Holidaybuzz Reviews 

It’s great for faster response when I reported the case of wrong date of birth. Kane has told me that will be updated within 24 hours which is really a good company should be able to help their customers in such pace.

I am a travelzoo member and was interested in an advertised 3 day break to Krakow on Jan 12 staying at the Gari Hotel. As the flight times were bad a representative suggested Jan 11 as the times were better, he also recommended the Zulian Hotel not the Gari. After agreeing the package for 4 people I checked with Love Holidays to see how much i had saved and to my astonishment the identical package was £180 cheaper !!!! I contacted both Buzz and Travelzoo and although Buzz did not accept responsibility for the difference they have offered me a £30pp voucher to spend with them!! Their staff are aggressive in trying to finalise enquiries to the point where they calld me 3 times in an attempt to get the booking!! Suggest you look elsewhere.

I would never use Holiday Buzz again, and I would strongly advise others to think carefully before booking with them.

My wife and I booked our honeymoon on 7 August 2026, over a month before travelling to JAZ Mirabel Resort in Sharm El Sheikh. We expected a relaxing, memorable start to our honeymoon. Instead, the experience began with unnecessary stress, confusion and wasted holiday time.

On arrival, we were told the hotel had not received our payment from Holiday Buzz. We initially went to JAZ Mirabel Beach before being redirected to the correct section of the resort. We then had to explain our booking while trying to check in late at night. By the time we finally got into our room, it was well past midnight. We only just managed to get the last dinner service, and the food was cold.

This was an appalling start to our honeymoon. We had booked well in advance, yet were left dealing with a payment issue that was not our responsibility. We lost precious time together, my wife was upset, and I was writing a complaint at around 2 am instead of enjoying our honeymoon.

Before travelling, I had also been told over the phone that a special room suitable for our honeymoon would be arranged (which I was charged extra for). But it was a bog standard double room.

Even worse, the problem did not end when we finally got into our room. We spent our entire second day chasing Holiday Buzz ourselves because the issue had still not been properly resolved with the hotel. Instead of enjoying our honeymoon, we were once again forced to spend valuable holiday time trying to get the company to sort out its own problem. Losing the first night and then having our second day affected as well was incredibly frustrating and completely unacceptable.

The frustration continued when I complained to Holiday Buzz. I repeatedly explained the impact this had on us and made it clear that the compensation offered was inadequate. The initial offer of £70 cash and a £30 voucher was unacceptable. Even when Holiday Buzz offered £100, I repeatedly explained that this was not enough compensation for what we had experienced. However, the company refused to budge, leaving me feeling I had little choice but to reluctantly accept the £100 as a full and final settlement. I accepted because they would not offer anything more, not because I believed it fairly reflected the disruption to our honeymoon.

The whole experience left my wife really upset on our first few days on our once in a life time trip. What made matters even worse was having to chase the compensation for an entire month, despite being told it would be processed within 14 days. Every time I followed up, I received generic email responses that showed little empathy or understanding of the inconvenience Holiday Buzz had caused. For well over a month, I was left chasing updates and dealing with impersonal replies instead of receiving the care, accountability and professionalism I would expect from a travel company.

The entire ordeal has destroyed my trust in Holiday Buzz. What should have been a special occasion became an unnecessarily stressful experience, followed by a complaint process that left me feeling completely disregarded as a customer.

I will never use Holiday Buzz again. I would sooner book with another company than risk going through this experience again, and I would not recommend them to friends or family. Customers should be able to trust that their holiday arrangements are handled properly, particularly when booking something as important as a honeymoon.

Holiday Buzz has permanently lost my business and my recommendation. This is my honest account of what happened, and I hope it helps others make an informed decision before booking.

I have used Holiday Buzz for the past 4 years. This time my hotel & flight booking was dealt by a gentleman called Rio Heathcliff. Excellent professional service. I would definitely use them again in the future.

Very attentive staff, in particular Rio, who has managed my booking. They are prompt to respond to requests and go out of their way to help.

Dania helped me immensely on 19th of October.

Thank you Luke for your prompt response. It’s good to know you handle the check-ins for flights. It means more time in the sun and less worry for me! Thank you.

Dania was Very helpful and polite..

Dealt with Luke today and he was great friendly, helpful and friendly top man 👍🏻

Following our holiday when we had a problem with the outbound transfer I contacted Holiday Buzz to ask for a refund for a taxi we had to get (due to the transfer confusion) We paid 26 euro and was offered a £10 refund and £20 holiday voucher which I refused - then Deane offered £20 refund + £20 voucher which I accepted. It was a pity I had to insist for the higher refund.
The holiday was advertised on Travelzoo and I thought it appeared to be a good deal but had a lot of stress n pressure with the booking, with “hard sell” trying to add on extra rates for superior rooms which I refused to pay- eventually the extra cost was removed!! I will not book with this company again.

Dania was very helpful in sorting my Boarding pass.
Well sorted. Thank you.

Dania resolved my issue quickly and with efficiency. Also her communication is very good.
Thank you Dania

The service was 5* and Rio was very helpful with payment and questions. Thank you

Tania was very helpful over the phone.
We had an issue where we were flying from Stansted and landing at Luton.
We are assured this has been sorted.

Dania and Janat have been very helpful with supporting in getting my holiday booked. Seamless service.

The staff at holiday buzz where very very good and answered all my questions that I was not sure about i have used holiday buzz several times and I have always been impressed with them they have always given us all the things that they have offered us.

Rio gave first class customer service and went above to ensure that all my matters had been in place towards my holiday break . If i could give him 10 stars ! I would . Thank you .

Very easy making payment over the phone. Luke took my card details quickly & correctly.

I am very pleased with the way Eva dealt with my query today. Her comprehensive answer put my mind at rest that our specific requirements would be met. Thank you Eva.