Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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The man who came to do the job was very…
The man who came to do the job was very prompt and polite he did the job and explained why and what he was doing he left not messaging behind him the only down side with home serve is when you phone up to report your problem you end up talking to a bloody machine and at my age (78) I want to talk to somebody every company today thinks everyone knows how to use computers and a lot of old people just want to hear a real person on the end of the phone apart from that you get 10 out 10 from me time
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such detailed feedback. We're delighted to hear that our engineer provided a professional service, kept you informed throughout the visit and ensured everything was completed to a high standard.
We also appreciate your comments about contacting us by phone. While our automated system is there for people who wish to claim in this way, our claims team are open 24/7 on 0330 0247 999 to speak with directly.
You can state 'speak to agent' to the automated service, or simply hold the line and one of our team will be happy to help
We truly appreciate your feedback and your support.
Amy
Here To Help Team
They put our mind at rest that there…
They put our mind at rest that there was no problem.
23 July 2026
Reply from HomeServe UK
It's fantastic to hear that our service provides you with peace of mind. This is just what we aim for!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Very impressed by the complete service
Very impressed by the complete service. From our call to say our door lock was broken we had the same day service. The gentleman that came was polite and very knowledgeable. It seemed a tricky mend on an old door but he mended it completely and we can now lock our door with ease.
11 July 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that you received such a positive experience from the moment you contacted us. It's fantastic to know that we were able to arrange assistance quickly and that the repair was completed successfully!
Amy
Here To Help Team
Superb Excellent Service
As always booking was easy. Electrician arrived promptly solved
the issues. He was so polite and quick. Tidied up his mess afterwards.
Very happy with Homeserve!!
Thank you.(ps not sure of date as don't have calender with me)
9 July 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that arranging your appointment was straightforward and that our electrician was able to resolve the issue during the visit. It's especially lovely to know that they took pride in their work and left everything neat and tidy afterwards!
Amy
Here To Help Team
We have used your services before
We have used your services before, hence our renewal with you.
This time it was a leak in our toilet and it was attended quickly and repaired by Kieran.
We are extremely satisfied.
23 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback John. We're delighted to hear that you chose to renew with us based on your previous experiences and that we were able to help once again when you needed us. It's great to know that your repair was attended to promptly and that Kieran provided the high standard of service we aim to deliver. Thank you for your continued trust in HomeServe.
Amy
Here To Help Team
What was a simple job...
What was a simple job, so I thought turned into a more detailed job. The click clack plug had broken, the fitting at the bottom had given way. The Homeserve engineer had to source a new total fittings.
He was courteous at all times and explained what was happening.
30 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're delighted to hear that our engineer was able to identify the full extent of the issue and carry out the work needed to get everything resolved. It's great to know that they kept you informed throughout the visit and provided such a professional service. We really appreciate your feedback.
Amy
Here To Help Team
Friendly knowledgeable guy
25 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're pleased to hear that our engineer provided the support you needed and delivered a professional service throughout the visit. Your feedback is greatly appreciated!
Amy
Here To Help Team
Always a reliable service
Always a reliable service. Annual reminders are helpful.
Reassured that the service is carried out by trusted, experienced professionals.
11 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback, Diane. We're delighted to hear that you've continued to have positive experiences with our service over the years. It's great to know that you feel confident in the expertise of the professionals who attend your home. We really appreciate you taking the time to share your comments!
Amy
Here To Help Team
Very helpful I could understand…
Very helpful I could understand everything he was doing to help, very pleased, thank you
29 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback. We're delighted to hear that our engineer took the time to keep you informed throughout the visit and made everything clear and easy to follow!
Amy
Here To Help Team
One happy customer!
From the moment I contacted HomeServe I felt confident that my problem would be resolved. I was kept informed of developments, and given a timescale that was achieved.
The engineer, Jay from Birmingham, was a credit to your company, He was personable, efficient and even tidied up and vacuumed before he left. I felt he was not going to rush, despite it being his last appointment and determined to sort out the issue, which he did! Overall, I was delighted by the service given by HomeServe. Thank you.
