The vendor is incredibly patient and resourceful with every query, provided pics and videos to describe the situation/ products of can’t be explained with merely words. Glad to have a vendor with th... See more
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Got my order delivered for a custom spacebar cap and it looks incredible!! Thank you guys!

Reply from Hirosart
Unfortunately very bad experience. Super cool product and website is good but communication and shipping is very poor. I ordered late January and I have been waiting until now because I know it could take a while to ship from Vietnam (?). I didn’t even get confirmation for my payment. I was about to complain and ask for a refund but then it told me the order was processed. Excited, I tried the tracking number and that doesn’t even work even after 3 days. Maybe I did not read the website properly but I thought it would take 6-12 business days. I didn’t think it would take over 2 months. I understand things can take a while but communication could be very very helpful and put me at ease more.

Reply from Hirosart
Product was easy to order. When inquiring on the shipping being delayed, a representative responded immediately. I took 1 star off due to the item being shipped after 40 days.

Reply from Hirosart
Questions about your order will be answered very quickly and clearly so you know exactly what is going on, the team is very helpful and informative and products are very good quality.

Reply from Hirosart
Really positive and fast replies from the business. There was a mishap with the delivery and within about two emails they had resolved the problem which wasn't even caused by them. I can't recommend them enough the lamps look absolutely incredible. I will be purchasing again and probably going for the largest size as they so amazing and well detailed I think it's worth the money. Makes an incredible gift or giving your own space a bit of personality

Reply from Hirosart
Never received my product ordered on December 31st of 2025

Reply from Hirosart
Love my epoxy lamp! Long fabrication process but quick answers to my questions and result is awesome! Thank you

Reply from Hirosart
The keycaps look fantastic! There's a great attention to detail on each cap I ordered, they look absolutely great! They also fit snug on my keyboard and feel fine after a lil bit of typing to break them in a lil bit.

Reply from Hirosart
Took a bit to but that was very clear that it would 100% worth the money and time

Reply from Hirosart
Second time I buy from Hirosart and still super satified! The product is amazingly well done, I love it. The only minor problem I had was that the tracking didn't work for some reason, so I wasn't able to follow the delivery. But it still arrived as expected so no real issue.

Reply from Hirosart
I love that the creators are fast in responding to emails and is willing to work with the customers. I was slightly disappointed that Hirosart were not able to make a beloved couple that I had envisioned within an epoxy lamp.

Reply from Hirosart
Absolutely amazing quality. Really happy with what I ordered. It took about 5 weeks to arrive to the UK which was longer than i expected but there was tracking available throughout and it was definitely worth the wait. I'll be ordering again!

Reply from Hirosart
Product is of good quality and packaged well. This is NOT a quick ship product, as it is custom made. From date of order to delivery was 40 days. Plan accordingly if you want this as a gift as I did.
I ordered a single key cap nearly a month ago and it is just now shipping. Insane.

Reply from Hirosart
Absolutely stoked about my order. The keys fit perfectly and they look amazing! 10/10 recommend! I asked for specifics and they nailed it.

Reply from Hirosart
No problems in communication whatsoever. They reached out multiple times regarding any minor changes to ensure the custom product is up to my expectation. The lamp lamp arrived well and functional.

Reply from Hirosart
They were quick with their responses and offered very friendly service. Would recommend.

Reply from Hirosart
Beautiful lamp, exactly what I was looking for! Well made, heavy and solid. Perfect!

Reply from Hirosart
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