay, I was instructed to pay the hotel directly, which I had no choice but to do.
It wasn’t until midday the following day—after I chased them again—that they finally acknowledged the booking and contacted the hotel to confirm it.
This is the last thing anyone wants to deal with during a holiday—spending hours sorting out booking issues, dealing with frustration, and facing unnecessary embarrassment. The Hopper team showed little sense of urgency or care for customer service and overall satisfaction.
23 March 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention, and we’re truly sorry to hear about your recent experience with Travel Booking powered by Hopper. We understand how frustrating this situation must have been.
It appears there was an issue with one of our suppliers, which caused confusion regarding the status of your booking. Upon review, we can confirm that this was promptly resolved by our Travel Booking Support team.
We are continuously working to improve our products and services to provide you with a seamless travel experience. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share it—it helps us do better for all our customers.
If you’re open to it, we would be happy to look into your case further. Please feel free to reach out to our support team with any additional details. You can contact us at (+61) 1300 851 809. We’re here to help.
Have had only good experiences with…
Have had only good experiences with hOPPER.
6 April 2026
Unprompted review
Reply from Hopper
Your feedback made our day! Thank you so much!
I can never find an actual deal
I can never find a deal. When I look at the deal, it is advertised for a certain price, but then when you actually click on the advertised deal, the price jumps anywhere from 200-400$. For example, just today, Hopper advertised a flight "deal' from Montreal to Barcelona for 623$ with departure dates in May. I click on it and the starting price for a plane ticket is 850$ with a total flight duration of over 20h because of a 12h layover in Amsterdam. When I check the prices on Google flights, the same flight from Montreal to Barcelona is 816$. So not only does Hopper not find a deal, but it shows prices that are more expensive than Google flights.
4 April 2026
Unprompted review
Reply from Hopper
Thank you for taking the time to share this detailed feedback—we understand how frustrating that experience must feel.
Flight prices can change very quickly based on availability, demand, and timing, which can sometimes cause differences between the price initially shown and what appears after clicking through. That said, we completely understand your concern about seeing a significant jump in price and a longer itinerary than expected.
We’re continuously working to improve price accuracy and ensure that the deals we highlight reflect the most up-to-date options available.
In the meantime, we recommend double-checking filters like layovers, flight duration, and baggage inclusion, as these can sometimes affect the pricing you see.
We truly appreciate your feedback—it helps us improve the experience for everyone. If you’re open to it, feel free to reach out to our support team with more details so we can look into this specific case further. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) Available 24/7 (Toll free) We're here to help.
Thanks again for bringing this to our attention.
If I could give a lower grade
If I could give a lower grade, I would. Today marks day 73 of asking Hopper to reimburse me for the flight I paid for out of pocket after I was issued an invalid ticket to visit my dying mother. Also to reinstate the flights they subsequently cancelled. I have spent all my roaming minutes calling with no resolution and the emails completely disregard the fact that I have no flights back home. I was supposed to fly back on May the 2nd, and it looks like Hopper stole money with no intention of actually providing a service.
My poor husband called and cried on the phone because of the way I was treated and they told him he could call back when he calmed down.
Thankfully we have recorded all phone calls showing the poor customer service treatment and we have all the emails saved to present this publicly.
Absolutely, under no circumstances, should you reply with a number for me to call. I spent all my roaming minutes calling you, I have nothing left! You have my email address, reply with a resolution there
20 January 2026
Unprompted review
Reply from Hopper
Thank you for bringing this to our attention and we’re truly sorry to hear what you’ve gone through. We are unable to directly assist you through this platform due to privacy concerns. We take your concerns very seriously and would like to review and address this issue promptly. Please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
If I could give this website 0 stars, I WOULD!!
If I could give this website 0 stars, I absolutely would! I had never used this website and someone recommended it to me. I booked a hotel room for one night in NYC. TWICE did I see the notice of HOPPER SHOWS ALL FEES INCLUDED IN THE PRICE. TWICE! However when I got to the hotel, they imposed an additional resort fee charge. My sister was with me and had booked her room through Booking.com and there was no additional fees. They are HONEST when they say all fees are included. HOPPER is not. When I called them to inquire, they said you have to scroll past where you would place the booking and that is where you'll see the additional fees mentioned. Even though I read twice while booking that ALL FEES ARE INCLUDED. They didn't care and are purposely deceiving customers hoping they won't scroll down past the booking. When I had looked at another booking website, before choosing Hopper, they were honest and mentioned at check-out that a resort fee would be imposed at the hotel. So I didn't book there. That's how it should be done. And now that I'm writing this review, I see how many other bad reviews HOPPER has received. They should be out of business. HIGHLY RECOMMEND NEVER TO USE HOPPER.. BOOKING.COM IS DEFINITELY THE SITE TO USE.
28 March 2026
Unprompted review
Reply from Hopper
We’re really sorry to hear about your experience and understand how frustrating unexpected charges at the hotel can be. We appreciate you taking the time to share this feedback, as transparency is very important to us.
Hotel-imposed fees such as resort or facility fees are sometimes collected directly by the property and may not always be included in the upfront booking total, but we understand how this can be confusing and disappointing.
Due to privacy concerns, we're unable to assist further through this platform. We'd like to investigate and resolve this promptly, so please contact our customer support team at +1-833-933-4671. Our team is available 24/7 to assist you.
We’d be happy to look into your specific booking and work toward a resolution.
To be avoided at all costs
Astonishingly bad customer service from three different operatives two of whom Susan and Jennifer were rude and patronizing. I wanted to make a simple flight change and after three calls, an hour on the phone and multiple emails it still could not be done. Avoid this company at all costs.
1 April 2026
Unprompted review
Reply from Hopper
We’re very sorry to hear about your experience and the frustration caused while trying to make a flight change. This is certainly not the level of service we aim to provide.
We understand how important it is to have simple requests handled efficiently, and we regret that this was not your experience. Your feedback regarding your interactions with our team is taken seriously, and we will make sure it is reviewed internally.
Due to privacy concerns, we're unable to assist further through this platform. We'd like to investigate and resolve this promptly, so please contact our customer support team at +1-833-933-4671. Our team is available 24/7 to assist you.
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