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Holden Smith Law Reviews 

1,247
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their helpfulness, professionalism, and ability to make processes stress-free. Many highlight the excellent service, noting its efficiency and ease. Reviewers often commend quick response times and clear communication, appreciating how staff kept them updated and readily answered questions. However, some people mentioned frustrating communication, with emails often going unanswered for days and difficulties reaching staff by phone. These reviewers also noted significant delays and a lack of urgency, leading to extended processes and the need for constant chasing, with some reporting initial staff communication was not optimal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting professional, efficient, and... See more

Response time

Users describe positive interactions with response time, with many customers reporting that staff were quick... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with many reviewers expressing frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Holden Smith was fantastic. . I have just purchased my house as a first time buyer and was nervous about the whole process . Alex Jones my solicitor was so helpful and fantastic. Al... See more

Company replied

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,247)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

My will was dealt with by Andrew, who was extremely efficient and explained everything with clarity. I'll definitely recommend Holden Smith Law to others

10 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Steven,

Thank you for recommending our services. We have passed on your kind words to Andrew.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic company. Highly recommended

I don’t normally write reviews but this one is well deserved. Bethany Anderson handled my case and she was brilliant from start to finish. She was extremely professional and helpful and i got the feeling that she actually cared about my case and thanks to her and Sara i finally have contact back with my son. Good luck with your career Bethany you’re already smashing it!

16 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Mark,

We are delighted to read that you are happy with how Bethany and Sara handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thanks Holden smith

Thanks Holden smith -
Michala Meakin And Lauren for making my sale and purchase easy, we did have some difficulties and delays over the 4 months due to Lauren being on leave but she always got back to me and called to update but I am now in my house 2 weeks and I am grateful for them managing all the conveyancing.

16 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sharmin,

Thank you for taking the time the write us these kind words. We have passed them onto both Michala and Lauren.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

A good service when faced with unforeseen challenges

Holden Smith provided conveyancing for the purchase of my first property. The process was all brand new to me but my solicitor, Hannah, was patient and had great people skills. Some things were last minute our end and we had unforeseen challenges with the property I was buying but Hannah very much rolled with the punches and reached out to me if there was anything I needed to action my end.

29 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Maria,

Thank you for taking the time to write us this review. We are pleased to read that you are happy with how Hannah and the team handled your purchase despite some challenges along the way.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very impressive service

Very impressive service, a very useful app and was looked after by James and Alta Girardi extremely well. Highly recommend.

31 October 2025
Unprompted review
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Reply from Holden Smith Law

Hi Alan,

We are delighted to read that you are happy with how James and Alta handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I recently bought a house and used…

I recently bought a house and used Holden Smith who dealt with the conveyancing, Lauren oversaw my process from start to finish and the overall service was very professional. Great customer service and would recommend.

8 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Reece,

Thank you for taking the time to leave us this review and for recommending our services.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

It has been 3 weeks since we completed…

It has been 3 weeks since we completed and moved in. After the whole ordeal of buying our first home which was stressful, I only remained with a positive review of Holden Smith and Lauren. She was patient and really thorough. It was such a rollercoaster period as we had a purchase fall through 4 months in. We still stayed with Lauren onto the next purchase which literally took 8 weeks from viewing to completion. Not to say we didn’t face some delays due to her being busy, but she always always took my call. And on the call, she was patient, polite and professional. Overall we remained with a positive feeling of Holden Smith and we have settled into our new home. We are happy to recommend these solicitors♥️

4 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Lauren and the team handled your purchase despite all of the obstacles that came your way.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

First Time Buyers - No Stress

We are first time buyers and Zack, Chloe and Leah were amazing. They explained everything in detail and was very quick with reviewing documents and managed to get us completed much quicker than we thought! I would recommend these 3 to anyone who needs exceptional solicitors!

23 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sean,

Thank you for taking the time to write us these kind words. We are delighted to read that you are happy with how the team handled your purchase.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Happy with the conveyancing service

I was recommended to Holden Smith Law for selling a flat. I am happy to have used them. They replied promptly to my emails and phone calls. There was a big rush at the end, as the buyers wanted to complete before Christmas. Zain Khan made every effort to facilitate this, and it was achieved.

