There is nothing exciting or glamorous a about a blocked drain being cleared, but can it be classed as a five star experience - absolutely! We had a fairly long wait for an appointment but when he... See more
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Review summary
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Contacted Homeserve over a weekend about a leaking tap. Booked an appointment for the Monday. Engineer arrived after calling ahead. Tap was unable to be fixed so he fitted a new one instead. The new t... See more
Company replied
If we could give more stars we would! Our technician informed us oh his arrival time and was here promptly on time. He explained what he was doing at every stey and was extremely thorough and informat... See more
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The intial visit to assess the problem was prompt and efficient. Within a week the repair team arrived, they quickly established where the fault was. In intense heat they dug through clay and flint... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
187K reviews
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Reply from HomeServe UK
Thank you for your review. We're pleased to hear the engineer was able to deal with the leak quickly and efficiently, giving you peace of mind.
Alice
Here To Help Team
Reply from HomeServe UK
Welcome to HomeServe!
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're pleased to hear that you found our service reliable, that your engineer arrived on time, and that the problem was fixed quickly.
Alice
Here To Help Team
Reply from HomeServe UK
You're very welcome, we're so glad to know we could help Mrs Anstey.
Thanks for rating us 5 stars.
Alice
Here To Help Team
Plumber came on time and did the work…
Plumber came on time and did the work promptly and efficiently,
Cannot really ask for more than that.
22 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're pleased to hear that our engineer arrived on time and completed the work promptly and efficiently. We know how important it is to have issues resolved quickly and professionally, so it's great to know we delivered the service you expected.
Alice
Here To Help Team
First rate professional who diagnosed…
First rate professional who diagnosed and resolved plumbing problems efficiently and swiftly.
2 August 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're delighted to hear that our engineer was able to diagnose and resolve your plumbing issue swiftly and efficiently.
Providing a professional service and getting problems sorted as quickly as possible is what we strive for, so it's great to know we met your expectations.
Alice
Here To Help Team
Friendly and professional service…
Friendly and professional service throughout. The engineer quickly diagnosed the problem with the overflow pipe and resolved the same day. Since the repair, I've had no more leaks encountered. Thanks you, Homeserve- Your'e been fantastic. Highly recommend!
2 August 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received friendly and professional service throughout your experience with us.
It's great to know that our engineer was able to resolve the issue on the same day.
Alice
Here To Help Team
Replacement waste pipe made easy by Homeserve
Mick (Baljar Singh) from Homeserve came over to fix a water leak astonishingly quickly and resolved the issue but had to move the sink and pedestal in order to access the blocked waste pipe. He did this with the utmost care ensuring nothing broke and the nice touch to add a chrome plug with chain to match the existing fittings for my Victorian sink was a lovely touch. All this undertaken with politeness and attention to detail. Thank you Mick, thank you Homeserve
5 August 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share such detailed feedback. We're delighted to hear that the repair was completed successfully and that Mick provided such attentive service throughout the visit. It's wonderful to know that he took great care while carrying out the work and paid close attention to the finer details.
We appreciate you sharing this!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're delighted to hear that your experience was smooth and straightforward from beginning to end. We really appreciate your feedback!
Amy
Here To Help Team
Water leak
You came out on Friday but had same problem. Came back Saturday & was told we needed new hot water cylinder. Called an independent plumber and all we needed was a new ballcock,,had no problem since.
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're sorry to read that the outcome of your claim did not meet your expectations. We appreciate you outlining the steps you took to resolve the issue and the concerns you've raised regarding the information you received during your visit.
I am glad to know that the issue is now ultimately resolved.
If you have not already done so, please email your details, along with any supporting documentation of your independent repair, to heretohelpteam@homeserve.co.uk so that we can send this to the relevant team to review this matter in full.
Amy
Here To Help Team
Plumber arrived on time
Plumber arrived on time, explained eveything, excellent customer service
23 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're delighted to hear that the visit went smoothly and that you found the communication throughout the appointment clear and helpful!
Amy
Here To Help Team
Because it only cost me £1 a month and…
Because it only cost me £1 a month and if I have a problem it will only cost me £30 call out.
