Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The company kept me updated about shipping but it did take awhile to get the shoes. They are comfortable and seem supportive enough. I wore them for an entire day , including playing golf and walki... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m pleasantly surprised at the comfort…
I’m pleasantly surprised at the comfort of the shoes and they have taken pressure off my knees.
The fashion level is not my normal look but they are very comfortable,
8 August 2026
Unprompted review
Reply from Hike Footwear
It's really great that your Hike shoes are keeping you comfortable and that you’ve noticed a positive difference in how your knees feel! It truly means so much to us knowing that your shoes are making your everyday steps more enjoyable and comfortable.
Thank you for taking the time to share your wonderful experience with us. We truly appreciate your trust and support and are so grateful to have you as part of the Hike community!
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us. We are genuinely sorry that the shoes did not meet your expectations, and we completely understand how disappointing it is when a purchase is not what you hoped for.
Your experience truly matters to us, and we will make sure your feedback is shared with our team as we continue working to improve our products and provide a better experience for our customers.
Hike Footwear
Customer Service
You place another order that I did not…
You place another order that I did not order. Also trying to get a hold of you is I impossible. No customer service phone number and you never get back to my emails until weeks after. Terrible pe company
30 July 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the distress and frustration this unauthorized order has caused you. It's upsetting to discover an order that you did not authorize and then struggle to get the timely support and answers you deserve.
We regret that our lack of responsiveness made an already concerning situation even more stressful. This is not the experience we want for any of our customers, and we sincerely apologize for letting you down.
Hike Footwear
Customer Service
I love these shoes
I love these shoes. My only concern its the long wait to receive them.
7 August 2026
Unprompted review
Reply from Hike Footwear
It's fantastic to hear that you love your new shoes! We completely understand that waiting for your order can feel a little concerning, and we truly appreciate your patience throughout the process.
Knowing that you’re happy with your shoes now that they’ve arrived means so much to us. Thank you for your understanding and for choosing Hike!
Hike Footwear
Customer Service
Love these shoes
Love these shoes. I have several pair. Just wish they arrived quicker.
29 September 2025
Reply from Hike Footwear
We’re glad to hear how much you love your Hike shoes and that you’ve already added several pairs to your collection! It truly means so much to us to have your continued support.
We understand wanting your new favorites to arrive sooner, and we appreciate your patience and honest feedback about the delivery time. Thank you for being such a wonderful part of the Hike family!
Hike Footwear
Customer Service
I was very hesitant to order
I was very hesitant to order, but it is the best thing I have done lately. I've worn my shoes 4 days in a row to do my morning walk. No pain in my feet, legs or back. I love the shoes. I ordered size 9 /9 1/2, they fit good but I have to wear thin socks. I would have ordered a 10 but I think the combined size would have been to big.
LOVE THE SHOES
The customer service is good, but did not realize it would take so long to get my order.
9 August 2026
Unprompted review
Reply from Hike Footwear
It's great to hear that your Hike shoes have made such a positive difference in your morning walks and overall comfort! Knowing you’re able to enjoy your walks with greater ease truly means so much to our entire team.
We’re also grateful for your patience and appreciate your honest feedback regarding the delivery time. Thank you for choosing Hike and for sharing your wonderful experience with us!
Hike Footwear
Customer Service
Spreading my toes
My mobility has improved since I started wearing the shoes. At 85 years old with CHF this is a definite help. Thanks
13 August 2026
Unprompted review
Reply from Hike Footwear
We’re happy that you’re feeling more comfortable and confident in your everyday movement and that your Hike shoes have been such a wonderful help! Knowing they’re making a positive difference in your daily life truly means so much to our entire team.
Thank you for sharing your lovely experience with us and for trusting Hike to be part of your journey. We truly appreciate your support!
Hike Footwear
Customer Service
Shipping took weeks
Shipping took weeks. When I contacted the company for an update, they asked the order number, then did not respond for at least 2 weeks. By that time the shoes had arrived. I love barefoot shoes in general, but these are horrible. Absolutely the worst. They have not responded to my complaint. Between the poor quality of the shoes and unresponsive customer service, I do not recommend this product.
