The shoe is very good, and so far worth the experience. But I had a hard time trying to convince your automatic ordering process that I only wanted one pair. Instead you followed through and sent t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordinarily wear a size 11 or 11 1/2 shoe but this shoe is a little too short even though it was rated as 11 to 11 1/2, so it pinches my left big toe just a little bit. Otherwise it’s a very comforta... See more
Company replied
So far I am happy with my order. The shoes are comfortable and as described. I had a problem at the time of ordering, I made a mistake purchase, but was not able to cancel the item. The incorrect item... See more
Company replied
It took quite a while for me to get my order longer than most places I order stuff from. And then I had to barter with you to be able to return them and in the end I settled for 70% of what I paid, wh... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Exceptional toe room
Exceptional toe room, easy to get on, very comfortable. I’ve worn them every day.
15 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your Hike shoes have been comfortable and that they’re so easy to put on! It’s especially wonderful knowing that the roomy toe box gives your toes the extra space they need and that your shoes have become your everyday go-to pair.
Thank you so much for taking the time to share your wonderful experience with us. Knowing that you enjoy wearing your Hike shoes day after day truly means so much to our entire team. We appreciate your support and hope you enjoy many more comfortable steps ahead!
Hike Footwear
Customer Service
You sent wrong sizes and won't correct…
You sent wrong sizes and won't correct it. Shame on you!!
29 June 2026
Reply from Hike Footwear
We sincerely apologize for any disappointment this situation has caused. We completely understand how important it is to receive clear and timely assistance when you have a concern.
Our customer service team has carefully reviewed your concern and is actively working to get this resolved for you. Please take a moment to check your inbox, including your spam or junk folder, for our response. Thank you so much for your patience and for giving us the opportunity to assist you and make things right.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you are pleased with your Hike shoes the pricing and your overall delivery experience means absolutely everything to our entire team!
Knowing that everything came together to make your experience a truly positive one is exactly what we work so hard for every single day and knowing that we delivered that for you is the greatest reward we could ever ask for.
Thank you so much for your amazing support and for choosing Hike. We are so proud and grateful to have you as such a valued and cherished part of the Hike family.
Hike Footwear
Customer Service
Shoe is beautiful
Shoe is beautiful, very well made. Most importantly, it is very comfortable. I had no problem walking in these from day 1. I feel very stable when I walk in these. I would definitely recommend these to a friend and would buy a second pair.
15 August 2026
Unprompted review
Reply from Hike Footwear
It truly makes our day knowing that you find them beautiful, well-made, and comfortable right from the very first wear. We’re especially happy to hear that you feel comfortable, stable, and confident with every step.
Thank you so much for sharing your wonderful experience and for recommending Hike to others. Hearing that you’re already considering a second pair means so much to our entire team. We truly appreciate your support and hope you enjoy many more happy and comfortable steps ahead!
Hike Footwear
Customer Service
This company exhibits NO Customer Service AT ALL!
I received my order of 3 pairs of shoes on Aug. 10 '26. I requested to exchange them for a 1/2 size larger. I received no response after 2 days. I requested a call back to discuss the issue and did not receive on during their scheduled time frame. I sent several emails requesting assistance. I responded on their website by again detailing my need to exchange. Still no response. VERY POOR CUSTOMER SERVICE. I seriously doubt that I will receive exchange authorization and direction to replace the items. this has been a very frustrating and EXPENSIVE experience! I will not purchase from this company every again and I will relay their lack of integrity and response to everyone that will read it.
15 August 2026
Unprompted review
Reply from Hike Footwear
We would like to apologize for the disappointing experience you’ve had with your recent order. It's upsetting to reach out repeatedly about an exchange, request a call back, and send multiple emails without receiving the help or response you needed. After spending your hard-earned money with us, you deserved attentive, timely, and caring support from the very beginning.
We regret that we fell short and left you feeling unheard and unsupported. Your concerns matter to us, and we truly appreciate you bringing this experience to our attention.
Hike Footwear
Customer Service
I love my hike shoes as an alternative…
I love my hike shoes as an alternative to my cushioned walking shoes because they help strengthen my foot muscles and improve my balance. They are easy to put on and take off, and easy to wash. I wore them while walking on the beach and loved them lightweight flexibility and support
25 April 2026
Reply from Hike Footwear
We’re glad that you’re enjoying your Hike shoes and feeling a positive difference in your everyday movement and balance! It’s wonderful knowing they’ve become a comfortable alternative to your cushioned walking shoes and that you appreciate how lightweight and flexible they feel.
We also love hearing that they’re easy for you to put on, take off, and keep clean, especially after a lovely walk on the beach! Thank you so much for sharing your wonderful experience with us. Your support truly means so much to our entire team!
Hike Footwear
Customer Service
I love mine
I love mine. I have two pair. Very comfortable walking shoes. Easy to spot clean.
9 February 2026
Reply from Hike Footwear
We’re happy to hear how much you love your Hike shoes and that you already have two pairs! It’s wonderful knowing they’re keeping you comfortable while walking and that you find them easy to spot clean and care for.
