Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Disappointing
Booked an appointment 2 weeks in advance, clearly stating that the issue was a broken stop tap and that the water company said that I am liable for replacing it. When the HomeServe engineer visited he told that HomeServe do not replace stop taps! The company wasted my time and his. The second star is because I got a refund after I spoke to the company.
4 July 2026
Reply from HomeServe UK
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. From taking a further look into this, I can see that our engineer attended and checked the stop tap and the stop tap was identified as the responsibility of the water provider.
We appreciate that this differed from the understanding you had before the appointment and recognise your frustration. We're pleased that our team was able to arrange a refund following your contact with us.
Alice
Here To Help Team
Reply from HomeServe UK
We're glad to hear that our engineer arrived, got straight to work and completed the job on the same day. Providing an efficient and professional service is always our goal, so it's great to know we delivered a positive experience for you.
Alice
Here To Help Team
Installation of replacement electric…
Installation of replacement electric shower..
Shower replaced with a downgraded version
The workmen did a lazy job they could not be bothered to change the shower brackets to the ones that came with the new shower and they just screwed on the new shower head to the old shower pipe yet they were lecturing my son about not swapping shower heads as it changes the shower pressure etc instead of doing a complete and tidy job
15 July 2026
Reply from HomeServe UK
Hi Edith. Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the replacement shower and the standard of the installation carried out.
I can see that you've raised concerns about the equipment fitted and the overall finish of the work. To ensure these concerns are fully reviewed, I have logged a complaint for you and this will be assessed by our Customer Relations Team. They will investigate the issues you've raised and be in touch regarding the outcome.
Thank you for bringing this matter to our attention and for giving us the opportunity to review your concerns. In the meantime, if you would like any further support, please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
Reply from HomeServe UK
We're happy to hear that you found the service efficient from your initial call through to the completion of the repair. We know how important it is to provide a smooth and straightforward experience, and it's great to know our team delivered this for you.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that you were happy with the service you received!
Amy
Here To Help Team
Fast Efficient and reliable
Fast Efficient and reliable. Excellent job completed by a professional engineer.
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're glad to hear that you found our service fast, efficient and reliable. It's especially great to know that our engineer provided a professional service and completed the job to a high standard.
Alice
Here To Help Team
Stress free appointment
It was easy to make the appointment and we did not have to wait long for an appointment. On the day itself the engineer called early and the job was finished early in the morning. The engineer found the fault very quickly and dealt with it efficiently.
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're pleased to hear that arranging your appointment was straightforward and that you were seen promptly. It's great to know our engineer kept you informed with an early call, arrived as expected, and was able to quickly identify and efficiently resolve the fault.
Alice
Here To Help Team
Rang Severn Trent Water as monthly bill…
Rang Severn Trent Water as monthly bill doubled. Sent out Homeserve the next day and pleased with the very quick response and friendly workman who sorted out my leaking toilet.
17 July 2026
Reply from HomeServe UK
Thank you for your lovely review, Pat. We're delighted to hear that assistance was arranged quickly and that the issue was identified and resolved without delay. It's great to know that our engineer provided a positive experience during the visit and was able to get everything back in working order for you!
Amy
Here To Help Team
work was professionally executed
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We are delighted to hear that the work was carried out professionally and that you were pleased with the service provided.
Alice
Here To Help Team
Easy to book appointment
Easy to book appointment. Plumber turned up on time. Repair fixed quickly no.problems since. Very pleased
21 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We are delighted to hear that arranging your appointment was straightforward and that our engineer arrived on time as planned.
Alice
Here To Help Team
Cannot fault service
Always had good service from Home Serve, when
they did slip up on one occasion, was immediately
put right.
6 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback. We're delighted to hear that you've consistently had positive experiences with HomeServe. While we're sorry that things didn't go quite to plan on one occasion, it's great to know that the matter was addressed quickly and that we were able to put things right for you. Thank you for your continued trust and support.
If we can offer any further support, please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
Fantastic
Fantastic Service So Helpful And Having Health Problems It’s Great To Know You Have Someone To Help So Grateful
18 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that you received such a positive experience and that our team was able to provide the support you needed!
We really appreciate you taking the time to share this!
Amy
Here To Help Team
A great job - thank you so much
The guy turned up on time and did a thorough job of clearing the blocked drain. Most polite and explained the problem, very respectful of my property. Thank you Homeserve- 2nd time I’ve used your services and highly recommend you 5*
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our engineer arrived as expected, took the time to explain the cause of the blockage and carried out the work with care and professionalism. It's especially pleasing to know that you felt your property was treated with respect throughout the visit!
We're also grateful for your continued trust in HomeServe. Knowing that you've chosen to use our services again and would recommend us to others is wonderful to hear!
Amy
Here To Help Team
Water Leak found to be outside my…
Water Leak found to be outside my property, crew came made 40cm hole from my boarder into my property and reported the leak outside my boundary towards the meter.
Filled hole but had damaged my phone line when digging hole.
Outreach came dug up same hole repaired phone line.
SW Water came dug new hole between meter and previous dug hole repaired leak.
Inveiw of this my £30 excess paid to you should be refunded ASAP, as the leak reported by the first Water engineer reporting it was on my property was incorrect
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are pleased to hear that our engineer attended promptly and investigated the reported leak.
We are sorry to learn that the issue was ultimately found to be outside your property boundary and that you experienced further disruption following the excavation work. We appreciate how frustrating this situation must have been. We have raised this request with our claims team for further investigation.
Alice
Here To Help Team
Visit was prompt,kept informed of…
Visit was prompt,kept informed of arrival,pleasant person,informative about my problem,job completed well, no problem since the visit.
18 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback. We're delighted to hear that everything went smoothly, from keeping you updated ahead of the visit to successfully resolving the issue. It's great to know that our engineer took the time to explain the work carried out and that the repair has continued to perform well since the visit!
Amy
Here To Help Team
Excelent service
I made a call regarding a leak linking my dishwasher and was advised that it would be correctd a.s.a.p. However, following my comment that I could not turn off the water my request was automatically upgraded to urgent with a plumber arriving at approx 8.30 in the evening. Excellent service. Kieran was very friendly and professional.
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience.
We are delighted to hear that your claim was handled quickly and that, once we understood the urgency of the situation, an engineer was arranged to attend as soon as possible.
Alice
Here To Help Team
It helped but did not cover my problem
Your man was kind and very helpful. He came 5 hours after I reported my problem. Had it been a substantial leak it would have been a disaster.
15 July 2026
Reply from HomeServe UK
Thank you for your feedback. We're delighted to hear that our engineer provided such a positive experience during the visit and that you were happy with the service received.
We also appreciate your comments regarding the response time. While we're pleased the issue was attended to, we understand your concerns about the wait, where an issue worsens you can always call our team on 0330 0247 999 for support they are available 24/7
Thank you again for taking the time to share your experience with us.
Amy
Here To Help Team
Very easy to explain what or issue was…
Very easy to explain what or issue was and an engineer was booked for a visit. He came as arranged and fixed the problem (broken flush) very quickly and efficiently. He was very polite and professional.
Would I continue to use HomeServe? Yes indeed!
14 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We are so glad to hear that you found your overall experience so easy!
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're delighted that we could arrange assistance without delay and provide the support you needed. Thank you for choosing HomeServe!
Amy
Here To Help Team
Speedy efficient service both on phone…
Speedy efficient service both on phone and with engineer visits
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review Stephen. We're pleased to hear that everything ran smoothly from your initial call through to the completion of the repair!
Amy
Here To Help Team
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