16 July 2026
Unprompted review
Reply from Hike Footwear
We are sorry that, after all that waiting, the shoes that did not meet your expectations and you were left feeling that your concerns had gone unheard.
You deserved much more attentive, timely, and caring support from us, and we sincerely apologize for falling short. Please email us at info@hike-footwear.com with your order number and purchase email so we can personally review your situation and do our very best to address your concerns properly. We truly appreciate the opportunity to assist you and make things right.
Hike Footwear
Customer Service
This company is producing great shoes that are both comfortable and stabilizing.
This company is producing very comfortable, and more importantly, very stabilizing shoes with a wide toe box, and a bottom that helps keep you upright.
22 April 2026
Reply from Hike Footwear
We’re delighted that your Hike shoes are providing the comfort and stability you were looking for. Knowing that the roomy toe box and supportive sole are making such a positive difference in your everyday steps truly means so much to our entire team.
Your kind words and support are incredibly appreciated. Thank you for being part of the Hike family, and we hope you enjoy many more comfortable, confident, and happy steps ahead!
Hike Footwear
Customer Service
I would give no stars!!
I would give no stars!!! I ordered a pair at the end of June and they don't fit. I ordered the size of shoe I wear all the time with multiple retailers. I emailed the company for a return for the right size. The company refused the return but said they would give me a credit to purchase the correct size. I have been back and forth since and still don't have this resolved. They keep promising they will take care of it and never have. DO NOT BUY FROM THEM!!!!!
18 June 2026
Unprompted review
Reply from Hike Footwear
We would like to apologize for the frustration you’ve experienced. After receiving shoes that didn’t fit, you should have received clear and timely assistance with your return instead of having to go back and forth repeatedly without a resolution. We completely understand why this has left you feeling upset and let down.
Please email us at info@hike-footwear.com with your order number and purchase email so we can review your case and help get this resolved as quickly as possible. We sincerely appreciate the opportunity to make this right.
Hike Footwear
Customer Service
Hike is very unbusiness like
Hike is very unbusiness like. The shoes they sent were uncomfortable. I tried to get a refund without success. They are very difficult to deal with. I was unable to return the shoes. They would not give me authorization to do so or the address to send them to. I ended up getting a $23 refund and having to keep a pair of shoes that I didn't want. So I lost $40. They tried to sweet talk me with every message. Their response time was also horrible, taking weeks, instead of days responding.
29 April 2026
Reply from Hike Footwear
Apologies for the experience you’ve had with both our shoes and customer service. We know how upsetting it must be to receive shoes that were uncomfortable, then face difficulties with the return process and long delays when trying to get help.
You deserved prompt, caring, and straightforward support from us, and we sincerely regret that we fell short. We truly appreciate you sharing your experience, and we are taking your feedback seriously as we work to improve our products, communication, and overall customer experience.
Hike Footwear
Customer Service
Everything about my experiences with…
Everything about my experiences with Hike Footwear has fine. The only problem is the shoes do not fit well. I have too much of the toe area of the shoe hanging off the front of both the right and left shoes. The extra fabric and sole catch and drag on the carpets and floor when I've tried them. I have only used them inside the house. Please advise.
6 August 2026
Unprompted review
Reply from Hike Footwear
We’re truly sorry that the fit of your shoes hasn’t worked out as expected. We completely understand how frustrating and uncomfortable it must be to have excess material around the toe area causing the shoes to catch or drag while walking.
You deserve footwear that feels comfortable and secure with every step. We genuinely appreciate you sharing your experience, and we’ll make sure your feedback is taken into consideration as we continue improving our fit and designs.
Hike Footwear
Customer Service
Love their barefoot shoes
Love their barefoot shoes! Super light weight and easy travel shoes!
30 September 2025
Reply from Hike Footwear
It's great to hear how much you’re enjoying your Hike shoes and that their lightweight design makes them such a great companion for your travels.