Thank you so much for taking the time to share your experience with us and for choosing Hike again. Your continued support truly means so much to our entire team!
Hike Footwear
Customer Service
Appallingly Poor Customer Service
Disgraceful customer service. So far I have emailed 6 times to arrange an exchange and no response. Finally, after posting to Trustpilot my first review, that got Hike Footwear’s attention and they said they were sorry and would send a larger size as originally asked. It had been sometime now since that empty promise and still no shoes. There is no phone number to call. Dealing with Hike Footwear is a lesson in frustration, save yourself the aggravation and order your shoes from another retailer.
14 August 2026
Unprompted review
Reply from Hike Footwear
Being promised a replacement and then being left waiting without any updates or communication is completely unacceptable. Having to repeatedly wonder when your shoes will arrive only added unnecessary stress to an already frustrating situation and we are deeply sorry for that.
Please send us an email at info@hike-footwear.com with your order details and we will make sure your replacement is handled.
Thank you so much for your patience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
Reply from Hike Footwear
We’re glad that you’re enjoying the comfort, ease, and look of your Hike shoes! It truly means so much to us knowing that they not only feel great on your feet but are also easy to wear and a style you enjoy.
Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate your support and hope you enjoy many more comfortable and happy steps in your Hike shoes!
Hike Footwear
Customer Service
Poor quality and disgraceful customer service
Order number: #2354155
This is the 3rd review I’m writing, I bought Hike trainers recently and was assured if they were not suitable I could return them for a full refund.
To start with, hike would not respond to several emails in order to even acknowledge a return and send the return form, then once the form was returned I had to pay to send the trainers back to an American address , when the item was shipped from their London address,
Even though I have now provided proof of postage and tracking, and sent 5 emails to chase the refund up, I have zero response from this company.
I’m wasting time writing emails, Find it super frustrating that a company can’t even acknowledge a customer by email regarding a complaint or refund.
To add to all the frustration I am not able to call anyone as there is no telephone number in the uk.
Last time I wrote a review I was promised a reply, the item was sent back on 17 July, it’s now 4 weeks and I’m still waiting for simple refund or even a reply.
This is disgraceful customer service and poor management. I don’t understand why a refund is so difficult, the process has been made harder in order to not provide a refund as promised.
The whole process has been stressful and frustrating and I am no further forward,
Never use this company for any shopping as the quality is poor and the return process the most frustrating experience for a customer
Please ensure this time you reply to me and process the refund asap. It should never be this hard!
17 July 2026
Unprompted review
Reply from Hike Footwear
We are so truly sorry for any inconvenience this has caused you and we genuinely mean that. Your concern matters deeply to us and our team has carefully reviewed your case and is actively working on a resolution for you right now.
Please check your inbox for our response and do not forget to check your spam or junk folder just in case. If you have any additional details to share please feel free to reach out to us at info@hike-footwear.com and we will personally make sure everything is taken care of for you as quickly as possible.
Thank you so much for your patience and understanding. We are fully committed to getting this resolved for you right away.
Hike Footwear
Customer Service
A pair for my husband
Ordered these for my husband who has been having trouble with his balance. He says they are really comfortable and enjoys wearing them. I am thinking about ordering another pair for him and maybe a pair for myself.
8 August 2026
Unprompted review
Reply from Hike Footwear
It's fantastic to hear that your husband finds them comfortable and enjoys wearing them, especially as they've been helpful with his balance! We're so pleased to know they've made a positive difference.
The idea of you ordering another pair for him and one for yourself truly makes our day. Thank you for considering us and for sharing such positive feedback!
Hike Footwear
Customer Service
Great product & fast shipping
Great product & fast shipping. I didn't need to contact them so I don't know what their customer service is like.
16 September 2025
Reply from Hike Footwear
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you are enjoying your Hike shoes and that your order arrived quickly means absolutely everything to our entire team!
Knowing that both the product and delivery experience left you happy and satisfied is exactly what we strive for every single day and knowing that we achieved that for you is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for choosing Hike. We are so proud and grateful to have you as such a valued and cherished part of the Hike family. Here is to many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
The shoes arrived in a speedy fashion
The shoes arrived in a speedy fashion. The fit of the shoes is good, color is nice. It has taken a few days to adjust to the feel of the shoes on my feet, and places on my feet that had trouble spots continue to cause pain when wearing the Hike shoes as well.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re glad that your shoes arrived quickly and that you’re happy with both the fit and the color! It’s always exciting to receive a new pair, and we truly appreciate you sharing your first impressions with us.
We understand that getting used to new footwear can sometimes take a little time, especially if the design feels different from what you normally wear. We hope they continue to feel more natural and comfortable as you gradually wear them. Thank you so much for your patience and for choosing Hike!
Hike Footwear
Customer Service
I’m a flip flop girl but due leg issues…
I’m a flip flop girl but due leg issues I’m not able to walk right now. However I love my barefoot shoes for exercising for now. I’ve always hated athletic shoes because of the weight - real flip flops (and I’m talking the cheapie original type) are weightless. My Hikes give the same feeling!
