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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people encountered significant issues with delivery services, noting that items were often delayed or never arrived, even after paying for expedited shipping. Customers also frequently reported a lack of communication from the company, with emails and inquiries going unanswered, leading to considerable frustration regarding order status and resolutions. Some people were dissatisfied with the product quality, citing problems such as poor stitching, pilling, and prints peeling off after minimal wear or washing. Conversely, a small portion of people were satisfied with the product quality, finding items to be well-made and durable, and expressed overall happiness with their purchases and the brand.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the clothing, calling... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the "pure quality" of items like boxers,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report expeditious shipping and quick... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Bought a baseball style t-shirt for my daughter for an equivalent price to adidas originals or jordan. My daughter loves the design and chose it herself. The quality of the item is shockingly bad, wor... See more

Company replied

Rated 2 out of 5 stars

SCAMMERS avoid this company. Terrible service. Worst customer service i have experienced. Still awaiting an item I purchased. If I will ever get. Im starting to think it’s a fraudulent com... See more

Company replied

Rated 2 out of 5 stars

The excessive lint on the inside of hoodie and joggers is unbelievable ruins anything that is worn underneath

Company replied

Rated 1 out of 5 stars

For the money spent on these items. Absolutely destroyed in one wash! Never in my life have I had such poor quality clothing that the print peels off and the material… wow! I have washed clothes that... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 20/12/2025 Saturday and paid for 24-hour delivery, but the jacket is still with Royal Mail. I have a flight tomorrow at 5 PM and the jacket is a gift for someone outside the... See more

Company replied

Rated 1 out of 5 stars

Bought some Joggers for Christmas in a size S when they arrived the package said S but the label inside was XS. Response time from Customer service was already slow as it had taken longer to dispatch.... See more

Company replied

Rated 1 out of 5 stars

I was out when the delivery man came from Royal Mail, he took picture of the parcel in their hand, in front of the door , not on even on the doorstep . The parcel was no where to be seen when I got h... See more

Company replied

Rated 1 out of 5 stars

I spent $150 on this jumper I chucked it in the wash at 30 degrees and air dried as that what’s recommended and it came out ripped and the string for the lettering is completely ruined. Even the jumpe... See more

Company replied

Rated 1 out of 5 stars

I spent $120 for a Hoodrich tracpant for my son and noticed the inside cotton/fabric material was pilling and small ball of fluff were everywhere in the house. I had to throw it because it was not usa... See more

Company replied

Rated 1 out of 5 stars

I ordered a coat for my son from Hoodrich, but I’ve had issues with the delivery. Royal Mail are currently holding the parcel and have said they intend to return it to Hoodrich, although they can’... See more

Company replied

Rated 1 out of 5 stars

Ordered a coat on the 2nd of December after fully reading the delivery times 3-5 working days, by the 14th of December still no coat!! checked the tracking and royal mail are still waiting for the par... See more

Company replied

Rated 1 out of 5 stars

I purchased something from this shop. Spent over £160 since on the 25th of December and till today 20th of January I have still not received it, tried reaching them through email, but no response. Awf... See more

Company replied

Rated 1 out of 5 stars

WARNING do not purchase and support this company. I purchased a tracksuit from these cowboys that was too small. Filed a return, printed the documents and organised the courier. Pretty straightforwa... See more

Company replied

Rated 1 out of 5 stars

I ordered an item and found that it was delivered and put inside a common shared electric box, health and safety??? they dont care where they put, unfortunately the item was removed and electric box... See more

Company replied

Rated 1 out of 5 stars

Ordered on december 19th item doesn’t say dispatched yet I’ve emailed 3 times asking about it and no one has got back to me

Company replied

Rated 1 out of 5 stars

"I loved the look of this thick hoodie and matching bottoms, as they seemed to be high quality. However, after only two days of wear, the fabric on the entire outfit started to (bubble) before it w... See more

Company replied

Rated 1 out of 5 stars

I ordered a coat on the 21 December 2025 and paid for guaranteed 24 hr DPD delivery. I received no confirmation or tracking information. I contacted them and asked if they could cancel the order as I... See more

Company replied

Rated 1 out of 5 stars

I ordered on the 10th of Dec 2025 and was told I would have to wait 5-10 business days. Today is the 31st of Dec and I still haven't received the item. On the 25th I emailed looking for an update and... See more

Company replied

Rated 1 out of 5 stars

Very bad quality, I brought a pair of hoodrich track pants not to long ago and the sowing is ready falling off.. I would like a full refund😡