Knowing they’re keeping you comfortable while you’re on the go truly makes our day. We really appreciate your support and hope they join you on many more wonderful adventures ahead! Thank you so much!
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for the feedback! We’re thrilled that you’re loving your shoes and that you’ve also had a great experience with our app. Knowing that both have made your experience with Hike so enjoyable truly means so much to our entire team.
Thank you for being such a wonderful part of the Hike family, and we hope you enjoy many comfortable and happy steps ahead!
Hike Footwear
Customer Service
Absolutely love these shoes
Absolutely love these shoes! So comfortable and make my back not hurt so bad after wearing them for 8+ hours!! Highly recommend!
23 August 2025
Reply from Hike Footwear
Thank you so much for your feedback! It's great to know that you love your shoes and find them so comfortable, especially after wearing them for extended periods.
It's truly rewarding that they've made such a positive difference in how your back feels. We appreciate you highly recommending them!
Hike Footwear
Customer Service
customer service was awful
29 June 2026
Reply from Hike Footwear
We're sorry that your customer service experience was awful and we mean every word of that. You deserved warm helpful and responsive support from the very beginning and we completely failed to provide that. We take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and make sure everything is properly resolved for you right away. We are fully committed to doing so much better for you.
Thank you so much for bringing this to our attention and for giving us the opportunity to improve. We are here for you!
Hike Footwear
Customer Service
Do not do business with this company.
Do not do business with this company.
This is my 4th post about our experience.
The shoes are poor quality, and the sizing is inaccurate.
We asked to return the shoes, and it took weeks before they agreed to a return. We sent the shoes and insoles back. We followed up in 7 days, and they wanted proof of the return, which we provided. Then they refunded part of the amount due. We email again ,and they sent the balance of the credit to our credit card. Before the original credit posted to our account they withdrew it.
These people are impossible to do business with.
This merchandise and company are from China. They operate like a scam. If you are smart, you will get shoes from another company that offers free returns!!
Poor quality shoes!!
13 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustration and inconvenience you’ve experienced. We understand how disappointing it can be when an issue isn’t resolved as smoothly or quickly as expected. Our customer service team has carefully reviewed your concern and is actively working to make things right.
Please check your inbox, including your spam or junk folder, for our response. We sincerely appreciate your patience and the opportunity to resolve this for you.
Hike Footwear
Customer Service
Loved my sneakers and they run very…
Loved my sneakers and they run very true to size if you order a size 7
30 August 2025
Reply from Hike Footwear
We’re delighted to hear that you’re loving your new sneakers and that the fit feels just right! It’s wonderful knowing they feel true to size and comfortable from the start. We hope they continue to keep your feet happy and comfortable with every step.
Thank you so much for taking the time to share your lovely feedback and for choosing Hike. Your support truly means so much to our entire team!
Hike Footwear
Customer Service
The return policy is terrible
The return policy is terrible. Customer service - might as well not have one. Shoes are one size too small and wanted me to enroll (and pay) in some kind of a group to get my exchange.
12 August 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the experience with the sizing of your shoes, our return policy, and the exchange process. We completely understand how upsetting it is when your shoes don’t fit as expected, only to then face additional difficulties while simply trying to get assistance.
You deserved a much smoother, clearer, and more supportive experience from us, and we sincerely regret that we fell short. Your concerns are important to us, and we truly appreciate you sharing your experience as we work to improve both our processes and the care we provide to our customers.
Hike Footwear
Customer Service
These shoes were horrible
These shoes were horrible! Absolutely no support of any kind. Not worth the money. Very uncomfortable!
14 August 2025
Reply from Hike Footwear
Apologies that the shoes were horrible and did not provide the support or comfort you expected and we genuinely mean every word of that. You deserved a product that truly met your needs from the very first step and we are deeply sorry for falling so far short of that.
Your feedback is incredibly valuable and we are actively working to improve our products for all our customers. Thank you so much for taking the time to share your experience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.