Holidaybuzz Reviews 

403
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team members for being exceptionally polite and consistently helpful when answering various travel queries. People deeply appreciate the prompt and professional assistance provided by agents when managing essential booking details and upgrades. Travelers note that staff members always go the extra mile to ensure every specific request is handled smoothly and efficiently. However, some reviewers were not happy with unexpected booking complications, advertising discrepancies, and sudden flight schedule changes that disrupted their plans. Others also noted frustrating experiences regarding poor communication from overseas call centres, unhelpful hotel receptionists, and unresolved compensation issues during their trips.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently polite, patient, and efficient... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely helpful,... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, with some customers praising helpful staff and smooth... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising helpful staff along with... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, as some reviewers praise helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff were very helpful and respectful. Luke was very professional. But I tried to cancel the transfer taxi 2 days after booking, four months before the holiday but taxi service which was very e... See more

Rated 5 out of 5 stars

Dania resolved my issue quickly and with efficiency. Also her communication is very good. Thank you Dania

Rated 5 out of 5 stars

I spoke to a man called Vicki and he was very helpful. He answers all my questions and if he didn’t know, he asked other departments. I feel that he understood everything I needed and wanted, and ga... See more

Rated 5 out of 5 stars

I’ve just had a great experience with my agent Neil who added my daughter to my booking seamlessly. He wend above and beyond to get me the best price he could and was very polite. Thank you Neil.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

403 reviews

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No history of asking for reviews

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4.2

All reviews

(403)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finer Details.........

Needed to book seats for my recently booked holiday, helped to do this by Linda who was very helpful and polite......providing excellent Customer Service!

10 October 2025
Unprompted review
Rated 4 out of 5 stars

erroneous but correctly updated

when I received my email confirmation of my booking to Budapest I was devastated as my arrival showed Barbuda. what on earth will i do in Antigua. Luckily this morning when I chatted with one of the customer service Franco he corrected it immediately that it might lead to a stressful situation. thank you.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

They were very helpful. Confirmed my bookings. They rang me back as promised. They made sure I had received All my documents. Very polite. Very professional.

29 September 2025
Unprompted review
Rated 4 out of 5 stars

Booked a holiday to Budapest

Booked a holiday to Budapest. All went as planned. The city is beautiful & the people are very friendly. Unfortunately the hotel housekeeping did not meet the 4* standard as expected. Made a complaint to the travel agent, Jace was very kind to attend to our problem and we were compensated with a voucher for future use. I will still use holiday Buzz in future.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost

Avoid this company at all cost!!! They force people into making payments over the phone without giving the conditions of payment. You cannot even change your mind within 30mins of payment!!! Pay me back my £650 immediately!!!!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Immediate Response

Barry Dot called me immediately following receipt of my email enquiry and sorted a minor problem out very effectively and professionally.
He was friendly, polite and efficient.
Thank you

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Holiday to Croatia

I find the customer service @holiday buzz amazing. Jace was very patient and took my details and helped me with my queries. Best experience with a tour company.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

My holiday bookng

I booked my holiday with Holiday Buzz recently.
Dylan & Peter were very polite & helpful in booking my holiday
Hopefully my holiday will go just as smoothly.
Highly recommended .

8 September 2025
Unprompted review

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