The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordinarily wear a size 11 or 11 1/2 shoe but this shoe is a little too short even though it was rated as 11 to 11 1/2, so it pinches my left big toe just a little bit. Otherwise it’s a very comforta... See more
Company replied
So far I am happy with my order. The shoes are comfortable and as described. I had a problem at the time of ordering, I made a mistake purchase, but was not able to cancel the item. The incorrect item... See more
Company replied
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All day comfort
The shoes are comfortable and easy to slide in. i'm on my feet all day at work, I had tried them only for one day since I got some days off for medical reasons. I cannot qualify the shoes on comfort all day long yet but, I'm looking forward to have a comfortable-ish day at work, let's see how it goes, thanks for asking.
11 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your initial thoughts with us. Hearing that you find our shoes comfortable and easy to put on means absolutely everything to our entire team!
We hope they continue to provide you with all day comfort throughout your workday and beyond. We would love to hear more about your experience as you continue wearing them!
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. We are always here for you!
Hike Footwear
Customer Service
Shoes fit and feel good.
Ease of ordering. Shoes look and feel good. After ordering had to wait while shoes came from overseas. I normally wear shoes in the 8 to 8.5 size range so your 8 to 8.5 fit fine. Now comes the longevity test.
14 August 2026
Unprompted review
Reply from Hike Footwear
We’re delighted that you had an easy ordering experience and that your new Hike shoes look and feel great! It’s especially wonderful knowing that the 8 to 8.5 size range turned out to be just the right fit for you.
We appreciate your patience with the delivery time and are grateful that you gave Hike a try. We hope your shoes continue to keep you comfortable and hold up beautifully with every step. Thank you so much for sharing your experience and feedback with us!
Hike Footwear
Customer Service
I was able to find my shoes
I was able to find the shoes I had been looking at. Checking out was good. I don't remember any problems. I didn't require help from customer service.
25 July 2026
Unprompted review
Reply from Hike Footwear
We’re glad that you found exactly the shoes you were looking for and that the checkout process was smooth and easy! It’s wonderful knowing that your shopping experience with Hike went so well from start to finish.
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your support and hope you absolutely love your new shoes!
Hike Footwear
Customer Service
It took quite a while for me to get my…
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, which was OK because it ended up netting me what it would cost me if I had returned the shoes. I wish you would've had size 13 and men and I'd probably have a pair.
13 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that your experience was more difficult and time-consuming than it should have been. Waiting longer than expected for your order and then having to go back and forth over the return options understandably made the situation frustrating. You deserved a much simpler and smoother experience from us.
We’re also sorry that the size you needed wasn’t available. We appreciate your willingness to give Hike a try and your honest feedback about the entire experience. Comments like yours help us understand where we need to do better, both with our service and size availability.
Hike Footwear
Customer Service
Slow service no response for my return…
Slow service no response for my return question.
13 August 2026
Unprompted review
Reply from Hike Footwear
We are truly sorry for the frustration caused by the slow service and lack of response to your return inquiry. We completely understand how upsetting it can be to reach out for assistance and be left waiting without the support or answers you deserve.
Please know that we take your concerns seriously and are actively reviewing what happened so we can improve our communication and provide a smoother, more responsive experience for our customers. We sincerely appreciate your patience and feedback.
Hike Footwear
Customer Service
Still waiting
Still waiting, as your website states to request permission for a return. Still waiting, Customer service sucks, Can't get a hold of anyone. These shoe are not comfortable at all. I have neuropathy in my feet and when wearing these shoes briefly, I felt everything on the bottom of the inside of the shoe and the ground.
2 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration with both our shoes and our customer service. It's concerning for the shoes to cause such significant discomfort, especially with your existing foot sensitivity, and then to feel that your return requests were going unanswered.
Your experience and concerns are important to us, and we truly appreciate you bringing them to our attention. We will take your feedback seriously as we continue working to improve both our products and the care we provide to our customers.
Hike Footwear
Customer Service
The shoes are different to say the…
The shoes are different to say the least. I normally wear a size 8.5 quad E. The 8.5 was very tight and it was really tight on my toes. Next time I will order a size 9.
16 August 2026
Unprompted review
Reply from Hike Footwear
We’re sorry that the size you've chosen felt too tight and uncomfortable around your toes. We know how disappointing it can be when you’re looking forward to a new pair of shoes and the fit just isn’t right.
Thank you for sharing your experience with us. Your feedback truly helps us improve our sizing guidance and create a better experience for our customers.
Hike Footwear
Customer Service
Keeping in touch
Keeping in touch. I feel I am able to communicate with you and get a response from you quickly.
