Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Disappointing and a waste of time for…
Disappointing and a waste of time for all involved. Phoned with a call out request. Explained the situation. Engineer booked. Spoke to a plumber friend who said I needed to clarify something else as he did not think Homeserve would mend it. Phoned back. Relayed this information. Assured as a local plumber would be coming if he did not have the parts he could easily source them locally. Homeserve engineer arrives. Takes 5 minutes looking at the issue then phones into Homeserve to say he can’t do it and to refund us with the £30 call out fee.
13 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We're sorry to hear that the issue you reported was not covered under your policy. Following the engineer's assessment, it was confirmed that the problem related to Saniflow pipework, which is outside the scope of your cover, therefore we were unable to carry out any work on this occasion.
We appreciate this was disappointing and we're very sorry for any inconvenience caused. We're pleased that your excess payment has been refunded following a review of the claim. If there is anything you'd like to discuss further, you can reach us via heretohelpteam@homeserve.co.uk.
Alice
Here To Help Team
Impressive efficient service
Impressive efficient service. Your plumbers Lewis and Sam were friendly, knowledgeable and caring. Thank you
14 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you were impressed with the service you received and that our engineers were friendly throughout their visit.
Alice
Here To Help Team
Easy to arrange an appt with…
Easy to arrange an appt with availability within a couple of days. Electrician very pleasant and competent. Excess payment made by direct debit. An extremely satisfying process all round.
13 July 2026
Reply from HomeServe UK
An easy booking process and quick availability can make a real difference when you need help, so it's great to hear everything went smoothly from the outset. It's also wonderful to know the engineer was both pleasant and knowledgeable, giving you confidence that the job was in capable hands. Seeing the whole process run efficiently from appointment booking through to completion is exactly the experience we aim to provide.
Alex
Here To Help Team
Was called 30 mins before arriving …
Was called 30 mins before arriving Diagnosed the problem, then repaired the water leak.
Excellent service.
Thank you.
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that our engineer kept you informed with a call ahead of arrival, quickly diagnosed the issue and was able to repair the water leak for you.
Alice
Here To Help Team
I have been with HomeServe for a lot of…
I have been with HomeServe for a lot of years I have always found starting with the phone call right to the engineer’s calling very professional people they always give you a time slot and the engineer gives you a call when they are on their way. Well done lads other professional’s should take a page out your book
27 July 2026
Reply from HomeServe UK
Hearing that the whole journey, from your initial phone call through to the engineer's visit, has consistently been professional over the years is incredibly rewarding. Clear communication, reliable time slots, and those courtesy calls before arrival are all part of delivering the service our customers deserve.
Your kind words about the team mean a great deal, and we're delighted that we've continued to meet your expectations for so long.
Alex
Here To Help Team
David was very professional and patient…
David was very professional and patient - very much appreciated!
28 July 2026
Reply from HomeServe UK
Thanks for sharing your experience!
It's fantastic to hear your kind words about David and his repair. Should you need us again, we'll be more than happy to help.
Alice
Here To Help Team
Good.need a reciept please
13 July 2026
Reply from HomeServe UK
Thanks for rating us 5 stars following your boiler service visit, I have raised a request to send the report via email please allow up to 72 hours to receive this.
Alex
Here To Help Team
Reply from HomeServe UK
Thanks for sharing such a fantastic review.
We're very proud of our engineers so it's great to hear your kind words about Joe!
Alice
Here To Help Team
I am very pleased with the customer…
I am very pleased with the customer service.The engineer came ontime.
19 July 2026
Reply from HomeServe UK
It's always encouraging to hear when great customer service makes a positive impression. Knowing the engineer arrived on time and provided the support you needed is wonderful feedback.
Alex
Here To Help Team
It's very difficult to find a good…
It's very difficult to find a good plumber who will come out quickly. Why? Because HomeServe has all the good plumbers! Our recent visits from Dale (indoor plumbing), Colin (outdoor water supply), and Connor (water supply to washing machine) were remarkable. All three solved the problems they came out to address and did so in an efficient way.
23 July 2026
Reply from HomeServe UK
Tracking down and resolving plumbing issues efficiently is exactly the service we strive to provide, so it's fantastic to hear that each engineer was able to identify and fix the problem they attended for. Your comments about their professionalism and effectiveness are greatly appreciated.