14 July 2026
Reply from HomeServe UK
Thank you for your review, Nigel. We're delighted to hear that you feel your cover offers great value and provides reassurance should you ever need our assistance!
Amy
Here To Help Team
Severe fire hazard left in my home by HomeServe engineers – Unsafe "quick fixes"
I am writing this review to warn others about extremely dangerous, substandard work carried out under my HomeServe policy.
After reporting a burning smell and lost lighting power, a HomeServe engineer visited on 3rd August and simply replaced a fuse wire, missing the fact that a socket was burning. By the next day, the downstairs lighting circuit had severely charred and burned the entire fuse holder inside my consumer unit.
A second engineer visited on 5th August, admitted the first engineer misdiagnosed the issue, but then executed an completely unsafe shortcut: rather than replacing the heat-damaged parts, he merged both my upstairs and downstairs lighting circuits onto a single fuse carrier and left the charred, melted fuse socket sitting inside my consumer unit.
Leaving heat-damaged components inside an active electrical board and combining circuits as a shortcut to bypass destroyed parts is a major fire hazard and fails basic UK safety standards (BS 7671).
I have lodged an urgent formal complaint demanding a senior engineer visit, replacement of all burned components, and full circuit safety testing. I expected professional service and basic electrical safety, not dangerous workarounds that leave my home at risk.
5 August 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We appreciate you providing such detailed information about the events surrounding your claim and the concerns you have raised regarding the work carried out at your property.
Safety is extremely important to us, and we take any concerns relating to electrical work and the safety of our customers' homes very seriously. I am sorry to hear that you have not been happy with the service you have received.
We welcome the opportunity to look into this in more detail, including the concerns you have highlighted about the diagnosis, repairs and subsequent work undertaken. As you have noted you have made a complaint with us, this will be thoroughly reviewed with our Customer Relations Team.
We would welcome the opportunity to discuss any concerns with you, please email your details to heretohelpteam@homeserve.co.uk and our team will be more than happy to assist.
Thank you for bringing this to our attention. We value all customer feedback, as it helps us maintain the high standards we aim to deliver and ensure that any concerns raised receive the appropriate level of review.
Amy
Here To Help Team
Great service came same day to fix my…
Great service came same day to fix my toilet cistern. Really friendly, polite very good at explaining what was wrong. Did great job very clean. Did not take long. Would recommend company to anyone.
23 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback Doreine. We're pleased that the matter was resolved so quickly and that you were happy with the standard of service provided. It's wonderful to hear that the engineer took the time to explain everything clearly and carried out the work with care!
We appreciate you sharing this!
Amy
Here To Help Team
The engineer was very professional The…
The engineer was very professional The service was on time.
28 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave us a review. We're delighted to hear that the visit went smoothly and that you were pleased with the standard of service provided!
Amy
Here To Help Team
Been with you a few years and over that…
Been with you a few years and over that time when i have had to call you out it had been dealt with very efficiently… and responded in a few days of reporting it…so overall very pleased…
15 July 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that you've been with HomeServe for several years and that we've been there for you when you've needed us. It's great to know that you've consistently found our service reliable and that issues have been resolved efficiently. We really appreciate your continued trust and support.
Amy
Here To Help Team
The engineer went over and beyond to…
The engineer went over and beyond to help us with our problem. He did a great job and we are really happy with the service. Thank you
24 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback Claire. We're pleased to hear that the engineer's dedication and commitment made such a positive difference. It's great to know that the outcome met your expectations and that you were happy with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your 5-star review. We're pleased to hear that the visit went so well and that the engineer's approach reflected the high standards we aim to provide!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We appreciate that you're still getting to know our service and we're pleased you've chosen HomeServe. We look forward to supporting you whenever you need us!
Amy
Here To Help Team
Professional team
It was thought that it was a two job and Kieran and I think it was Alan arrived quite early and proceed to check again for the leak and on getting a second opinion it was thought possible not to remove the bath and the second engineer could reach the a broken pipe which he did and they stayed for a few hours constantly checking there was no leak. Their professionalism and can do attitude made my day ,
28 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We're delighted to hear that our engineers took the time to fully investigate the issue and find a solution that avoided unnecessary disruption. It's wonderful to know their dedication and positive approach made such a difference!
Amy
Here To Help Team
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