There is nothing exciting or glamorous a about a blocked drain being cleared, but can it be classed as a five star experience - absolutely! We had a fairly long wait for an appointment but when he... See more
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Review summary
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Reviews shaping this summary
Contacted Homeserve over a weekend about a leaking tap. Booked an appointment for the Monday. Engineer arrived after calling ahead. Tap was unable to be fixed so he fitted a new one instead. The new t... See more
Company replied
If we could give more stars we would! Our technician informed us oh his arrival time and was here promptly on time. He explained what he was doing at every stey and was extremely thorough and informat... See more
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The intial visit to assess the problem was prompt and efficient. Within a week the repair team arrived, they quickly established where the fault was. In intense heat they dug through clay and flint... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
Asks customers to review
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Drain cleaning
Drain cleaner supposed to come between 8am-6pm on Wednesday. Eventually came 530 on Thursday. Did the job well.
21 July 2026
Reply from HomeServe UK
We appreciate your feedback and are glad our service resolved the issue for you. We apologise the appointment was rescheduled, this is something we always aim to avoid, we appreciate your patience.
Ashley
Here To Help Team
Very thorough and efficient engineer…
Very thorough and efficient engineer who explained clearly everything he needed to do
16 June 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that our engineer was thorough and efficient, and took the time to clearly explain everything during the visit.
Ashley
Here To Help Team
Lost power to half the house
My trip switch went so I lost half of the sockets and lights in the house. The engineer established the fault on first visit. A new trip switch had to be ordered and a week later the engineer returned to fix that so power was reinstated in the house. The fault issue was rectified by a third visit and replacement of outside sockets. The engineer went the extra mile to restore calm and tranquility. I can assure you a week using extension cables to run fridges and freezers is no fun. Home Serve came up trumps.
10 July 2026
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that the problem was fully resolved and that our engineer remained committed to finding the right solution. Providing reliable support when unexpected issues arise is what we strive for, and your kind comments about the service received are greatly appreciated.
Amy
Here To Help Team
Lovely polite and helpful workmen and…
Lovely polite and helpful workmen and came in the alloted time
.
10 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're delighted to hear that our team were polite and helpful, and that they arrived within the allotted time.
Ashley
Here To Help Team
The engineer was very polite and helpful
6 July 2026
Reply from HomeServe UK
Thank you for your review. It's great to know that our engineer made a positive impression and delivered a high standard of service. We appreciate you choosing HomeServe!
Amy
Here To Help Team
Easy to book a suitable appointment
17 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so glad to hear that you found it easy to book a suitable appointment with us. We strive to make the process as smooth as possible for everyone.
Ashley
Here To Help Team
Great Experience
Great service, British Gas had a 6 month wait on boiler service HomeServe had it booked within a couple of weeks at a fraction of the cost. All easily managed on their app and the live chat is excellent for any issues.
27 October 2025
Reply from HomeServe UK
It's fantastic to hear that you experienced such efficient service for your boiler. We're delighted that our app and live chat made the process so easy and convenient for you.
Ashley
Here To Help Team
Attended lmonday here 2 min now friday…
Attended lmonday here 2 min now friday am water still cold need to call again as mum vunable 83 years old
27 July 2026
Reply from HomeServe UK
Thank you for your review, Neil. We're sorry to read that you're experiencing ongoing issues with your hot water.
We have been unable to locate any records relating to a claim or engineer attendance connected to this review. Our records indicate that this review invitation was sent following the setup of your policy with us. If there is an active issue that requires our attention, we'd like the opportunity to look into this further.
You can reach out to us at heretohelpteam@homeserve.co.uk or call our team on 03300 247 999 and we will be happy to help.
Ashley
Here To Help Team
Be careful when buying boiler…
Be careful when buying boiler insurance. I was told my policy covered repairs up to £500, but when my 6-year-old boiler needed a £438 repair, the claim was declined because of a Beyond Economic Repair (BER) depreciation limit that I don’t believe was clearly explained when I took out the policy. I’ve now made a formal complaint and requested the sales call recording. Always ask about BER and depreciation limits before buying boiler cover.
30 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your experience, Anish. We are sorry to hear that you are unhappy with the outcome of your claim.
We appreciate your concerns regarding the Beyond Economic Repair (BER) assessment, if the boiler does meet the criteria then your policy would provide assistance as per your terms and conditions.
Our Customer Relations Team will contact you directly in relation to your complaint, however if there is anything we can help with in the meantime you can get in touch at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that your boiler service went well and you were pleased with the engineer. Thank you for taking the time to share your positive experience!
Ashley
Here To Help Team
Very helpful and knowledgable
29 July 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It's wonderful to hear that you found our team to be so helpful and knowledgeable.
Ashley
Here To Help Team
Reply from HomeServe UK
We are so pleased to hear that we were able to help quickly and that you are happy with the service provided. Thank you for your wonderful feedback, Obi!
Ashley
Here To Help Team
Reply from HomeServe UK
It's wonderful to hear that your tap has been replaced and is now fully functional! We appreciate you sharing your positive experience with us.
Ashley
Here To Help Team
Engineer really professional
Engineer called prior to arrival, the engineer was polite and made sure that all the checks were done and explained what he was doing so that we knew everything was ok. The engineer left the area clean and tidy and the visit was great.
21 July 2026
Reply from HomeServe UK
We're delighted to hear that our engineer was polite and ensured all checks were completed thoroughly. It's great to know they explained everything clearly and left the area clean and tidy. Thanks for sharing this Harold.
Ashley
Here To Help Team
Overflow from cold water tank in attic
It was easy to book the appointment. The plummer phoned before his arrival and found and fixed the problem causing the overflow quickly. Very happy with the service.
14 July 2026
Reply from HomeServe UK
Thank you for your fantastic review! We're so pleased to hear that booking your appointment was easy and that our plumber called ahead of time. It's wonderful to know the problem causing the overflow was quickly found and fixed.
Ashley
Here To Help Team
A Professional Job
Very pleased with the immediate response to my problem. The plumber worked hard to rectify a leaking and non flushing toilet in
my bathroom - a first class job!
30 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback! We are so pleased to hear about the immediate response to your problem and that our plumber worked hard to rectify the issue with your toilet. It's wonderful to know you consider it a first-class job!
Ashley
Here To Help Team
The plumber arrived on time.After…
The plumber arrived on time.After checking my problem dealt with it straight away.l was very happy with the service.
16 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that the plumber arrived promptly and efficiently resolved the issue. It's great to know you were very happy with the service provided.
Ashley
Here To Help Team
Very efficient throughout.
23 July 2026
Reply from HomeServe UK
Thank you for sharing your review with us Paul. It's great to see you had an excellent experience with us, we appreciate the five star review.
Ashley
Here To Help Team
Have not used your service as of yet
Have not used your service as of yet
Need to know how to book a boiler service?
27 July 2026
Reply from HomeServe UK
We appreciate your review. We can certainly help you book a boiler service, you can visit us at www.HomeServe.co.uk and our Messenger Team can arrange this for you or you can call us on 03300 247 999.
Ashley
Here To Help Team
Just so easy and engineers very…
Just so easy and engineers very helpful, all just perfect
6 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that you found everything perfect and that our engineers were helpful. It's great to know you had such a positive experience.
Ashley
Here To Help Team
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