I was able to book my reserved seat easily however I had some trouble retrieving my e-ticket. I was not able to transfer it to my AppleWallet app. Thankfully I saved a copy of it in my Notes File.
Company replied
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Review summary
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Reviews shaping this summary
It was easy to book a seat on the train and I received an email quickly to confirm my booking with a link to the tickets. The one thing that doesn’t work properly is their App. When logging in it say... See more
Company replied
We booked tickets in advance. As soon as they became available they were bought and issued to us. Very happy with the service. Also contacted them during the process and got a response within 10 minut... See more
Company replied
The experience was easy, but somewhat confusing since i did the booking before the train company started issuing tickets. Also the RailNinja app does not work. I give it my email but it doesn’t send... See more
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Company details
About High-Speed Trains
Written by the company
Experience the future of travel with high-speed trains – swift, eco-friendly journeys that redefine convenience and comfort for a seamless, connected world.
Highspeedtrains.com is your ultimate platform for effortless online train ticket booking worldwide, covering Europe, Asia, Australia, the Americas, the Middle East, and Africa.
In collaboration with leading global rail carriers, High-Speed Trains provides the most streamlined approach to online ticket booking.
Discover High-Speed Trains
Need Assistance?
We're here to make your high-speed train travel hassle-free and enjoyable.
Talk to us via online chat or send us an email to info@highspeedtrains.com.
Contact info
432, Triq Fleur de Lys, Suite 1, BKR 9061, Birkirkara, Malta
- info@highspeedtrains.com
- highspeedtrains.com
4.3
Excellent
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The trip was enjoyable but…
The trip was enjoyable but unfortunately the carriage was freezing and the attendant could not change it. That was very unpleasant.
6 October 2025
Reply from High-Speed Trains
Thank you for your feedback, Joanne. We’re glad to hear you enjoyed your trip overall, but we’re sorry that the carriage temperature made your journey uncomfortable. We truly hope your next trip will be much more comfortable.
Simple and easy to book
Simple and easy to book . Prefer confirmation come in more English language
6 October 2025
Reply from High-Speed Trains
Thank you for your feedback, Suat!
We’re glad to hear that booking was simple and easy! Please note that tickets are issued in the official language of the railway, as translating them would make them invalid. However, all train details and departure information are available in English through your personal account. Wishing you a smooth and enjoyable journey!
Lovely comfortable seats and great…
Lovely comfortable seats and great staff helping with luggage much appreciated
6 October 2025
Reply from High-Speed Trains
Thank you for the feedback, Jenny! We're glad the onboard comfort and baggage assistance met expectations. We appreciate you choosing us.
Reply from High-Speed Trains
Thank you for the feedback, Peggy!
We’re pleased the booking flow felt clear and straightforward. Safe travels!
Expectations were clearly set and then…
Expectations were clearly set and then they were met
6 October 2025
Reply from High-Speed Trains
We appreciate your feedback, Elaine. The goal is straightforward planning and dependable delivery. Glad the trip reflected that. We look forward to assisting on a future journey.
Reply from High-Speed Trains
Thank you for sharing your feedback!We're glad to hear the booking process felt straightforward from start to finish. We’ll keep it simple and reliable for your next journey, and we look forward to welcoming you again.
Sorting out Andalusian trip
Good communication but the mobile page is a little clunky - probably better on a P.C. for ease of navigation
6 October 2025
Reply from High-Speed Trains
Thank you for your your feedback, Tim.
We’re glad our team communication worked well, and we’re sorry the mobile experience felt less smooth than it should. We appreciate you traveling with us and look forward to welcoming you again.
As a visitor to Spain and first time…
As a visitor to Spain and first time user your staff was very helpful
Thank you
19 September 2025
Reply from High-Speed Trains
Thank you for choosing us for your trip to Spain, Hek. We’re glad our team could support you with your first booking. We appreciate the feedback and look forward to welcoming you on a future journey
Reply from High-Speed Trains
Thanks for sharing this, Brian. It's great to hear the coach was in top shape and everything ran like clockwork. We’ll be here to get you to your next stop just as smoothly.
Reply from High-Speed Trains
Thank you for the kind note, Brett. It means a lot to know everything worked just the way you needed. Whenever you’re planning the next trip, we’re here and happy to help.
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