Company replied

Rated 1 out of 5 stars

I’m really not happy I bought a pair of joggers and the stitch work is falling out and terrible made I brought online on the 5th delivery was the 8th Iv been emailing hoodrich every day I finally got... See more

Company replied

Rated 4 out of 5 stars

I ordered a tracksuit from Hoodrich, I haven’t received the item, I’ve emailed them multiple times and haven’t been contacted back about a further steps, and my parcel still haven’t showed up , / yes... See more

Company replied

Rated 4 out of 5 stars

So far I have ordered 5 times from HOODRICH. Mostly more accessories than clothing but I want to say that I was satisfied, my first order I got a balaclava a bag and a pair of gloves and after a year... See more

Company replied

Rated 4 out of 5 stars

​"I was initially skeptical after reading some mixed reviews, but I’m glad I took the chance. My order was shipped expeditiously and arrived quickly. While the return process wasn't the most seamless... See more

Company replied

Rated 5 out of 5 stars

Placed my first order but realised I ordered the wrong size the next day & emailed hoodrich customer service requesting to change size & I was on a very tight timeline as my son's birthday was in a fe... See more

Company replied

Rated 5 out of 5 stars

I love Hoodrich so much. I order frequently from JD sport uk(I'm from Malta). I love the material and I start ordering for me as well. Till now I'm always happy with the purchase and delivery too.

Company replied

Rated 5 out of 5 stars

Hoodrich is the best clothing brand ever everything hoodrich produce is just awesome I only wear hoodrich if only hoodrich made trainers remember if you want quality look no further than hoodrich I've... See more

Company replied

Rated 5 out of 5 stars

Hoodrich 5 stars, I recently ordered from hoodrich... I almost didn't think that I would get my orders (was I wrong) 🥴😂😂😂... It's all good though because I finally got what I ordered (in the wrong... See more

Company replied

Rated 5 out of 5 stars

I Ordered boxers socks and a back pack service and delivery mega fantastic and the items pure quality five stars Hoodrich deserve one million stars

Company replied

Rated 5 out of 5 stars

I I saw a hoodrich body warmer in the shop I had to buy it and it's true what they say from nothing to something because you are nothing and less you are wearing hoodrich clothing thank you again hood... See more

Company replied

Rated 5 out of 5 stars

Hoodrich clothing is simply the best clothing brand ever my house is full of hoodrich clothing and I won't wear anything else remember you are nothing you are only something when you're wearing hoodri... See more

Company replied

Rated 3 out of 5 stars

I have always liked hoodrich as a brand, which is why I have ordered clothes and accessories several times and I can say that for 80% of the products the quality was satisfactory, not the best but goo... See more

Company replied

Rated 5 out of 5 stars

Wow what can I say hoodrich is the best I will only wear hoodrich clothing I will never get rid of my hoodrich clothing hoodrich t-shirts just awesome hoodrich hoodies awesome hoodrich coats and jacke... See more

Company replied


Company details

  1. Clothing Store

Written by the company

The Official Hoodrich Lifestyle store. Contemporary streetwear. Shop the latest Hoodrich Lifestyle menswear collection. Shipping worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

736 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

For the money spent on these items

For the money spent on these items. Absolutely destroyed in one wash! Never in my life have I had such poor quality clothing that the print peels off and the material… wow! I have washed clothes that were absolutely covered in mud and came out without one stain! These three items I have purchased for my child, I would not recommend to anyone who appreciates quality for the price! Absolutely disgraceful quality and unacceptable for the price point!

28 July 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review, we are sorry to hear of this problem with your items!

We do recommend washing our items at 30 degrees, and then hanging to dry, which will help to protect the lettering on the garments.

Please email to our Customer Services Team on help@hoodrichuk.com with your order number, where you can be assisted further.

With best wishes
Customer Services

Rated 1 out of 5 stars

$120 Hoodrich track pant is pilling

I spent $120 for a Hoodrich tracpant for my son and noticed the inside cotton/fabric material was pilling and small ball of fluff were everywhere in the house. I had to throw it because it was not usable and definitely no going into my washing. I wish I can give zero star. We will stay out of this brand from now.

21 July 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review. We are sorry to hear of this problem with your son's trackpants!

We advise to turn the items inside out and wash them once or twice in a dark wash with similar products to eliminate the majority of the lint, this should work and after a couple of washes this should be better.

We hope this helps.

With best wishes
Customer Services

Rated 5 out of 5 stars

Hoodrich 5 stars

Hoodrich 5 stars, I recently ordered from hoodrich... I almost didn't think that I would get my orders (was I wrong) 🥴😂😂😂... It's all good though because I finally got what I ordered (in the wrong size) but turns out that the sizes that I ended with fit 🤯🥹. Hoodrich you have a forever customer in me, thank you.

