Our holiday was cancelled in early March , and since then Wendy from Holiday world has doggedly been trying to get our part refund from the travel company .,She kept us up to date even if there was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have recently completed booking my 6th trip through Holiday World with Doug. Be it travel within Australia, Cruises to P.N.G. and New Zealand or Overseas (always complicated trips). Some of th... See more
Company replied
Doug had recently arranged a couple of australian holidays for us to our satisfaction. When both trips had to be cancelled because of COVID-19, he and Narelle just Kept Calm and Carried On with the bu... See more
Company replied
Although our holiday is a short one to Tassie, we were finding online bookings very difficult to determine comparisons. There are often hidden costs too. Holiday World made this process so easy & rel... See more
Company replied
Company details
Written by the company
Holiday World is an award winning travel agency that typically works with mature travellers struck by wander lust and a desire to conquer their growing bucket list while they are still young and fit enough to enjoy the experience. We help you eliminate confusion and angst by coming up with the best travel plan and offers to create your special holiday of a lifetime. Our travellers love to use the internet for looking and Holiday World for booking because they know that if they need help fast, we are always on hand to set things right. Our whole team are keen world travellers and always excited to share with you many years of travel knowledge, experience and expertise to ensure that your next holiday is memorable for all the right reasons. As an ATAS Travel Accredited Travel Agent, we meet strict standards, criteria and training each year to maintain our membership to this nationally recognised AFTA program. That means when you book with us you will be in the safe hands of trusted professionals who are passionate about for all things to do with TRAVEL. We look forward to being part of your holiday experiences now and well into the future; for you, your family and all your travel friends
Contact info
1/3 Yacaaba Street, 2315, Nelson Bay, Australia
- 0249846677
- travel@holidayworld.com.au
- holidayworld.com.au
4.8
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
first Timers
Wendy made sure we had everything organised and took the time to check everything as well. Transfers were great and hotels in great locations. A really good experience for us first time travelers to the northern hemisphere. A wonderful and memorable holiday.
29 November 2019
Unprompted review
Reply from Holiday World
Hi Tracy,
Thank you so much for your 5 star review. It was such pleasure to make sure everything was well organised for your first trip to Europe. Even better that you had a wonderful holiday!
Wendy and all the team from Holiday World.
So pleased with the arrangements made…
So pleased with the arrangements made for us. Helpful & friendly staff & looking forward to booking our next holiday with Holiday World.
28 November 2019
Unprompted review
Reply from Holiday World
Hi Paula and George,
Thank you for your review about the arrangements Garry made for you. He was pleased to hear that the whole trip went well without one single problem. Even George decided it was your best holiday yet! We'd love your feedback about how we can earn 5 stars next time.
From Narelle, Garry and all the team at Holiday World.
Great Service
Great Service. The booking was altered several times but this was no problem. Friendly service with absolutely no pressure. Quote was clear and service efficient.
6 November 2019
Unprompted review
Reply from Holiday World
Thanks for all the Holiday World team for your 5 star review. Cheers!
Tash and Narelle
Tash, Narelle and crew were very helpful and answered my emails promptly. Nothing was a bother to them. Cheers Fran Bessant
30 October 2019
Unprompted review
Reply from Holiday World
Hi,
Tash, Narelle and the crew from Holiday World thank you for your 5 star review.
Hi Tash is great in all areas from…
Hi Tash is great in all areas from Holiday World
18 October 2019
Unprompted review
Reply from Holiday World
Hi Jeff,
Thanks for your vote of confidence and your 5 star review. Always happy to help.
Tash and all the team at Holiday.
Great work as always
Great work as always, thanks Narelle and the team x
11 October 2019
Unprompted review
Reply from Holiday World
Thank you for taking the time and your 5 star review. We really appreciate it.
Narelle and the team.
Narelle Mellish at Holiday World…
Narelle Mellish at Holiday World Salamander Bay has arranged several trips for me, my sister and a friend and has always been most helpful. I would not hesitate to recommend her to help plan your holiday.
25 September 2019
Unprompted review
Reply from Holiday World
Hi Rosalind,
It is always a pleasure to arrange trips for you and your travel companions. I really appreciate your kind words and your 5 star review.
Yours in travel,
Narelle Melhuish
Very responsive and flexible around all…
Very responsive and flexible around all our travel plans!
13 September 2019
Unprompted review
Reply from Holiday World
Hi Eleanor,
We strive to remain flexible enough to always come up with the perfect travel plans. I am pleased that was your experience for your upcoming trip. We really appreciate you giving us a 5 star review.
Regards,
Tash, Narelle and all the Holiday World Team.
They go the extra mile every time
They go the extra mile every time. I would highly recommend them.
3 September 2019
Unprompted review
Reply from Holiday World
Hi Rhonda,
It is always our tremendous pleasure to help make your holidays memorable for all the right reasons.
Thank you for recommending us.
