Really simple and straightforward booking, delivery and collection process. We booked a Mega Bag to take the waste from our bathroom refurbishment. It easily swallowed up our old bath, shower door an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... See more
Company replied
I have used several midi hippobags in the past. This time I needed the big one, for a bedroom refitting project. I chose to have a hipposkip instead of a conventional metal skip for two reasons: (1)... See more
Company replied
Never had an issue. The initial purchase and then collection of the bag is usually seamless. They don't give you an exact date, but they've generally arrived earlier than expected. The bag work... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
23K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hippo garden waste bag
We had garden soil to get rid of and thought a skip would be too big so decided on Hippo.
You buy a bag, fill up and email them to pick up within 5 days. We needed more than one bag so went to Wickes and purchased another two.
It was very easy, quick and efficient service.
I would recommend them.
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear our HIPPOBAGs were the perfect solution for your garden waste. It's great to know you found the whole process easy, quick and efficient, and we really appreciate your recommendation.
Thank you for choosing HIPPO!
Team HIPPO
Very prompt service.
Very prompt service.
Hippo collected next day.
Easy to order & also booking collection
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found our service easy to use and that your HIPPOBAG was collected the very next day. It's great to know everything went smoothly from ordering through to collection.
Thank you for choosing HIPPO!
Team HIPPO
Purchased the XL bag from B & Q 3…
Purchased the XL bag from B & Q 3 months ago, it’s been such a relief knowing there is no pressure or extra charges for length of time, we are sorting our garden which has taken time. I went online and requested collection, hey presto gone in 2 days of request! Getting another for a house clear!
14 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found the flexibility of the HIPPOBAG so helpful while clearing your garden. It's great to know your collection was completed within two days of your request, and we look forward to helping with your upcoming house clearance.
Thank you for choosing HIPPO!
Team HIPPO
Very easy to organise the bag and…
Very easy to organise the bag and collection of waste.
The company didn't give us a text the day before to say they were collecting as they said they would.
17 July 2026
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found it easy to arrange your HIPPOBAG and collection.
We also appreciate your feedback regarding the collection notification. We're sorry you didn't receive the text message as expected, and we'll share your comments with the relevant team as we continue to improve our service.
Thank you for choosing HIPPO!
Team HIPPO
Reply from HIPPO
Thank you for your review!
We're delighted to hear everything went smoothly and that you found our service quick and hassle-free.
Thank you for choosing HIPPO!
Team HIPPO
A Quick and Easy solution
From ordering my bag to collection it was very easy. I filled my bag and it was picked up 48 hours later. I will definitely be using the services of HIPPO again
15 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found the whole process quick and easy, from ordering your HIPPOBAG through to collection. It's great to know your bag was collected within 48 hours, and we look forward to helping you again in the future.
Thank you for choosing HIPPO!
Team HIPPO
REALLY good service.
To start with, the bag always turns up within a couple of days of ordering. As to collection - SO easy and straightforward. Just request collection online, the truck turns up within the five working days, never any issues, the driver is always polite, helpful and pleasant. Altogether a REALLY good service - which I've used several times and will continue to use....
16 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've had such consistently positive experiences with HIPPO. It's great to know our delivery and collection service has always been easy, reliable and hassle-free, and that our drivers continue to provide friendly and helpful service.
Thank you for your continued support and for choosing HIPPO!
Team HIPPO
Great service...
Easy to order the initial service. The bag turn up after just a few days. Having six months to fill it and collect it was a blessing as I don't get much free time to do what I have to do. Once filled, we ordered the collection that came five days later. All good. The only thing If probably say is that it's a little expensive.
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found our service easy to use, from ordering your HIPPOBAG through to collection. It's great to know the six-month filling period gave you the flexibility you needed, and that your collection was completed within five days.
Team HIPPO
I've been using Hippo for over ten…
I've been using Hippo for over ten years - great when you just don't have the time, energy or capacity to take stuff to the dump and need a clear out on the spot. The Hippo team make it easy, they drop off and collect without you being there - magic, it's gone! Perfect.
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you've been choosing HIPPO for over ten years. It's wonderful to know our service continues to make clearing out your waste quick, easy and hassle-free, and that our delivery and collection process works so well for you.
Thank you for your continued support and for choosing HIPPO!
Team HIPPO
A really quick and hassle free service
A really quick and hassle free service. I booked a collection for my bag, and it was collected within 24 hours. Would highly recommend.