19 July 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your great review!

Best wishes
Customer Services

Rated 1 out of 5 stars

No parcel ,no refund ,no replacement

I was out when the delivery man came from Royal Mail, he took picture of the parcel in their hand, in front of the door , not on even on the doorstep . The parcel was no where to be seen when I got home . I have contacted you twice now and have no update , this was a birthday present for my daughter . I explained this to your customer service team and still no update on getting a refund or another tracksuit sent out . Totally ruined my daughter’s birthday present . And I feel no confidence that you are sorting anything out . Order number hr319932 if you can help in anyway please 🙏

8 July 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review.

We are sorry to hear of this problem with your Royal Mail delivery, this is unusual to hear, and it is being investigated with Royal Mail!

We have requested for your refund to be processed for you, and you will receive confirmation of this shortly.

We are sorry for any inconvenience caused.

With best wishes
Customer Services

Rated 1 out of 5 stars

WARNING do not purchase and support…

WARNING do not purchase and support this company. I purchased a tracksuit from these cowboys that was too small. Filed a return, printed the documents and organised the courier. Pretty straightforward and standard. But when courier company tried to deliver the returned box, Hoodrich refused to accept the box. They denied refusal but courier company sent me photographic proof of refusal over and over. €182 down the drain. This company needs to be investigated and prosecuted for its shady trading.

Regarding your response below it’s all absolute lies and deflection. I did not provide you with any tracking info…. The warehouse was not closed on any of the 4 attempts made by the courier. You outright refused to accept so as not to refund my purchase.

26 March 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review.

We are sorry for the difficulty you have had with your chosen courier, to return your parcel. We can see from the tracking you have provided to us that the parcel was attempted to be delivered when our Fulfilment Centre was closed for the evening. If you contact your delivery company, they will be able to advise you further on your parcel status, and you may be able to arrange a re-delivery during the day.

We hope this helps.

With best wishes,
Customer Services


Edit 27/05/25 - Thank you for your reply. The tracking that you provided to us from Parcel2go.com on 21 March showed that your parcel had not been delivered, and had been scanned back in the couriers warehouse on the dates 19th, 20th and 21st March. If you contact your courier, they should be able to advise you on the location of your parcel.

We hope this helps.

With best wishes
Customer Services

Rated 4 out of 5 stars

I ordered a tracksuit from Hoodrich

I ordered a tracksuit from Hoodrich, I haven’t received the item, I’ve emailed them multiple times and haven’t been contacted back about a further steps, and my parcel still haven’t showed up , / yes I have been emailing the right email, HR314757
-as a response to hoodrich , they’ve responded to my query and resolved it. I’ve ordered another tracksuit, and it has arrived.. great quality, it was nice shopping with u guys , will deffo shop again,hoping there will be no further issues going forward. Thanks

9 May 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Hi Catherine, we are so sorry you have not received your order. Please could you edit this post with your order number and we will look into this now for you. Are you emailing the correct Customer Service - our email is help@hoodrichuk.com
thanks.

Edit - We're pleased to confirm that your refund has now been processed for your missing parcel, we are sorry for any inconvenience caused.

With best wishes
Customer Services

Rated 2 out of 5 stars

i thought it was a rich hood because…

i thought it was a rich hood because hood-RICH you get me but no i went to the rich hood asking for money but they werent very happy and i felt like bonnie blue for the next hour i can never go back on that now

(it rhymes with grug)

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Very bad quality

Very bad quality, I brought a pair of hoodrich track pants not to long ago and the sowing is ready falling off.. I would like a full refund😡

26 April 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review, we are sorry to hear that you have a problem with your track pants!

Please do email us on help@hoodrichuk.com with your order number so that we can advise you further.

With best wishes,
Customer Services

Rated 5 out of 5 stars

I love Hoodrich so much

I love Hoodrich so much. I order frequently from JD sport uk(I'm from Malta). I love the material and I start ordering for me as well. Till now I'm always happy with the purchase and delivery too.

3 April 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thanks so much for your review! You can shop with us directly, on www.hoodrichuk.com and then change the country selector to Malta. We do ship there. We have a full extensive range that JD Sports will not carry, including limited edition web exclusives. Best, The Hoodrich Customer Service

Rated 2 out of 5 stars

The excessive lint on the inside of…

The excessive lint on the inside of hoodie and joggers is unbelievable ruins anything that is worn underneath

16 April 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review. We are sorry to hear of this problem with your hoodie and joggers!

