Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Lovely engineer diagnosed our fault and…
Lovely engineer diagnosed our fault and carried out a repair while there. Outstanding service from a excellent plumber.
28 July 2026
Reply from HomeServe UK
It's wonderful to hear that the engineer was able to quickly diagnose the fault and carry out the repair during the same visit. Having someone who is both skilled and efficient can make all the difference, and we're delighted that the service exceeded your expectations.
Alex
Here To Help Team
The engineer was very professional he…
The engineer was very professional he was very polite and efficient , a credit to Homeserve.
15 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that our engineer was professional, polite and efficient throughout the visit. It's great to know they made such a positive impression and delivered the service we aim to provide.
Alice
Here To Help Team
Excellent Service
We had a serious home plumbing problem which Homeserve dealt with promptly and efficiently to our complete satisfaction
22 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that we were able to help when you experienced a serious plumbing issue, and that the problem was dealt with promptly and efficiently. It's great to know that the service provided met your expectations.
Alice
Here To Help Team
On time good looked smart but when he…
On time good looked smart but when he look at problem straight to the washing machine hose and replace that but it turn out it was still leaking when your man left so we got a builder in he said its the main water pipe leaking not the hose he replace the pipes and its not leaking
16 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're pleased to hear that our engineer arrived on time and presented themselves professionally.
From our records, the leak identified during the visit was traced to a washing machine hose which had developed a pinhole leak. The hose was replaced and tested before the job was completed, with the system appearing to be leak free at that time.
We're sorry to hear that a further leak was later found and that additional repairs were required. If you would like us to look into this further, please contact us at heretohelpteam@homeserve.co.uk with your details.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from HomeServe. Providing a positive experience for our customers is always our aim, and it's great to know we met your expectations.
Alice
Here To Help Team
Reply from HomeServe UK
We appreciate the top mark rating regarding the boiler service you had.
Alex
Here To Help Team
Reply from HomeServe UK
Practical advice and expert knowledge can be invaluable when dealing with home issues, so it's great to hear that you found the guidance helpful.
Alex
Here To Help Team
Fast response
Fast response, pleasant professional engineer. No quibble replacement of our worn out taps
19 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We're happy to hear that you received a fast response and that our engineer was both pleasant and professional throughout the visit. It's also great to know that the replacement of your worn taps was completed smoothly.
Alice
Here To Help Team
Very satisfied.
14 July 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing a 5 star review.
Alice
Here To Help Team
Was quick and easy to sign up
25 July 2026
Reply from HomeServe UK
Welcome to HomeServe, we're pleased to have you on board!
Alice
Here To Help Team
I was very happy with the service
I was very happy with the service. They came very promptly after I phoned them. He did everything what needed to be done. Nothing was too much trouble. Was pleased with what he did.
29 July 2026
Reply from HomeServe UK
A prompt response when you need assistance is so important, and we're delighted that the engineer arrived quickly and took care of everything that needed to be done. Knowing you felt nothing was too much trouble and were pleased with the work carried out is fantastic feedback.
Alex
Here To Help Team
Excellent service. The booking process was very smooth
The booking process was very smooth. The plumber who attended was knowledgeable, a good communicator and worked hard to overcome a number of obstacles to be able to address the problem. The problem was very successfully addressed even though it required replacement Victorian style kitchen taps with a new model which he was able to supply. Before leaving, he provided excellent advice that saved us time and money in relation to an unrelated problem. All-in- all, really excellent service.
15 July 2026
Reply from HomeServe UK
It's especially pleasing to hear that everything started with a smooth booking process and continued with such a positive engineer visit. Tackling a job with unexpected challenges requires both skill and determination, so it's great to know the problem was successfully resolved, even with the additional work involved in replacing the Victorian style kitchen taps.
The engineer's knowledge, communication and willingness to go the extra mile clearly made a real difference. Providing helpful advice that saved you time and money on a separate issue is also fantastic to hear and reflects the level of customer care we aim to deliver.
Alex
Here To Help Team
Excellent Service
Excellent Service. Quick and easy to report the problem and a fast response, the call out was the same afternoon. The issue was fixed by a friendly and helpful Homeserve rep.
8 June 2026
Reply from HomeServe UK
A fast response when you need assistance can make all the difference, so it's fantastic to hear that reporting the issue was quick and straightforward. The fact that an engineer was able to attend the very same afternoon and resolve the problem efficiently is exactly the level of service we aim to provide. It's also wonderful to know that their friendly and helpful approach helped make the whole experience a positive one.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you found our service to be polite, knowledgeable, and delivered on time.
Alex
Here To Help Team
What makes my experience great is that…
What makes my experience great is that home serve always turns up on time for their appointments, and doesn’t leave customers waiting all day , and they repaired and solved the problem. and also cleaned up after and don’t leave any mess for us customers. I don’t know about other engineers, but the ones that I have dealt with are polite and helpful.
15 July 2026
Reply from HomeServe UK
Reliability, punctuality and a tidy finish are all things that help create a great customer experience, so it's fantastic to hear that's exactly what you've received from us.
We're delighted that our engineers have consistently arrived on time, resolved issues effectively, and taken care to leave everything clean and tidy afterwards. It's also wonderful to know that the engineers you've dealt with have been polite, helpful, and a credit to the service we strive to provide.
Alex
Here To Help Team
The experience was very good from Home Service…
The experience was very good from arranging visit with reception to the engineers service visit.Both Recption and Engineer were courteous and polite.The engineer arrived at the time he stated and did not waste any time during the service
Regards
R Keeling
16 July 2026
Reply from HomeServe UK
It's particularly pleasing to know that the visit was arranged smoothly, communication was courteous throughout, and the engineer arrived as promised and carried out the work efficiently. Delivering a professional and reliable experience from first contact through to completion is exactly what we aim for.
Alex
Here To Help Team
The engineer was very polite
The engineer was very polite. He explained everything to us that he did and reassured us that our reading from our boiler was exactly as it should be
14 July 2026
Reply from HomeServe UK
Taking the time to explain things clearly and provide reassurance can make a real difference, so it's wonderful to hear about your experience. The engineer's polite approach and clear communication clearly helped put your mind at ease, and we're pleased that you were given reassurance that your boiler readings were exactly as they should be.
Alex
Here To Help Team
To date work is under review, performed by HomeServe sub contractors
Work was not completed by the HomeServe subcontractor!
11 July 2026
Reply from HomeServe UK
Thanks for taking time to provide feedback, I can see from the last visit that the contractor attending for a leaking overflow issue. You had request that the flush is not working correctly for the toilet, this would need to be raised as a new claim.
Alex
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that you found our service friendly and efficient, and that everything went smoothly for you. Providing a positive experience for our customers is always our aim, so it's great to know we met your expectations.
Alex
Here To Help Team
Yearly price you charging for the…
Yearly price you charging for the services you providing is very good
19 July 2026
Reply from HomeServe UK
Thank you for your kind words! We are so pleased to hear that you find the yearly price for our services to be very good. We strive to offer excellent value to all our customers.
Alex
Here To Help Team
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