Holidaybuzz Reviews 

I appreciate all your efforts for assisting us. Dania was most helpful. We are grateful to you and the company for assisting us. The holiday was perfect and we enjoyed very much and booked again in future.
Thank you.
Etwar

Great service from Jace! Thank you!

Jace was very helpful,professional and efficient in handling my enquiry.

Milo very well spoken in a good manner explained everything properly applied discount within his limit gr8 person to speak to

Spoke with Milo and grace both were very understanding and helpful

The service I received was very helpful and quick. Good feedback was given all the time . Susan , Janet and Ashley all did a great job.

From the booking point to the time we got back from a 3 night trip to Budapest we had excellent hotel (situated in central) easily accessible by transport links), support received for our transfer from hotel to airport even on a non working day. Fantastic team.

Ashley from the payment centre was very professional and polite it was pleasure speaking with her .2

Hi Dylan
Great service

Although the holiday I phoned for was no longer available I was able to be another, although twice the original price and not the airport I requested nor the hotel that was originally offered it was still value for money and the two members of the team - Harris and Olaf were extremely helpful.

Charly had answered my query very well mannered way. I was pleased with his response.

Absolutely unprofessional, told lies. Said they’d phoned and they hadn’t. Took card details and didn’t give confirmation. Then when I called them back after reading an email saying I’d missed a call( which I hadn’t) they tried to charge more for the rooms. One minute they had the hotel next they didn’t, oh then they did!!! Shambolic. Don’t use them. I cancelled although he tried to say I’d accepted the booking. Told him to listen to the recording

I booked up for a 3 night trip to Vienna. Got the variations possible on the initial call but settled on a good final price. Unfortunately, they spelt one of the travellers names wrong on the documentation. Contacted them and they corrected the error the next day, so many thanks to Olaf for sorting it out so quickly.

We initially Booked this trip on Friday 25/7/25 with Peter who was superb. He listened to our wish list and delivered it promptly. Thanks a Million.
On Sunday we called Customer Support with a query and Eva Bebro dealt with us quickly and extremely efficiently.
Thank you Peter and Eva.

I rang an agent following up on a deal from Travelzoo, which I didn't take up because the single occupancy 'supplement' more than doubled the price. The phone agent then tried to push me into booking other hotels, insisting they were central when I could see clearly on Google Maps that they weren't.

They've since called me 3 times asking if I'm interested in discount holidays. On the original call I wasn't asked if I consented to being part of their customer database. After the second call I asked to be removed, citing GDPR, and have just been called again. Avoid, you'll never be rid of them even if you don't book.

I'd be very wary about booking with this company.
Today, I purchased a trip for January.
First, I received a confirmation email for another customer breaking GDPR, which I informed the company about.
I eventually received my own flight itinerary and hotel voucher. I was told as part of the price of the holiday, I would received 10kg of luggage included (flying Wizz.) This was not on the flight booking itinerary nor the Wizz app when I looked up my booking. I have to pay an additional 27 quid each way for 10kg.
I was also told that ALL holiday taxes were included with no mention of a city tax. I don't expect HolidayBuzz to cover the city tax but I do expect honesty and transparency.
I plan to contact the hotel directly in a few days to ensure they received my booking!
My advice - avoid! It is the first time I've booked with this company and so far they have lied twice!

I have just spoken to a charming agent called Charly manning who has been so helpful.
I could not find my holiday documents which he kindly sent again for me.
He patiently read the itinerary for me and gave me answers to all of my queries.

Company advertised a price on Travelzoo of £190 per person for a 3 night trip to Vienna around XMAS 2025. When I called (within an hour of the advert going live) they said there was no way they could do it for that price and quoted me over £600 for exactly what was advertised for £190. Lots of pushy upselling and ultimately a waste of time. Walked away without booking.

Barry gave us excellent updated information to our planned trip to Prague. There had been some corrections to be made for our booking.