We advise to turn the items inside out and wash them once or twice in a dark wash with similar products to eliminate the majority of the lint, this should work and after a couple of washes this should be better.

We hope this helps!

With best wishes
Customer Services

Rated 1 out of 5 stars

I recently placed an order online for…

I recently placed an order online for three items, I had my order delivered and there is an item missing from my order. I contacted them but they have not replied! I'm really not happy about this awful company and their customer service! They are saying that I have not corresponded yet I have sent them 3 emails without a reply

3 March 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review.

We are sorry for any problems with your order, as we say we cannot see any messages from you unfortunately, please re-send your messages along with your order number to help@hoodrichuk.com so that we can assist you further!

With best wishes
Customer Services

Rated 3 out of 5 stars

Do not WASH

Do not wash Do Not
At first very comfortable only buy if its on discount

3 March 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review.

We are glad to hear that your clothes are comfortable!

Our washing guidelines are shown on each garment, but generally we advise to wash items on no more than 30 degrees, not to spin on high or tumble dry, but line or hang dry instead.

We hope this helps!

With best wishes
Customer Services

Rated 1 out of 5 stars

And so after 1 month of having a hoodie…

And so after 1 month of having a hoodie front title “HOODRICH” peeled off .Really dissapointed in quality and for the price this shouldn’t happen.

7 March 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review, we are sorry to hear you are disappointed with your hoodie, with the lettering peeling. We do always advise to wash hoodies on no more than 30 degrees, not to spin on high, and do not tumble dry, but line or hang dry instead, to preserve the lettering.

If you have purchased your hoodie from hoodrichuk.com, please do email to Customer Services on help@hoodrichuk.com with your order number for further advice.

With best wishes
Customer Services

Rated 5 out of 5 stars

Fast delivery

Fast delivery, clothes look great. Very good quality

22 February 2025
HOODRICH logo

Reply from HOODRICH

Thank you for your review!

Best wishes
Customer Services

Rated 1 out of 5 stars

Very bad quality cloths I buy hood for…

Very bad quality cloths I buy hood for £70 pounds 💷 but when I washed it lints a lot on the hood very bad quality plz not buy hoodrich worthless brand

20 February 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review. We are sorry to hear of this problem!

We advise to turn the product inside out and wash once or twice in a dark wash with similar products to eliminate the majority of the lint, this should work and after a couple of washes this should be better.

We hope this helps!

With best wishes
Customer Services

Rated 1 out of 5 stars

Worthless company

Worthless company! Can’t even handle a return properly! Never buying anything from them ever again!

17 February 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review. We can see that we have advised you on the process for returning your items, and once these are received we will have your refund processed!

We hope this helps.

With best wishes
Customer Services

Rated 1 out of 5 stars

A bus was outside New City college to…

A bus was outside New City college to give away some goods. Few people in front of me trying to make up their mind. Unfortunately only one person was giving them away. Took some time. Just before me they said they had to move to the next place. In the mean time some boys were behind me and were given some clothes, apparently for their mother!!! 🤨 Very bad publicity for you unfortunately. It’s a shame the staff were slow and had favourites!

13 February 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Thank you for your review, we are sorry for any disappointment that was experienced at this event. Your feedback is important to us, giving us the opportunity for improvement in the future! Please know that we are continually working to improve our services.

With best wishes
Customer Services

Rated 1 out of 5 stars

£130 for a tracksuit washed twice at 30…

£130 for a tracksuit washed twice at 30 degrees, hung out to dry and 2 letters peeling off the top. Not what I expected for the money. Followed the washing instructions. Wouldn't advice to buy this product unless you want to waste your money. Worn twice now reads H o rich. Disappointed is an understatement. Edit i contacted Hoodrich as suggested. And they were unable to help with this product because I purchased from JD sports. So my comment stands the manufacturer cannot help via their resellers. Avoid at all costs unless you got money to waste on cheep quality clothing that lasts for 1 wash when following instructions.

6 February 2025
Unprompted review
HOODRICH logo

Reply from HOODRICH

Hi Sean, this is highly unusual and we cannot understand how this has happened when you have followed the instructions so clearly. Did you buy directly from our website? Please contact us at help@hoodrichuk.com for a full refund if this is a web order, and replacement tracksuit of your choice, should you wish.
Hoodrich Head Office

EDIT: Hi Sean, yes you would have to take this back to JD Sports as the purchase was from them, and not us directly. We do carry a full stock online with exclusive lines and items not available in JD, so if you ever had an issue with an order from us you could always come back to us for help. In this instance however, JD should pass you back a refund for this issue.

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