Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for anothe... See more
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My order 6308741, was originally lost in transit by Evri!! (Say no more) This was on the Sunday, I contacted High Street TV customer services as advised on their site, I spoke to Anna who was very... See more
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Purchased a handy 4 in 1 handheld scrubber. I had some questions in regard to this item and it’s use. I contacted Customer Services for assistance. Ben responded by text and was able to answer my q... See more
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Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have h... See more
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Company details
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14K reviews
Asks customers to review
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Great shopping experience
Great shopping experience. Quick delivery and great products for value.
25 August 2026
Unprompted review
Reply from High Street TV
Thank you for the 5-star review!
We are so glad to hear you had a great shopping experience and that you’re happy with the value and speed of delivery.
Many thanks, Michael
Incomplete delivery
Ordered a heated clothes airer. The order arrived incomplete, namely with the cover missing. Paid next day delivery but now can’t use until the cover arrives. Credit to customer service who efficiently arranged for the missing parts to be sent out but would have been great to get everything next day, as paid for.
3 September 2026
Unprompted review
Reply from High Street TV
We are sorry to hear that your experience with us was soured by a missing part.
While we are pleased to have resolved this, we intend to make things better and will be in touch soon.
Apologies, Michael
good products and good delivery times
29 August 2026
Unprompted review
Reply from High Street TV
Thank you for the feedback, David.
We’re glad to hear you were satisfied with the quality of our products and the speed of your delivery.
Many thanks, Michael
Excellent service excellent product
Excellent service excellent product
31 August 2026
Unprompted review
Reply from High Street TV
Thank you so much for the 5-star review, Darren.
We are thrilled to hear that you enjoyed both our service and your products. Your support means a lot to us.
Many thanks, Michael
delivered on time in good condition
26 August 2026
Unprompted review
Reply from High Street TV
Thank you for the 5-star review, Susan.
We are so glad to hear your order arrived promptly and in perfect condition. If you need our help with anything, please don't hesitate to reach out.
Many thanks, Michael
excellent customer service
Customer service is Always friendly and helpful.. it feels like they are genuinely interested in sorting out what ever the situation is.. something that's rare in customer service.
27 August 2026
Unprompted review
Reply from High Street TV
Thank you so much for your kind words!
We pride ourselves on providing a personal and helpful experience, so it’s wonderful to hear that our team made a positive impression.
We truly appreciate your support!
Many thanks, Michael
Whole process was easy from ordering to…
Whole process was easy from ordering to delivery. Tracking delivery worked very well also.
15 August 2026
Unprompted review
Reply from High Street TV
Thank you so much for your feedback, Mr Edmunds.
We are thrilled to hear that you found the ordering process seamless and that our tracking system kept you well-informed.
Enjoy your purchase.
Many thanks, Michael
Simple and easy
Simple and easy! Was really glad to be able to get a replacement pot for my slow cooker instead of having to replace the whole thing!
20 August 2026
Unprompted review
Reply from High Street TV
We are so glad we could help you get your cooker back in action! We’re big fans of sustainability and glad we could save you from buying a whole new unit. Happy cooking!
Many thanks, Michael
Great experience
Accidentally placed an order without applying my discount code. Emailed the support contact email address and they got back to me really quickly. They confirmed they will refund me the difference right away. This meant there was no delay in cancelling my order and having to re-order with the discount code.
26 August 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Hannah.
We know how frustrating it can be to miss a discount, so we’re glad our support team could resolve that for you quickly without delaying your shipment. We appreciate your comments.
Many thanks, Michael
Excellent company to deal with …
Excellent company to deal with Brought two items on the outlet. One had to go back to be replaced which was no problem I gave them the wrong one by accident they sorted it out with no cost to me 5 stars
21 August 2026
Unprompted review
Reply from High Street TV
Thank you for the 5-star rating, Julie.
We are so pleased to hear that we could help rectify the accidental swap at no extra cost to you.
