Our holiday was cancelled in early March , and since then Wendy from Holiday world has doggedly been trying to get our part refund from the travel company .,She kept us up to date even if there was... See more
Company replied
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See what reviewers are saying
I have recently completed booking my 6th trip through Holiday World with Doug. Be it travel within Australia, Cruises to P.N.G. and New Zealand or Overseas (always complicated trips). Some of th... See more
Company replied
Doug had recently arranged a couple of australian holidays for us to our satisfaction. When both trips had to be cancelled because of COVID-19, he and Narelle just Kept Calm and Carried On with the bu... See more
Company replied
Although our holiday is a short one to Tassie, we were finding online bookings very difficult to determine comparisons. There are often hidden costs too. Holiday World made this process so easy & rel... See more
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Company details
Written by the company
Holiday World is an award winning travel agency that typically works with mature travellers struck by wander lust and a desire to conquer their growing bucket list while they are still young and fit enough to enjoy the experience. We help you eliminate confusion and angst by coming up with the best travel plan and offers to create your special holiday of a lifetime. Our travellers love to use the internet for looking and Holiday World for booking because they know that if they need help fast, we are always on hand to set things right. Our whole team are keen world travellers and always excited to share with you many years of travel knowledge, experience and expertise to ensure that your next holiday is memorable for all the right reasons. As an ATAS Travel Accredited Travel Agent, we meet strict standards, criteria and training each year to maintain our membership to this nationally recognised AFTA program. That means when you book with us you will be in the safe hands of trusted professionals who are passionate about for all things to do with TRAVEL. We look forward to being part of your holiday experiences now and well into the future; for you, your family and all your travel friends
Contact info
1/3 Yacaaba Street, 2315, Nelson Bay, Australia
- 0249846677
- travel@holidayworld.com.au
- holidayworld.com.au
4.8
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Our trip to Japan and South East Asia
From when we first went to Holiday World to enquire about our trip until we received the final documents Narelle was extremely helpful and courteous. She was very easy to talk to and most professional in her dealings with us.
10 November 2018
Unprompted review
Reply from Holiday World
Hi John and Pam,
Thank you for your positive feedback because it was just such a pleasure to pull it all together for you. We are really enjoying the amazing photos you have shared on our dedicated travellers' Facebook Group, "Our Holiday World Adventures". Even the weather seems to have been spot on for you.
Keep on enjoying,
Narelle and all the team.
Singapore/Darwin cruise
Narelle was fantastic Nothing was too much trouble & she was extremely friendly & polite It was our first time dealing with her & couldn’t have found a better agent Would have no hesitation working with her again
31 October 2018
Unprompted review
Reply from Holiday World
Hi Rosemary & Graeme,
Thank you very much for your positive review. It means a lot to us and we are thrilled to be part of your exciting upcoming adventure.
~Narelle and all the team from Holiday World ~
Garry - Legend
Garry! You legend. You nailed it AGAIN!! Not that I should be in the least bit surprised, given that you have nailed it every year for me (and sometimes even twice) since 2014. However, its not just Gary everyone in the team is helpful and knowledgeable. Thank you!
We look forward to arranging our trip 2019 trip!
23 October 2018
Unprompted review
Reply from Holiday World
Hi Bec,
Nothing feels better than receiving such stellar feedback for a job well done, by Garry, our Travel Veteran! Also a big thank you for your excellent rating for him and the whole team. We really appreciate it and are looking forward to helping you again and again. ~ Narelle Melhuish
Hassle free independent travel.
Every connection, transfer & accommodation worked out perfectly... !
21 October 2018
Unprompted review
Reply from Holiday World
Hi Mick,
Thank you for your great feedback. It is rewarding for us to know that the plans we had intended and set in motion for your travel have worked out perfectly. That is always our goal and we looking forward to doing it all again for you and your next holiday.
Narelle ~ Holiday World
Book For a Good Experience
Always friendly service. Will follow up on any queries and get back to you as soon as possible with the best deal. Give good advice and planning on pretty much everywhere!
There is a need to double check the final product - times, flights, dates etc.
We would and do recommend Holiday World to our friends.
16 October 2018
Unprompted review
Reply from Holiday World
Thanks for your Holiday World review
All staff very efficient and…
All staff very efficient and knowledgeable. Helped me book quite a few trips and their advise is always great.nothing is a trouble to them.
16 October 2018
Unprompted review
Reply from Holiday World
We really appreciate your review, Narelle.
My Holiday World’s operative listens to my requirements…
My Holiday World’s operative listens to my requirements and has developed a good understanding of my interests regarding travel, accommodation, excursions etc. This understanding is the result of providing outcomes for me over many years.
16 October 2018
Unprompted review
Reply from Holiday World
Hi Brian,
Thank you for your kind words.
Narelle & Holiday World Team.
Always find that they go out of their…
Always find that they go out of their way to make sure we get the best trip possible. Similarly they are there to rectify any problem that may arise or to help adjust an itinerary or flight if necessary.
15 October 2018
Unprompted review
Reply from Holiday World
Hi Jacky & Robert,
We really appreciate your feedback.
Thanks from Narelle & all the Holiday World team.
Probably better to do Greece beginning…
Probably better to do Greece beginning of September as high winds and areas closeing end of September.
Greece islands accommodation beautiful but would have preferred to be closer to town.
Albatross tour 27 people is not small group tour.
Emirates changed plane from 380 to 777 plane seats were not good. Service such as meals ran out??
Dubai accommodation we thought was late check out but we were charged 3 nights.
Otherwise great holiday would go Albatross again if less numbers in group. Very well organized.
15 October 2018
Unprompted review
Reply from Holiday World
Hi Julie & Kevin,
Thank you for your feedback and I am pleased you feel the plans well organised by us. We do, however, regret that Holiday World was unable to earn 5 stars and we will endeavour to do better next time.
As mentioned on the phone, the extra night booked in Dubai was to ensure you definitely had late checkout, especially in Dubai where the heat can be quite unbearable if you check out at the normal time of 11 am or 12 noon. It is unusual for a hotel to have a hospitality room available at no cost where you could wait with your luggage and have a shower before your late night flight.
I also note that I did try and get you on a later Albatross Tour departure so you could visit Greece in early September when the weather was better but you might recall that the tour departure was fully booked; hence why it worked that you were in Greece later than you preferred.
I share your feedback with all of our team for their future reference and to our representatives for your Greece Islands hotels, Albatross Tours and Emirates.
Thank you again,
Narelle - Holiday World
Have been dealing with Narelle and Doug…
Have been dealing with Narelle and Doug since they opened in the bay. Excellent service and recommendations to ensure hassle free travels
14 October 2018
Unprompted review
Reply from Holiday World
Hi Laraine,
Yes, we have been helping your with your holidays since we opened the store in 1995.
Thank you for continuing to support our business and our team.
Doug & Narelle Melhuish
Fantastic service and knowledge
I have been going to Narelle and the team at Holiday world for quite a while now, the service and knowledge has been nothing short of amazing. They have helped me organize multiple cruises, three world trips including all my flights for two fifa world cups in Brazil and Russia and a trip to Antarctica. I would recommend them to anyone and will continue to use them for their fantastic service.
14 October 2018
Unprompted review
Reply from Holiday World
Thanks for your fab review for Holiday World, Rhys and we can't wait to be part of your next adventure ~ Narelle & Holiday World Team
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