Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Speedy efficient service both on phone…
Speedy efficient service both on phone and with engineer visits
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review Stephen. We're pleased to hear that everything ran smoothly from your initial call through to the completion of the repair!
Amy
Here To Help Team
I never thought I would use this…
I never thought I would use this service. I was very impressed by all of the care workers. They were all very helpful and efficient. We could not have survived without them.
8 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We are delighted to hear that you were impressed with the service you received and found our team to be helpful and efficient throughout.
Alice
Here To Help Team
Service was professional courteous and…
Service was professional courteous and efficient. Visit was punctual with excellent outcome.
7 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are so glad to hear that you found our service professional and efficient. It's especially great to know that the visit was punctual and resulted in such a positive outcome.
Alice
Here To Help Team
Cistern problem fixed!
Cistern problem fixed!
Prompt arrival on the arranged day, efficient engineer, clear explanation of the issue (with the cistern) and how it was remedied. Very helpful overall - thank you!
18 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We are delighted to hear that your cistern issue was resolved promptly and that our engineer arrived as arranged, worked efficiently, and clearly explained both the cause of the problem and how it was fixed.
Alice
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing a 5 star review.
Alice
Here To Help Team
The company sent someone to fix the…
The company sent someone to fix the problem within a few hours and it was a Sunday. Great service and I recommend it to all. Thank you 😊
26 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We are delighted to hear that we were able to arrange for an engineer to attend within just a few hours, and that you were pleased with the service provided.
Alice
Here To Help Team
Reply from HomeServe UK
We're so glad to know you were happy with your experience James.
Should you need us again, we'll be more than happy to help!
Alice
Here To Help Team
They were very nice chaps made no mess…
They were very nice chaps made no mess the service was very good .prompt service
16 July 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
The gentleman was very friendly and…
The gentleman was very friendly and very competent he was very good and made sure every thing was working properly before leaving thank you. 28th
28 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you found our engineer friendly and professional. It's great to know they took the time to ensure everything was working properly before leaving and provided the level of service we aim to deliver.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave this positive feedback.
We're delighted to hear that you found our team prompt and knowledgeable. Providing great service and helpful support is always our aim, so it's wonderful to know we met your expectations.
Alice
Here To Help Team
Reply from HomeServe UK
It's brilliant to hear we could provide a quick repair!
Thanks for taking the time to share your feedback.
Alice
Here To Help Team
Reply from HomeServe UK
We're very proud of our engineers, so it's wonderful to hear you were happy with their service!
Thanks for sharing your review.
Alice
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing a 5 star review.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer was friendly, polite and helpful throughout your visit.
Providing a professional service and making sure our customers feel supported is really important to us, so it's great to know your experience reflected this.
Alice
Here To Help Team
Problem solved
The technician was knowledgable, a good diagnostician and proceeded to correct the problem swiftly. Spotted another problem I wasn't aware of and rectified it as well
8 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We're delighted to hear that our engineer was able to quickly identify and resolve the issue for you.
Alice
Here To Help Team
Unfortunately the first engineer caused…
Unfortunately the first engineer caused a leak to appear behind the pedestal. This made the wooden floor swell and stain in an area round the pedestal.
Second engineer came out and fixed the problem but the flooring has been damaged slightly.
23 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience.
We're sorry to hear that a leak appeared following the initial visit and that this resulted in damage to your flooring. Whilst we're pleased that our second engineer was able to resolve the issue, we are very sorry to hear about the damage to your flooring and can reassure you that we will be investigating this matter further. A member of our Customer Relations team will be in touch to discuss your concerns and review the details of the case.
Alice
Here To Help Team
I found Homeserve uk care about customer
I found Homeserve uk understand my situation and appointment given earliest possible. Only negative is I had 3 visits already, problem still exist. today 30.07 is hopefully last appointment and problem will be fixed permanently. I had to wait 8am till 6pm.🤞
13 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We're pleased to hear that you felt supported by HomeServe and that we were able to arrange an appointment as soon as possible to help with the issue. We appreciate your patience while we continue working to resolve the problem, and we understand how frustrating it can be when multiple visits are needed.
Alice
Here To Help Team
person who visited first time done no…
person who visited first time done no work 5 minutes and gone
second visitor was good he done good job
thank you
8 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're sorry to hear that your initial visit didn't meet your expectations. From the notes on your claim, I can see that the first engineer identified that a further visit was needed to carry out resealing work and arranged a follow-on appointment.
The second engineer then attended carried out the resealing and ensured everything was left clean and tidy afterwards. We're pleased to hear that you were happy with the completed repair and the service provided during the follow-up visit.
If you do require any further support, please feel free to email us on heretohelpteam@homeserve.co.uk and we will be happy to help!
Amy
Here To Help Team
Excellent service
I had a very positive experience with home serve.
The communication with customer services was very efficient.
The engineer, Jamie was excellent, he thoroughly explained everything he did and his work was outstanding.
I would definitely recommend.
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback Amy.
We're so glad to hear that you had such a positive experience and that our customer service team provided efficient communication throughout.
It's especially great to know that the engineer took the time to explain everything clearly and delivered outstanding service. We believe keeping our customers informed is an important part of the service we provide.
Alice
Here To Help Team
Good service.
10 July 2026
Reply from HomeServe UK
Thank you for your kind feedback. We're pleased to hear that your experience with HomeServe was a positive one!
Amy
Here To Help Team
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