What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it wa... See more
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Review summary
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I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still c... See more
Company replied
I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer... See more
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The tap in our bathroom fell apart and so I went on line and to my surprise there was a slot available the same evening. Within half an hour your engineer was in tou... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Reply from HomeServe UK
Thanks for rating us 5 stars following your completed online application.
Alex
Here To Help Team
Engineer arrived promptly on time.
Engineer arrived promptly on time.
More meaningful experience if I had received some feedback from Engineer
7 July 2026
Reply from HomeServe UK
Thank you for your feedback. We're glad to hear the engineer arrived promptly. I am sorry you did not receive a document to confirm the outcome of the boiler service. I will raise a request to get the boiler service report sent to your email address.
Alex
Here To Help Team
Reply from HomeServe UK
We're glad to hear that the engineer provided a prompt and efficient service. It's always encouraging to receive feedback that highlights the helpfulness and professionalism of our engineers while resolving an issue.
Alex
Here To Help Team
I reported online that our tap was…
I reported online that our tap was leaking on our shower. This was online. Ticked all relevant boxes. All seemed good.
Engineer arrived a lot quicker than expected. But was told you no longer deal with showers. Excess returned in good time but still have the original fault.
Could have been better. If. You had said in first place or madd it clear on line.
3 July 2026
Reply from HomeServe UK
We're pleased to hear that the online reporting process was straightforward and that an engineer was able to attend sooner than expected. However, we appreciate your disappointment that, following the visit, the original issue remained unresolved because the repair fell outside the scope of the service available.
Your comments regarding the information provided during the booking journey are valuable, and we understand how clearer guidance at the outset could have helped set expectations before the appointment. Thank you for your balanced feedback.
Alex
Here To Help Team
Great service well happy
2 July 2026
Reply from HomeServe UK
Thanks for rating us so highly regarding the level of service you received.
Alex
Here To Help Team
Quick professional job
Engineer came the same day plumbing incident occurred and fixed it without any fuss. Good communication and professional job.
12 July 2026
Reply from HomeServe UK
It's great to hear that you were able to get assistance on the same day the plumbing issue arose. We know how important a quick response can be when unexpected problems occur, so we're pleased the engineer was able to resolve it efficiently and without complication.
Alex
Here To Help Team
Had the day off work and waited in all…
Had the day off work and waited in all day. They never turned up. No message or anything. Very bad service.
13 July 2026
Reply from HomeServe UK
We're sorry to hear that your appointment did not go ahead as expected. We understand how frustrating it is to take time away from work and wait in for a visit, only for nobody to arrive and for no communication to be received. This is not the level of service we aim to provide, if you would like to discuss this further you can reach out to us at heretohelpteam@homeserve.co.uk.
I can see the boiler service visit has now been rearranged for tomorrow between 12pm - 6pm.
Alex
Here To Help Team
Fantastic JobWas very pleased with work I had done…
Was very pleased with work I had done Shane and the man helping him( sorry couldn’t remember his name) were brilliant they worked so hard and it was a very hot day.
💯 totally satisfied and would definitely recommend HomeServe.
8 July 2026
Reply from HomeServe UK
We're delighted to hear how pleased you were with the work carried out. It's wonderful to know that the engineers worked so hard, especially in the warm weather, and that their efforts helped deliver a result that left you completely satisfied.
Your recommendation means a great deal to us, and we're grateful that you chose to recognise the team's hard work and professionalism.
Alex
Here To Help Team
Turned up on time very happy with…
Turned up on time very happy with service hopefully every works fine till next service . Many thanks.
29 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave us such positive feedback. We're delighted to hear that you were happy with the service and that everything is working well.
Alex
Here To Help Team
I had two cases (CAS 2108099 and CAS…
I had two cases (CAS 2108099 and CAS 2108100). They kept cancelling and rescheduling the appointments (both), and in the end, they didn't even show up. If it happens once, it's an accident. When it keeps happening, it's a pattern of poor service.
24 July 2026
Unprompted review
Reply from HomeServe UK
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when appointments are repeatedly cancelled or rescheduled, particularly when you have been expecting engineers to attend and the visits do not go ahead as planned.
We appreciate your comments regarding both cases and recognise the concern you've raised about the repeated disruption. We'd like the opportunity to review what happened and understand the reasons behind the missed appointments. Please email us your full address so we can locate your policy and look into this matter further for you, our direct email address is heretohelpteam@homeserve.co.uk.