23 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sandra,

Thank you recommending our services. We are delighted to read that you are happy with how Zain handled your sale and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

The girls Chloe

The girls Chloe, Leah and Donna were great made the whole experience easy always returned calls and emails , sale went through quickly thank you to you all very efficient and professional , I would use them again , Frances Pearce .

22 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Frances,

Thank you for taking the time to write us this review. We have passed on your kind words to the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Id like to thank Ashan for his…

Id like to thank Ashan for his brilliant support and assistance on buying my first property, As soon as this gentleman took on my case it was a breeze. Ashan had great communication and would fulfill any task swiftly, also Alexander was also truly fantastic in assisting.
Thanks again
Would highly recommend

19 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Ross,

Thank you for recommending our services. We are delighted to read that you are happy with how Ahsan and Alexandru handled your purchase and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Holden Smith

Ryanne and Kirsty were brilliant, really helpful and kept the conveyancing process running smoothly.

2 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking he time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Challenging Sale - Great Solicitors

I've had the worst journey selling my home due to errors made by third parties, however, Holden Smith (Keely Moore) have stuck with me to completion and I can honestly say, have been a great support.
If my solicitor had been as poor as some I could mention, I would really have been at the end of my tether, so I am very grateful for their professionalism.

8 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Andy,

We are delighted to read that you are happy with how Keely handled your sale despite the obstacles that came your way. We have passed on your kind words to her and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Safe secure expert advice

Ahsan and Alexandru gave expert advice and attention throughout and made my house purchase and transfer of equity a safe and secure transaction. If I had any queries they were responded to promptly, I would not hesitate to recommend this firm of solicitors and would definitely use them again

19 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Denise,

Thank for recommending our services. We are delighted to read that you are happy with how Ahsan and Alexandru handled your purchase and transfer and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service all round

Absolutely fantastic service from Francesca at Holden Smith. Her attention to detail, care for the complex processes, and ability to move mountains when necessary was all so appreciated. Her communications were brilliant and we were so grateful to have had Francesca on our side. We would recommend her to any house mover.

11 December 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Francesca handled your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Conveyancing

Straightforward process. Good communication.

18 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jon,

Thank you for leaving us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A friendly an efficient service

We chose Holden Smith Law as a local company for our conveyancing. We were always treated in a polite, friendly manner and they responded to all our queries promptly. As the whole buying and selling of properties was new to us, we were encouraged to call into their office for reassurance in filling in all the paperwork. They inspired confidence in what was a stressful time.

12 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Gillian,

We are delighted to read that you are happy with the service that our team provided you with your conveyancing and helped you during stressful times.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Friendly and Professional

Attending the solicitors’ office for a meeting with Sukhmani, I was greeted in a friendly and welcoming manner by Tina. This was the first time I’ve met Sukhmani regarding the sale of my property and the purchase of another. She greeted me in a friendly and professional manner, and put me at ease regarding the legal process. I’m confident that I chose the right firm of solicitors to undertake my conveyancing work.

17 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Karen,

Thank you for taking the time to write us this 5-star review. We are pleased to read that you are happy with how Sukhmani and Tina have helped you so far. We look forward to continuing our work with you.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from Hannah Wilde

Our conveyancing solicitor was Hannah Wilde from Holden Smith and from the very start she has been fantastic. At every stage she explained everything and made the dark art of conveyancing into an understandable and pleasurable experience. We felt extremely comfortable knowing Hannah was looking after our interests. There were some challenges along the way but Hannah was always there to explain, simplify and provide a solution. We would use Hannah again in an instant, she is very customer focused, provides empathy when needed, is easy to identify with and is a thoroughly professional individual. She is a great advertisement for Holden Law!

12 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Nick,

We are delighted to read that you are happy with how Hannah handled your conveyancing and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Many thanks to Alex Jones

Many thanks to Alex Jones, Sukhmani Nijjar and team for their courteous and efficient handling of the sale of my property. I was regularly informed of updates and my queries were dealt with quickly and fully. I would not hesitate to recommend the firm and will contact them for any further transactions which would require their assistance.
Penelope J Beaumont

12 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Penny,

We are delighted to read that you are happy with how the team handled the sale of your property and have passed on your kind words to them.

We look forward to working with you in the future.

Kind regards,

Holden Smith.

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