Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Reply from HomeServe UK
We're so pleased to hear that your boiler service went well and you were pleased with the engineer. Thank you for taking the time to share your positive experience!
Ashley
Here To Help Team
Very helpful and knowledgable
29 July 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It's wonderful to hear that you found our team to be so helpful and knowledgeable.
Ashley
Here To Help Team
Reply from HomeServe UK
We are so pleased to hear that we were able to help quickly and that you are happy with the service provided. Thank you for your wonderful feedback, Obi!
Ashley
Here To Help Team
Reply from HomeServe UK
It's wonderful to hear that your tap has been replaced and is now fully functional! We appreciate you sharing your positive experience with us.
Ashley
Here To Help Team
Engineer really professional
Engineer called prior to arrival, the engineer was polite and made sure that all the checks were done and explained what he was doing so that we knew everything was ok. The engineer left the area clean and tidy and the visit was great.
21 July 2026
Reply from HomeServe UK
We're delighted to hear that our engineer was polite and ensured all checks were completed thoroughly. It's great to know they explained everything clearly and left the area clean and tidy. Thanks for sharing this Harold.
Ashley
Here To Help Team
Overflow from cold water tank in attic
It was easy to book the appointment. The plummer phoned before his arrival and found and fixed the problem causing the overflow quickly. Very happy with the service.
14 July 2026
Reply from HomeServe UK
Thank you for your fantastic review! We're so pleased to hear that booking your appointment was easy and that our plumber called ahead of time. It's wonderful to know the problem causing the overflow was quickly found and fixed.
Ashley
Here To Help Team
A Professional Job
Very pleased with the immediate response to my problem. The plumber worked hard to rectify a leaking and non flushing toilet in
my bathroom - a first class job!
30 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback! We are so pleased to hear about the immediate response to your problem and that our plumber worked hard to rectify the issue with your toilet. It's wonderful to know you consider it a first-class job!
Ashley
Here To Help Team
The plumber arrived on time.After…
The plumber arrived on time.After checking my problem dealt with it straight away.l was very happy with the service.
16 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that the plumber arrived promptly and efficiently resolved the issue. It's great to know you were very happy with the service provided.
Ashley
Here To Help Team
Very efficient throughout.
23 July 2026
Reply from HomeServe UK
Thank you for sharing your review with us Paul. It's great to see you had an excellent experience with us, we appreciate the five star review.
Ashley
Here To Help Team
Have not used your service as of yet
Have not used your service as of yet
Need to know how to book a boiler service?
27 July 2026
Reply from HomeServe UK
We appreciate your review. We can certainly help you book a boiler service, you can visit us at www.HomeServe.co.uk and our Messenger Team can arrange this for you or you can call us on 03300 247 999.
Ashley
Here To Help Team
Just so easy and engineers very…
Just so easy and engineers very helpful, all just perfect
6 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that you found everything perfect and that our engineers were helpful. It's great to know you had such a positive experience.
Ashley
Here To Help Team
I came back off holiday to a problem…
I came back off holiday to a problem and within 24 hours a plumber was there. He was polite efficient and on time
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We are sorry to hear that you returned from your holiday to find a problem at home, but we are delighted to know that an engineer was able to attend so quickly to assist.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for sharing your review.
We're happy to know we could help!
Alice
Here To Help Team
Plumbing and drainage cover
There is nothing exciting or glamorous a about a blocked drain being cleared, but can it be classed as a five star experience - absolutely!
We had a fairly long wait for an appointment but when he did arrive the guy fixed it in no time at all.
Much appreciated!
16 July 2026
Reply from HomeServe UK
Thanks for sharing such a great review!
We're glad to hear we could help to get things back up and running. Should you need us again, we'll be more than happy to help.
Alice
Here To Help Team
respectful & professional
The gentleman that came to unblock my toilets was so helpful. Respectful of my property, making sure bathroom & ensuite were left in pristine condition. He did not leave until he had fully checked that I had 2 fully functioning toilets. thank you
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We are glad to hear that our engineer was helpful and took great care while working in your home.
Alice
Here To Help Team
If we could give more stars we would!
If we could give more stars we would! Our technician informed us oh his arrival time and was here promptly on time. He explained what he was doing at every stey and was extremely thorough and informative. As pensioners we felt relaxed and comfortable with him and his work. He was a totally pleasant, professional and a credit to the company! We hope we have him next time the boiler has to be serviced!
15 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a fantastic review.
We are so pleased to hear that your engineer kept you informed about their arrival, and took the time to explain each step of the boiler service clearly and thoroughly.
Alice
Here To Help Team
Very easy to arrange a boiler service…
Very easy to arrange a boiler service contract and a good price. The engineer who came to carry out the service arrived on time and was very nice.
21 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review. We are delighted to hear that arranging your boiler service cover was straightforward and that you found it to be good value.
Alice
Here To Help Team
A well orgNisedbisit
The call out was easy to arrange. It occurred as planned and I was given advanced notice as promised.
The person visiting was polite and courteous and fixed the problem.
15 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We are so pleased to hear that arranging your call out was straightforward and that everything went according to plan, including keeping you updated before the visit.
Alice
Here To Help Team
Homeserve start to help you solve your…
Homeserve start to help you solve your problem from the moment you ring...they communicate with you constantly so you know they are on the case and turn up promptly. All staff that are sent are polite...and hardworking and always leave your property the way they found it.
Extremely pleased with the way things are handled...would recommend this service to everyone.
29 July 2026
Reply from HomeServe UK
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you were pleased with the service you received from start to finish.
It's great to know that our communication throughout your claim kept you informed and reassured, and that our engineers arrived promptly and conducted themselves in a polite and professional manner.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for sharing your review Christine, we appreciate it!
Alice
Here To Help Team
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