Alex
Here To Help Team
The whole journey from booking the…
The whole journey from booking the fault with an AI Bot, who was the best l have ever come up against! Normally at least once they say," Can you repeat, l didn't get that!" Perfect planning the fault. The plumber, very friendly, tried to sort, got on the phone and booked a drainage engineer. He turned up as planned and was gone within the hour. Job sorted, lovely guys who attended, and l would highly recommend Homeserve to anyone thank you
19 July 2026
Reply from HomeServe UK
We're especially pleased to hear that the booking process got things off to a great start and that our AI assistant helped make reporting the fault straightforward and efficient. It's wonderful to know that the issue was correctly identified and that the engineers who attended were friendly, professional and worked together to get the right solution in place.
From the initial visit through to the drainage engineer's attendance, we're delighted everything ran smoothly and that the problem was resolved quickly.
Alex
Here To Help Team
Fantastic work
Sean who came was on time, and my blocked drain was immediately fixed fantastic service.
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're happy to hear that our engineer arrived on time and was able to resolve your blocked drain straight away. It's great to know you received the fantastic service we strive to provide.
Alice
Here To Help Team
Same day response
Same day response, plumber fitted new kitchen tap on that day. He had to order a tap for the bathroom washbasin but he was back two days later (after the weekend) and fitted that.
1st class service (with a smile!) The young man was very polite and friendly. So, once again I am very happy with HomeServe. 😃
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a wonderful review.
We're so pleased to hear that we were able to arrange a same day visit and get your new kitchen tap fitted straight away. It's also great to know that our engineer was able to return to complete the job.
Alice
Here To Help Team
I found my experience with Homeserve on…
I found my experience with Homeserve on 8th July 2026 very good indeed
8 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your review Gillian!
We're so glad to hear you had a good experience.
Alice
Here To Help Team
Rang Sunday morning with problems…
Rang Sunday morning with problems engineer came Sunday afternoon pretty good
19 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review Victor.
We're pleased to hear that when you contacted us on Sunday morning, an engineer was able to attend later that afternoon and help with the problem.
Providing a prompt service when our customers need us most is important to us, so it's great to know you were happy with the response.
Alice
Here To Help Team
Booked a electrician to replace a…
Booked a electrician to replace a faulty shower pull switch unit. Came on the Wednesday as promised but didn't have the switch on board. He arranged for a new date the Friday between 12 and 6. Did not turn up or call to say running late we rang homeserve at 5.50 approximately to be told he's probably running late, got to 8.00 and we called homeserve again this time a very helpful lady apologised and arranged for the following week . I had a call on Sunday to confirm the day to which was finally sorted.
8 July 2026
Reply from HomeServe UK
We're pleased that the electrical issue was ultimately resolved and that the engineer who completed the work carried out the repair successfully. It's also encouraging to hear that the adviser you spoke to was helpful and took steps to rearrange the appointment when the visit did not go ahead as expected.
That said, we appreciate the frustration caused by the missed appointment and the lack of communication regarding the delay. We understand how important it is to keep customers informed, especially when they are waiting for a scheduled visit.
Thank you for taking the time to provide your feedback. Comments such as yours help us identify where improvements can be made while recognising the positive aspects of the service received. If you need any additional help you can reach out to us via email at heretohelpteam@homeserve.co.uk.
Alex
Here To Help Team
Excellent prompt service
Excellent prompt service, polite and helpful engineers went above and beyond to make sure I was happy. Highly recommended.
3 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We're pleased to hear that you received prompt service and that our engineers went above and beyond to ensure you were happy with the work carried out.
Alice
Here To Help Team
Good Service
I have had no problems with this company so far
When the engineer comes to service the boiler he is always polite and friendly giving me advice on temperature control etc
Booking appointments online is very easy with a follow up email to confirm
I would recommend HomeServe to friends and family if needs be
24 July 2026
Reply from HomeServe UK
It's wonderful to hear that your experiences with HomeServe have been consistently trouble free. We're pleased that booking appointments online has been simple and convenient for you, and that the follow up communications have kept you informed throughout the process.
We're also delighted to know that the engineer who services your boiler is always friendly, professional and happy to offer helpful advice. Providing reassurance and expert guidance is an important part of the service we aim to deliver.
Alex
Here To Help Team
Excellent service…
Very easy to arrange and a very quick visit and professionally carried out.
8 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback.
We're glad to hear that arranging your appointment was easy and that the visit was carried out quickly and professionally. Should you need us again, we'll be more than happy to help.
Alice
Here To Help Team
Easy to set up and paperwork arrived as…
Easy to set up and paperwork arrived as expected
14 July 2026
Reply from HomeServe UK
Thank you for your review.
We're pleased to hear that you found everything easy to set up and that your paperwork arrived as expected. Making the process simple and straightforward for our customers is something we always strive for.
Alice
Here To Help Team
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