14 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that your Hike shoes are providing the comfort and lightweight feel you enjoy, especially during your recovery. It’s wonderful knowing they give you that light, easy feeling you love from wearing flip-flops while still being comfortable for your everyday steps.
Thank you so much for sharing your experience with us. We truly appreciate your support and wish you continued comfort and all the very best throughout your recovery!
Hike Footwear
Customer Service
Have really enjoyed these shoes.
10 February 2026
Reply from Hike Footwear
We’re glad to hear how much you’ve been enjoying your Hike shoes! Knowing that they’re keeping you comfortable and that you’re genuinely happy with them truly means so much to our entire team.
Thank you for taking the time to share your wonderful feedback and for choosing Hike. We truly appreciate your support and hope you enjoy many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Great Shoes!!
I have been using your product for about four days so far and am delighted. Did a lot of walking yesterday and felt great aat the end of the day. Thanks ps. (I'm 94 and was at the racetrack for 6 races. Didn't win but walked to the windows a lot.
13 August 2026
Unprompted review
Reply from Hike Footwear
We’re delighted to hear how much you’re enjoying your Hike shoes! It’s especially wonderful knowing that after such an active day at the racetrack and all that walking, your feet still felt comfortable and great. Experiences like yours truly make our day and mean so much to our entire team.
Thank you for taking the time to share your wonderful feedback with us and for choosing Hike. We hope you enjoy many more comfortable and happy adventures in your shoes!
Hike Footwear
Customer Service
Very comfortable
I love the product and the inserts make a huge difference. The shipping was a little crazy I did not know that they were made oversees. I wish you were made in the USA, just a little disappointed
7 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you love your Hike shoes and that the inserts are making such a positive difference in your overall comfort! Knowing that you’re enjoying the product and having a great experience with the fit truly means so much to our entire team.
We also completely understand your thoughts regarding the shipping and manufacturing location, and we genuinely appreciate you sharing that feedback with us. Thank you for taking the time to tell us about your experience and for choosing Hike. Your support and honest feedback mean a lot to us!
Hike Footwear
Customer Service
I have many of Hike footwear’s shoes
I have many of Hike footwear’s shoes. Different styles of footwear and a few of the insoles that don’t come with the shoes. The winter fuzzy ones are great when it starts to get colder.
My favorite shoes are the really flexible barefoot style that I live in as a “house shoe” because of the flexibility they provide and the way they protect my sole from anything on the floor or ground. When it’s damp outside I tend to use the easy slip on and off styles that here in Japan is necessary.
Those of the several styles I have, are the ones I wear the most.
12 January 2026
Reply from Hike Footwear
It’s wonderful knowing that the flexible, barefoot-style design is comfortable for wearing around the house and that the easy slip on options have been convenient for those damp days in Japan. We’re also delighted that the cozy winter insoles are helping keep your feet warm and comfortable as the colder weather arrives.
Thank you so much for sharing your experience and for continuing to choose Hike. Your loyalty and support truly mean so much to our entire team. We hope your Hike shoes continue to keep you comfortable through every season!
Hike Footwear
Customer Service
I have been trying for over a month to…
I have been trying for over a month to get the correct size and return shoes and can't get a response. I've emailed hikefootwear.com and responded on their site and still haven't gotten a response.
Started beginning of July. Shoes were ordered on June 28th.
28 June 2026
Unprompted review
Reply from Hike Footwear
We are sorry for the prolonged delay and lack of communication you’ve experienced while trying to resolve your sizing and return concerns. Waiting over a month for assistance, especially after making the effort to contact us through multiple channels, is incredibly frustrating and disappointing. You deserved a prompt, clear, and helpful response from us much sooner.
We sincerely regret that we fell short of the level of care and support you expected and deserved. We truly appreciate your patience despite this frustrating experience, and we take your concerns very seriously.
Hike Footwear
Customer Service
Their sizing chart is way off
Their sizing chart is way off. I ordered 3 pair of shoes in my regular size I wear after checking this against their chart. They are about at least a half size too small. I have contacted them about returning them for a substitution. Their policy is pretty ridiculous bc you have to return them at your expense one at a time with you paying the return cost. It would be so easy to return the 3 pairs, choose a size, and them send the correct pairs to you. And there's another option to keep the shoes and they will only refund a part of what you paid for them which is not even half of the AMT I paid for them and they will send you the correct size but there's another charge for doing this. In other words they are pretty much screwing you over which ever way you go.
14 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry about both our sizing guidance and the return process. It's upsetting to receive shoes that don’t fit as expected and then encounter additional difficulties when simply trying to resolve the situation.
You deserved a much smoother, clearer, and more supportive experience from us, and we sincerely regret that we fell short. Your concerns are important to us, and we appreciate you sharing your experience so we can continue improving our sizing guidance, return process, and customer support.
Hike Footwear
Customer Service
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