10 July 2026
Reply from HIPPO
Thank you for your recommendation!
We're delighted to hear you found our service quick and hassle-free. It's great to know your HIPPOBAG was collected within 24 hours.
Thank you for choosing HIPPO!
Team HIPPO
It was so easy
It was so easy. Ordered the bag, filled it, ordered a pick up online and 4 days later the bag had gone!
17 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you found the whole process so easy, from ordering your HIPPOBAG to arranging collection. It's great to know your bag was collected within four days and everything went smoothly.
Team HIPPO
Reply from HIPPO
Thank you for your review!
We're delighted to hear you found the booking process easy and that your collection was completed quickly.
Team HIPPO
Reply from HIPPO
Thank you for your fantastic review!
We're delighted to hear you were pleased with our pricing, service and communication. It's great to know you had such a positive experience.
Team HIPPO
As an older person you get time to fill…
As an older person you get time to fill the skip without worrying about time limits and then picked up a few days when ready.
16 July 2026
Reply from HIPPO
Thank you for your review!
We're delighted to hear you appreciated the flexibility of being able to fill your HIPPOBAG at your own pace and arrange collection when you were ready. We're pleased the service worked so well for you!
Team HIPPO
2 large mega bags
As the mega bags were a bit too far from the highway to reach. Ken the driver managed to reverse up the driveway to lift them onto his lorry. Well done.
16 July 2026
Reply from HIPPO
Thank you for your fantastic review!
We’re delighted to hear Ken was able to safely complete your collection despite the challenging access.
Team HIPPO
Reply from HIPPO
Thank you for your kind feedback. We're delighted to hear that our driver provided a professional and polite service. We’ll be sure to pass your comments on to the team, as we know how much customers appreciate friendly and experienced drivers.
Thank you for choosing HIPPO, and we hope to help you again in the future.
Team HIPPO
Quick delivery of bag
Quick delivery of bag, when phoned for pick up arrived in twodays and was quick and efficient
9 July 2026
Reply from HIPPO
Thank you for your great feedback. We're pleased to hear that your bag was delivered quickly and that your collection was arranged promptly and completed efficiently.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Team HIPPO
When booking a slot for pick up an…
When booking a slot for pick up an option was given if you wanted to be present at collection. I indicated I did and left my number. The bag was picked up. But no phone call to inform me. The bag could have been filled a little more. Once it had been lifted slightly off the ground. I wasn’t given the opportunity to fill it level. So I wouldn’t use Hippo again for the price (too expensive) and for the lack of their ability to communicate when I’ve prepaid for a service. Be warned. Not great!
15 July 2026
Reply from HIPPO
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We appreciate your comments regarding not receiving a phone call before collection. While you requested to be present, we're sorry this wasn't communicated as expected, and we'll pass your feedback on to the relevant team.
Regarding the amount of waste in the bag, we do ask customers to book their collection only once the bag is ready.
We appreciate your feedback and are sorry to hear that you felt disappointed with the service. Your comments help us identify areas where we can improve, and we thank you for taking the time to let us know.
It was incredibly handy for the work we…
It was incredibly handy for the work we had done. We could fill it in our own time and just ask for a collection when we were ready. Will definitely use again.
15 July 2026
Reply from HIPPO
Hi,
Thank you for taking the time to leave such a lovely review. We're pleased to hear that the HIPPOBAG was so handy for your project and that being able to fill it at your own pace and arrange collection when you were ready!
We are delighted you would use us again!
Team HIPPO
Excellent service
I ordered a Hippo Megabag because I wasn't sure if a skip would fit through my tiny drive gates.
The booking service is extremely simple to use followed by fast delivery of the bag. You can put the bag anywhere within reach of the street.
They allow you 6 months to fill your bag, so youre not rushing to fill it, once you have filled the bag (must be level) you just pop online and click for delivery. It's as simple as that.
I booked collection at 4pm on Tuesday evening and the bag was collected at 7.10am the following morning. Quickly and quietly without fuss.
I actually couldn't recommend HIPPO bags enough.
15 July 2026
Reply from HIPPO
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that the HIPPOBAG was a convenient solution for your project.
We're pleased that you found the booking process simple, the delivery service quick, and the collection fast and hassle-free. We know how useful the flexibility of being able to fill the bag at your own pace can be, and we're glad this worked well for you.
Thank you again for your recommendation. We really appreciate your support and hope to help with any future projects.
Team HIPPO
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