We believe in helping our customers at every opportunity.
Many thanks, Michael
Excellent service
Excellent service. Order arrived extremely quickly. I will definitely shop again and have no reservations In recommending the shopping channel.
16 August 2026
Unprompted review
Reply from High Street TV
Thank you for this fantastic review, Vid.
We work hard to deliver speedy service and great products, so it’s wonderful to hear we’ve hit the mark.
We look forward to welcoming you back again soon — and thank you for recommending us.
Many thanks, Michael
all was good but the driver did leave…
all was good but the driver did leave it on the doorstep after ringing the bell what would happen if we weren't in ??? but apart from that all was good
20 August 2026
Unprompted review
Reply from High Street TV
Thank you for your honest feedback, Mr Wood.
We’re glad everything was fine with your order, but we completely understand your concern about it being left on the doorstep. We will pass this feedback on to our delivery partners so they can be more mindful of where parcels are left.
Thank you for bringing this to our attention.
Many thanks, Michael
Reply from High Street TV
We are very sorry to hear your order hasn’t arrived yet — this is not the experience we want you to have. Please accept our sincere apologies.
We have requested through Trustpilot that you share your contact details with us. By doing so, we can investigate and resolve your case with a 5-Star solution.
Many thanks, Michael
Excellent From start to finish ,
Excellent From start to finish ,
Easy to order ,
Delivery quick ,
Quality item ,
Very pleased ,
⭐️⭐️⭐️⭐️⭐️
17 August 2026
Unprompted review
Reply from High Street TV
Thank you April, for this wonderful 5-star review.
We’re thrilled to hear you enjoyed the whole experience — from ordering to delivery and the quality of your item.
If you need our help with anything, please just reach out.
Many thanks, Michael
Help with a query
The person who assisted me was very helpful and able to resolve my query very quickly.
21 August 2026
Unprompted review
Reply from High Street TV
Thank you for your lovely feedback, Haeather.
We’re really pleased our team could help you quickly and smoothly. Great customer service is what we strive for, so it’s wonderful to hear we got it right. Thank you for your support.
Many thanks, Michael
First ordered on the 10 august had…
First ordered on the 10 august had trouble with evri delivery.When high streettv.co.uk found out they immediately sent out a replacement the next day couldn't fault the service.Even compensated m
21 August 2026
Unprompted review
Reply from High Street TV
Thank you so much for your understanding and your wonderful feedback, Martin.
We’re really sorry there were issues with your original delivery — as soon as we found out, we wanted to make sure you weren’t kept waiting. We’re delighted we could get a replacement out to you quickly, and we hope you enjoy your purchase.
Many thanks, Michael
Top products
I found this company easy to deal with and no complaints about the product,they were quick to deliver at a good price A+++
8 April 2026
Reply from High Street TV
Thank you for this fantastic review, Barry
It’s always our goal to make ordering simple, prices fair, and delivery fast — so we’re delighted to hear we ticked all the boxes for you. Thank you for your support, Michael
Reply from High Street TV
Thank you for your great feedback, Raymond.
We’re really pleased to hear you’re happy with your purchase and finding it easy to use.
Many thanks, Michael
Excellent customer service
Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for another one to be sent out immediately with a different courier. This arrived today (24 hours after contact) with DPD. Looking forward to many happy blending hours. Thank you
20 August 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Miss W.
We’re very sorry for the delay with your original order — but we’re delighted Martin could step in and get a replacement sent out to you so quickly.
Many thanks, Michael
Easy to order and received with no…
Easy to order and received with no problems.
Dry good quality air bed and easy to use.
15 August 2026
Unprompted review
Reply from High Street TV
Thank you for your lovely review, Mavis
We’re really pleased to hear ordering was straightforward and you’re happy with the quality of your air bed.
Thank you for choosing us — we really appreciate your feedback!
Many thanks, Michael
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