16 August 2026
Unprompted review
Reply from Hike Footwear
We're so glad to hear that our communication has met your expectations! Providing quick, clear, and helpful support is something we strive for every day, so it's wonderful to know you had a positive experience with our team. Thank you for taking the time to share your kind words. Your support and feedback truly mean so much to us.
Hike Footwear
Customer Service
None of these shoes fit, I’m trying to return them and cannot get help
None of these shoes fit, much too wide!
16 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry that our shoes didn't fit properly and were too wide for your feet. We completely understand how disappointing it is to look forward to a new pair of shoes only to find that they don't fit as expected. We know that a proper fit is essential for both comfort and confidence, and we're sorry that we fell short of your expectations.
Your feedback is incredibly valuable to us, and we're carefully reviewing comments like yours as we continue working to improve our designs and provide a better experience for every customer.
Hike Footwear
Customer Service
This is the second time I have reached…
This is the second time I have reached out to you regarding the shoes I paid for and received. There are sharp edges under the tongue of the shoe that scratched my foot and I’m unable to wear these. I need to know how to return them for a refund. I would appreciate some kind of answer from you.
7 August 2026
Unprompted review
Reply from Hike Footwear
Apologies about the discomfort you experienced and that the sharp edges of the shoes made them unwearable. We completely understand how frustrating and disappointing it is to receive a product that doesn't meet your expectations, especially when you were looking forward to wearing it.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and frustration this has caused.
Hike Footwear
Customer Service
Mine are GREAT
I use mi e for walking and I find my back dies not hurt while walking 2-1/2 to 4 miles. But I recently ordered a pair for my husband. I got the 9/9.5 but his orthotics didn't fit. I was told to keep the first pair and they sent me a 10/10.5 which seem to be almost like the first size. They are not a wide width so those didn't work either. So now im stuck with two pair of men's hikes that no one can wear and I don't know what to do with them. I can't sell them to anyone because their food is either too small or too big. I don't know the dates it was last month.
24 July 2026
Unprompted review
Reply from Hike Footwear
We understand how disappointing it is when a replacement still doesn't solve the problem, and we can imagine how frustrating it must be to end up with two pairs that don't work as expected.
Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated and helps us continue improving our products and customer experience.
Hike Footwear
Customer Service
Horrendous customer service
I ordered my usual size from hike and my toes went all the way up to the top. I would not be able to wear socks with these shoes so I wanted to exchange them. You can only reach hike by email. Their phone number does not work I emailed them seven times with no response. I called my credit card company and started a dispute. I certainly responded to that very quickly. They said I could certainly return the shoes and exchange them, but until the dispute was closed, there was nothing they could do my credit card company said do not close the dispute unless they make good what they promised after a couple of weeks. My credit card company sent me a letter that they close the dispute because the company said that the problem was resolved. It was not. I emailed hike again and said that because of all this I did not want to exchange the shoes I wanted a refund and I wanted to return them. They said that they had to send me a return form and after another week I got the form, which is laborious to fill out you also had to enclose your invoice a copy of the reason why you’re returning the shoes and proof of the return I did all of this and I had to pay $11 to return them. I got a response from them saying that the dispute was still open so they couldn’t refund my money but they did get the shoes back. I sent a copy of my credit cards letter that the dispute was closed. They said they hadn’t gotten their money back called my credit card company and they said the dispute was closed. I was charged back and hike was refunded. I can’t find that refund after a month. I have emailed them numerous times and they keep telling me the same thing. They’re so very sorry. We really want to apologize for all your inconvenience but until we get our refund, we can’t refund you. They are so very polite and they are so very full of crap. I will call my credit card company again and let them know that this has not been resolved that I did return the shoes and send them the proof of everything. Do not buy anything from this company. They are scammers.
27 July 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback. We are truly sorry for the frustrating experience you've had with your order, exchange, and refund. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience this has caused.
Your feedback is incredibly valuable, and we're actively reviewing our processes to improve both our customer service and order resolution experience to help prevent situations like this in the future.
Hike Footwear
Customer Service
Nightmare from start to finish
Nightmare from start to finish. Poor quality merchandise, extremely slow shipping and their customer service is the worst I’ve ever dealt with.
Avoid at all cost.
15 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry that your experience with us was a nightmare from start to finish. We sincerely apologize for the poor quality of our merchandise, the extremely slow shipping, and the unsatisfactory customer service you received.
We understand your frustration and regret that we fell so far short of your expectations. Your feedback is very important to us as we continuously strive to improve.
