Hobbiesville Reviews 663

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the competitive pricing, often finding excellent deals and a wide selection of products. The customer service is frequently described as top-notch, with many appreciating the quick responses and effective resolution of issues. However, some customers also noted significant problems with orders, including damaged or incorrect items upon arrival, and some experienced difficulties with pre-orders being cancelled or delayed. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, particularly regarding damaged goods or missing items.

What people talk about most

Order

Reviewers mention ambiguous feedback about order. Many customers praise the excellent service, quick... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the wide variety of products,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and quick... See more

Price

Clients share ambiguous opinions on price. Many customers praise the competitive and fair prices, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered with hobbiesville about 7 times now and have had nothing but amazing experiences with them. Prices are always very competitive, their shipping has been faster than every other company I o... See more

Rated 5 out of 5 stars

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift ba... See more

Rated 5 out of 5 stars

I bought a product, and the next day, the price of that product had dropped. The Hobbiesville team acted professionally by offering a gift card with a value corresponding to the discount difference. H... See more

Rated 5 out of 5 stars

This is my favorite Hobby shop at the moment. They offer great prices and super fast turn around time and shipping. Customer service is always willing to work with you to make sure the customer is ha... See more


Company details

  1. Collectibles Store

Written by the company

We are an online hobby shop specializing in collectable items. This includes trading cards, board games, puzzles and toys.


Contact info

4.1

Great

TrustScore 4 out of 5

663 reviews

5-star
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1-star

Replied to 4% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick shipping of well priced stock

Shopping with Hobbiesville is always an excellent experience. You’ve always got a great selection, terrific prices and the ability to use tools like shop pay and Sezzle make you, as a company, stand out head and shoulders from the rest. Not to mention the shipping being wonderfully quick, well packaged and I personally appreciate how compact the packages arrive. Many other stores send these humongous fridge boxes for a handful of singles and a few packs/decks. Props to your shipping department for that. All of these huge positives have really made Hobbiesville my go to whenever I can’t find what time looking for in the area. I have even gone out of my way while visiting in Ottawa to check out the brick and mortar location. As always selection was fantastic and your employee was very friendly and helpful.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but the best experiences

I've ordered with hobbiesville about 7 times now and have had nothing but amazing experiences with them. Prices are always very competitive, their shipping has been faster than every other company I order from and their support is on the ball and very helpful! Even during huge releases when I know their busy they always make time.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Possible scam?

Ordered 2 items online, received an email saying it was sent, but the tracking number brought no results. 2 weeks later asked what was happening, then received a second email saying my order was sent out with a different carrier, and received no apology or explanation of what happened. DO NOT RECOMMEND!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional

I bought a product, and the next day, the price of that product had dropped. The Hobbiesville team acted professionally by offering a gift card with a value corresponding to the discount difference. Hobbiesville was not obligated to reimburse me, but they did anyway, which is greatly appreciated. Hobbiesville is a young company that stands out among the various retailers in its field, and we often find the best prices in the country. Thank you, and keep up the good work!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Scalpers

Scalpers; Over-inflated prices & takes 10% of your purchase if you attempt to cancel a preorder

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Hobbiesville is amazing!

Hobbiesville is one of the nicest places to play, buy or sell your cards. Their price is fair and the customer support is always trying to make sure your experience at the store is what you hope to be.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Finally Got The BatPod!

Target's toy sections are a collector's nightmare in San Francisco. Seriously, THEY NEVER HAVE ANYTHING. I couldn't find 'target's in store only exclusive' BatMan & BatPod at any target in the city. McFarlane's customer service wasn't any help, or any of the greedy scalpers online either. So after about a month & a half I gave up. But luckily I found Hobbiesville! And they sold it for less than anyone else including shipping.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Quick response time. All responding emails I've received from HV was always helpful and informative. They have a customer for life!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

This company is not to be trusted

This company is not to be trusted! They are selling brand new sets way above MSRP , ontop of it all they send out damaged products.
I paid 400$ for a surging sparks booster box + I paid extra for collector shipping & they still send out damaged product.
This is a prime example of what is not good for the hobby!! I will be posting my reviews everywhere so this doesnt happen to other people*

I would give it a zero star if i could it doesnt even deserve 1star rating.

3 April 2025
Unprompted review

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