Narelle, Doug, Garry, Tash and Holiday World Team,
Excellent..👍🏼
Excellent... are contactable 24/7 , any issues solved... gr8 peace of mind..👍🏼
3 September 2019
Unprompted review
Reply from Holiday World
Thanks Mick,
Happy to solve on the go travel issues that might come up and contributing to your peace of mind when you travel. Thanks for your vote of confidence.
Narelle, Tash and the team.
Good friendly service
Good friendly service. Especially after the BA strike problems. Staff at Salamander branch did all they could to change my bookings.
2 September 2019
Unprompted review
Reply from Holiday World
Hi Wayne,
We were pleased to rebook you alternative flights and accommodation after the BA strike interrupted your original plans. We trust that all will go to plan from here on but if there are any further unexpected changes we will on hand to help. We appreciate your 5 star* review.
Narelle & all the team from Holiday World
Tash Melhuish's attention to detail
Tash Melhuish's attention to detail, patience and professionalism continue to impress us. She has booked several holidays for us and
we have been very satisfied with the results.
29 August 2019
Unprompted review
Reply from Holiday World
Hi Diana,
Tash will be thrilled by your kind words about her service and your 5 star review. We really appreciate your feedback and being part of all your holiday adventures.
Narelle and all Holiday World Travel & Cruise team.
Wendy at Salamander Bay's office was…
Wendy at Salamander Bay's office was very professional, friendly and helpful. Wendy made booking our cruise easy and trouble free, she also looked up great accommodation for us in Sydney that would give us a view of the cruise liner on the morning we sail out.Thankyou Wendy we will be sharing our experience with family and friends.
23 August 2019
Unprompted review
Reply from Holiday World
Hi Karen,
Nothing feels better than knowing you have been happy with my service and you will be sharing your experience with family and friends. I wish you a wonderful cruise holiday and look forward to helping you with many more of your holidays in the future.
Wendy and all the Holiday World team.
10 out 10
Always great to deal with , nothing’s a trouble , have given us great advice in regards to travel ,always feel welcome going into office ,have told other people to get their travel requirements with them.😊
9 August 2019
Unprompted review
Reply from Holiday World
Hi Colleen,
We always love to welcome you into our office and assisting you with all your wonderful holidays. Nothing feels better than when our travel services are recommended to family and friends. We really appreciate you and thank you for taking the time to provide this 5 star review.
Tash and all team from Holiday World.
Great Service
Having recently retired we took the opportunity to travel to Europe and England. We visited Holiday World a few months ago and asked Garry for his suggestions. His experience and good advice have made the whole process very easy to understand and we have greatly appreciated that advice so that our trip has been well planned . Thankyou.
8 August 2019
Unprompted review
Reply from Holiday World
Hi Ewen & Janice,
This is an exciting new chapter for both of you. We love making the travel planning process easy, especially for a well earned retirement trip like yours. Thank you for your 5 star review.
Narelle, Doug, Tash, Garry and all Holiday World.
Excellent knowledge
Excellent knowledge, service and attention to detail,
6 August 2019
Unprompted review
Reply from Holiday World
Hi Tony,
Thank you so much for taking the time to review our travel agency as 5 stars :)
We appreciate you and your feedback and look forward to continuing to provide you with excellent knowledge, service and attention to your travel bookings.
Narelle and all the Holiday World Team
I have been using Holiday World…
I have been using Holiday World Salamander Bay for all my travel requirements for the past 20 years, at least. In that time I have always been impressed with their knowledge and dedication to providing me with the best possible holiday experiences. Narelle and the team are just wonderful and I would highly recommend using Holiday World Salamander Bay for any and all your travel requirements.
6 August 2019
Unprompted review
Reply from Holiday World
Hi Pip,
We really appreciate your kind words and recommendation. Thank you so much for your 5 star review and for continuing to book your holidays with us for over 20 years.
Narelle & Holiday World Team @ Salamander Bay
Great service and staff have quality…
Great service and staff have quality product and travel knowledge. Easy and informative in every aspect. Nothing was too hard. HAPPY CUSTOMERS all round.
2 August 2019
Unprompted review
Reply from Holiday World
Hi Vinka & Cassandra,
It was so great working with you on your holiday adventure and thank you for our 5 star review. I am so thrilled that you are happy and that everything was easy and informative throughout the process. Have a great trip.
Brie and all Holiday World Team
Very good with travel documents
Very good with travel documents, good planning.
2 August 2019
Unprompted review
Reply from Holiday World
Hi Jenny,
We just love helping you with your trips , your travel planning and all your travel documents. Thank you so much for taking the time to give us this 5 STAR review. We hope you have a wonderful trip.
From Narelle and all the Holiday World Team.
Narelle at Holiday World is a…true professional
Narelle at Holiday World is a trustworthy travel agent, very professional and she looks after all our travel needs with our complete confidence.
25 July 2019
Unprompted review
Reply from Holiday World
Hello Helen,
Thank you for the kind words. I'm delighted to hear that you have complete confidence in booking your holidays with us and we hope to help you with many many more.
From Narelle and your Holiday World Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.