Hike Footwear
Customer Service
Not satisfied with my purchase or the company
I ordered two pairs of shoes because my sister said they were really comfortable. She had no trouble with her order. Mine came late. I received notification that they had been delivered. A week later they still hadn't been delivered so I emailed them. No reply from Hike. Two weeks later they arrived. However they were the incorrect size. I used the Hike footwear sizing to order. I ordered size 39 and they were too small. I have never worn a size 40 pair of shoes so I think there sizing is incorrect. Unfortunately, they arrived at a busy time so I didn't try them on for a couple of weeks. When I found out they were the incorrect size, I contacted them about an exchange as they say they are free. However what they don't tell you is that they are only able to be returned after 30 days. I contacted them and they refused to budge, even though they weren't delivered when I received the notification because I live in the country and don't receive mail regularly. Their communication with me has been very annoying sending me to the return/exchange page which obviously doesn't work after 30 days. Since then no communication and I'm left with 2 pairs of shoes that I can't use. Don't use this company, as they are very frustrating to work with and obviously don't stand by their product.
31 July 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustrating experience you've had with your recent order. We understand how disappointing it is to receive incorrect sizes and encounter delays, especially when you were looking forward to comfortable footwear.
We truly regret the communication issues and the difficulties you faced with our return policy. Your feedback is invaluable as we strive to improve our services and product sizing.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're happy that you found our shoes well-made and comfortable, and that you had a great experience with our service! Knowing we met your expectations truly means the world to our team.
Thank you so much for taking the time to share your kind words and wonderful feedback. We genuinely appreciate your support and are so grateful to have you as part of the Hike family!
Hike Footwear
Customer Service
I ordered three pairs of shoes and…
I ordered three pairs of shoes and these shoes are so comfortable. I had to wash one pair of shoes and it was so easy.
15 August 2026
Unprompted review
Reply from Hike Footwear
We're thrilled to hear how much you're loving your Hike shoes! It means so much to us to know they're not only incredibly comfortable but also so easy to clean. Knowing they're making your everyday life a little easier while keeping your feet comfortable is exactly what we hope for with every pair we create.
Thank you so much for taking the time to share your wonderful experience and for being part of the Hike family!
Hike Footwear
Customer Service
Ordering was easy and shoes were…
Ordering was easy and shoes were delivered promptly. The shoes are comfortable and still getting use to them. Very different than New Balance. I'm hoping they help with my balance. My only issue is they don't have much protection if you step on something or working outside.
5 August 2026
Unprompted review
Reply from Hike Footwear
We're thrilled that ordering was easy, your shoes arrived promptly, and that you're already finding them comfortable! It's wonderful to know you're giving yourself time to adjust to the unique feel, and we hope they continue to provide a positive experience as you wear them.
We appreciate your honest feedback about wanting more underfoot protection for working outside. Comments like yours are incredibly valuable and help us continue improving our products. Thank you so much for your support and for choosing Hike Footwear!
Hike Footwear
Customer Service
That will depend on whether the return…
That will depend on whether the return option I was told about can actually happen, as the link for setting up a replacement order isn't working...
The email response to my inquiries has been polite and timely,,, but net results haven't followed.
12 August 2026
Unprompted review
Reply from Hike Footwear
We appreciate you sharing your experience, and we’re very sorry for the frustration caused by the replacement link not working. We completely understand how disappointing it is to receive timely responses but still be unable to move forward because the link provided isn’t functioning properly.
Our team is looking into the issue so we can understand what went wrong and help prevent similar problems in the future. You deserve a simple and hassle-free experience, and we sincerely apologize that we fell short. Thank you for your patience and for giving us the opportunity to improve.
Hike Footwear
Customer Service
I bought two pairs by mistake and I end…
I bought two pairs by mistake and I end up keeping them both. Then on your website you advertise BUY ONE PAIR AND GET ONE PAIR FREE. SO MUCH FOR MY LUCK. The shoes are very comfortable and I plan to tell my friends about them. We are all in the same age bracket and can use the help walking. Thank you, Marie Susice
9 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing such a wonderful review with us! We’re glad that what started as an accidental order of two pairs turned into such a positive surprise and that you ended up loving them both. Knowing that you find your Hike shoes so comfortable truly means so much to our entire team.
We’re especially grateful that you’re planning to share your experience with your friends. Your recommendation and kind words are such a wonderful compliment to us. Thank you for choosing Hike and for your amazing support. We hope you enjoy many more comfortable and happy walks ahead!
Hike Footwear
Customer Service
Love the shoes have 4 pairs
6 November 2025
Reply from Hike Footwear
We’re thrilled to hear how much you love your Hike shoes and that you already have four pairs! Knowing that you continue to choose us truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback and for your continued support. We’re incredibly grateful to have you as part of the Hike family and hope you enjoy many more comfortable and happy steps in every pair!
Hike Footwear
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.