20 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that you felt supported throughout the process and that we kept you updated every step of the way. It's especially lovely to hear such kind comments about Jay. We’re proud of the commitment our engineers show to delivering excellent service, and it’s great to know he took the time to ensure everything was resolved while leaving things just as he found them!
Amy
Here To Help Team
Pleased with end result but it took 18 days to fix
Pleased with end result but it took from 6/7/26 until 24/7/26 to resolve the serious low water pressure , my next appointment was due 14/7/26 ,rang on the 13th to rearrange for 24//7 , I explained I was a vulnerable 87years of age and disabled and was
was unable to shower or wash my hair , due to the water pressure affecting the shower, it was all very distressing
6 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience, Phyllis. While we're pleased to hear that the water pressure issue was ultimately resolved, we're sorry to learn that it took longer than expected to reach that outcome. We appreciate the impact that ongoing problems with essential household facilities can have, particularly when they affect day-to-day
I can see that a complaint was raised regarding this matter and that it has since been reviewed by our Customer Relations Team. A resolution letter was issued on 27 July 2026, and this should be with you shortly. We hope this provides further information about the outcome of our investigation and addresses the concerns you raised.
Thank you for bringing this matter to our attention and for your patience while it was being looked into. If you have any questions once you have received the letter, or if there is anything further you would like to discuss, please email us at heretohelpteam@homeserve.co.uk and a member of the team will be happy to assist.
Amy
Here To Help Team
The technician called to say she was on…
The technician called to say she was on her way. She arrived and was able to see almost immediately what the issue was. She initially said that one of the two batteries I have would need to be replaced as the connecting cable had been damaged. Given the cost of batteries, I queried this and after a while, and switching of some cables connecting the main and slave batteries, the problem was resolved satisfactorily. It always pays to question and look for alternative solutions to a problem.
29 July 2026
Reply from HomeServe UK
Thank you for sharing your experience, Gail. We're pleased to hear that our engineer took the time to assess the situation carefully and work through the available options to reach a successful resolution. We really appreciate your feedback!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your review. It's wonderful to hear that your repair was completed to a high standard and that our engineer provided such a positive experience!
Amy
Here To Help Team
Great plumber, great service
Great plumber, came and replaced my two broken bathroom taps and shower with no issue.
15 July 2026
Reply from HomeServe UK
Thanks for sharing your experience with us. We're pleased to hear that everything was taken care of professionally and that the work was completed to your satisfaction.
Amy
Here To Help Team
Your plumber was very efgicient and got…
Your plumber was very efgicient and got the job done in quick time
27 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. It’s great to know that our engineer was able to get everything sorted during the visit and provide the high standard of service we aim to deliver.
Amy
Here To Help Team
Easy to book in and lots of times…
Easy to book in and lots of times available
Engineer check on time and repaired my toilet
20 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback. We're delighted to hear that arranging your appointment was straightforward and that the issue was resolved quickly during the visit. It's great to know everything went smoothly from start to finish!
Amy
Here To Help Team
The engineer was very helpful,,polite…
The engineer was very helpful,,polite and friendly. He explained the problem and the remedy .
14 July 2026
Reply from HomeServe UK
Thank you for your lovely comments. We’re pleased to hear that you felt well supported during the visit and that everything was explained clearly. Providing professional and approachable service is something we take great pride in!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to share your feedback. It's great to know that our team was able to assist you in a professional and approachable manner
Amy
Here To Help Team
prompt and effective service
prompt and effective service. Easy to contact and in person.
15 July 2026
Reply from HomeServe UK
Thank you for your review. We’re delighted to hear that arranging support was straightforward and that the issue was resolved quickly. Providing a smooth and reliable service is what we strive for, so it's great to know we delivered for you!
Amy
Here To Help Team
A most pleasant engineer
A most pleasant engineer. Called ahead of time, was on time, excellent service
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're delighted to hear that everything went smoothly from start to finish. It's great to know our engineer kept you updated, arrived as expected, and provided such a positive experience!
Amy
Here To Help Team
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