We're especially pleased that the service left such a positive impression. Thank you for taking the time to share your experience and for your valued recommendation.
Alex
Here To Help Team
Mains water leak
The intial visit to assess the problem was prompt and efficient.
Within a week the repair team arrived, they quickly established where the fault was.
In intense heat they dug through clay and flint to expose the leak. Fixed it, polite young men.
Excellent service, from phone call to report, engineer and fix team.
14 July 2026
Reply from HomeServe UK
From the first phone call through to the completed repair, it sounds like everything was handled efficiently and professionally.
Locating a mains water leak can be challenging, so it's fantastic to hear that both the assessment and repair teams worked quickly to identify the fault and get it fixed. Your recognition of the engineers' hard work, especially in such intense conditions, and their polite approach is greatly appreciated.
Alex
Here To Help Team
The engineer came on time and sorted…
The engineer came on time and sorted the problem quickly
19 July 2026
Reply from HomeServe UK
Prompt attendance and a swift resolution can make a stressful situation much easier, so it's great to hear everything was dealt with so efficiently.
It's wonderful to know the engineer arrived on time and quickly sorted the problem for you.
Alex
Here To Help Team
Two engineers replaced the switch and…
Two engineers replaced the switch and cable to the inersion heater. Both were very helpful and professional.
6 July 2026
Reply from HomeServe UK
Having helpful and professional engineers attend can make all the difference, so it's great to hear that both the switch and cable for your immersion heater were replaced smoothly and efficiently.
Thank you for highlighting the service you received. It's wonderful to know the engineers made such a positive impression while carrying out the work.
Alex
Here To Help Team
Pleased with the whole experiance.
18 June 2026
Reply from HomeServe UK
It's always rewarding to hear when everything goes smoothly from start to finish. Knowing that you were pleased with the whole experience is fantastic feedback for us.
Alex
Here To Help Team
Reply from HomeServe UK
A speedy response and a smooth experience are exactly what we aim to deliver, so it's great to know we were able to help when you needed us.
We really appreciate you taking the time to leave this review, and we're pleased that your experience with HomeServe was a positive one.
Alex
Here To Help Team
Excellent service
Excellent service. Plumber arrived within allotted time got on with the job, tidied up after and have had no issues since. Been with Homeserve for years and always had brilliant service from all their plumbers/electricians. Would highly recommend
15 July 2026
Reply from HomeServe UK
It’s wonderful to hear that the engineer arrived within the agreed time, carried out the work efficiently, and left everything tidy afterwards. Even better, it's reassuring to know you've had no further issues since the repair was completed.
Your continued support over the years means a great deal to us, and we're delighted that our engineers have consistently provided the high standard of service you've come to expect.
Alex
Here To Help Team
Quick and efficient service
Quick and efficient service. Both engineers were knowledgeable and pleasant
22 July 2026
Reply from HomeServe UK
A quick and efficient service is exactly what every customer hopes for, so it's fantastic to hear that was your experience. Having two knowledgeable and approachable engineers attend can make all the difference, and we're delighted the work was completed to a high standard.
Alex
Here To Help Team
The engineer was very polite and…
The British Gas engineer was very polite and cleaned up any spilt water, fully recommended.
28 July 2026
Reply from HomeServe UK
Courtesy and attention to detail can make all the difference, so it's wonderful to hear about your experience. Knowing the engineer was polite throughout the visit.
Alex
Here To Help Team
Engineers were very helpful & easy to…
Engineers were very helpful & easy to book online
19 July 2026
Reply from HomeServe UK
Having a simple online booking process can make all the difference, so it's great to know everything was easy to arrange. Just as importantly, we're glad the engineers were helpful when they attended and provided the support you needed.
Alex
Here To Help Team
To make claim is easy and the engineer …
To make claim is easy and the engineer attended promptly and they always good at what they do .
23 July 2026
Reply from HomeServe UK
We're pleased to hear that making a claim was straightforward and that an engineer was able to attend promptly. Knowing the issue was handled efficiently and that you've consistently had positive experiences with our service means a great deal to us.
Alex
Here To Help Team
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