I was able to book my reserved seat easily however I had some trouble retrieving my e-ticket. I was not able to transfer it to my AppleWallet app. Thankfully I saved a copy of it in my Notes File.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to book a seat on the train and I received an email quickly to confirm my booking with a link to the tickets. The one thing that doesn’t work properly is their App. When logging in it say... See more
Company replied
We booked tickets in advance. As soon as they became available they were bought and issued to us. Very happy with the service. Also contacted them during the process and got a response within 10 minut... See more
Company replied
The experience was easy, but somewhat confusing since i did the booking before the train company started issuing tickets. Also the RailNinja app does not work. I give it my email but it doesn’t send... See more
Company replied
Company details
About High-Speed Trains
Written by the company
Experience the future of travel with high-speed trains – swift, eco-friendly journeys that redefine convenience and comfort for a seamless, connected world.
Highspeedtrains.com is your ultimate platform for effortless online train ticket booking worldwide, covering Europe, Asia, Australia, the Americas, the Middle East, and Africa.
In collaboration with leading global rail carriers, High-Speed Trains provides the most streamlined approach to online ticket booking.
Discover High-Speed Trains
Need Assistance?
We're here to make your high-speed train travel hassle-free and enjoyable.
Talk to us via online chat or send us an email to info@highspeedtrains.com.
Contact info
432, Triq Fleur de Lys, Suite 1, BKR 9061, Birkirkara, Malta
- info@highspeedtrains.com
- highspeedtrains.com
4.3
Excellent
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from High-Speed Trains
Thank you for your feedback! We're happy to hear that your experience was straightforward. If you need anything in the future, don't hesitate to reach out!
Reply from High-Speed Trains
Thank you for your kind feedback, Catherine!
We’re glad to hear that Eli was able to assist you and successfully update your reservation! It’s great to know our team could make the process smooth and hassle-free.
Trained stopped 2 exits before mine and…
Trained stopped 2 exits before mine and we were bused the rest of the way.
13 October 2025
Reply from High-Speed Trains
Thank you for your feedback, Mark. We’re sorry for the disruption with your train and that you had to be bused for the remainder of your journey. We appreciate your understanding and hope the rest of your trip was smooth and enjoyable.
The young lady that helped
The young lady that helped. I think Deb.. , help desk, I’m can’t remember 100% of her name but I’m sure you can back date the details, was great. There was an issue and she solved the problem perfectly.
She deserves a promotion or i will offer her a job in Australia.
13 October 2025
Reply from High-Speed Trains
Thank you for taking the time to share this, Robert! It’s great to hear the case was resolved promptly. Safe travels!
Simple and intuitive website experiene
13 October 2025
Reply from High-Speed Trains
Thank you for your experience, Vincent!
We’re happy to hear that you found the website simple and intuitive! We strive to make the booking experience as smooth as possible. Enjoy your journey.
Quite simple
13 October 2025
Reply from High-Speed Trains
Dear Kim,
We’re glad to hear that the process was straightforward for you! We aim to make booking as simple and hassle-free as possible. Wishing you a great trip!
First time traveling with High speed…
First time traveling with High speed train... amazing and awesome seems
13 October 2025
Reply from High-Speed Trains
Dear Shabbir,
We’re glad to hear that your first high-speed train experience was amazing! We hope the rest of your journey is just as smooth and enjoyable.
Booking reserved seats when 2 people traveling togethet
Easy, when booking 2 seats requested together - window & aisle, looks like we received 2 window seat's separated
12 October 2025
Reply from High-Speed Trains
Dear Michael,
Thank you for your feedback!
We’ve just emailed you directly with the coach seating map and your assigned seats. We'll do everything we can to assist you before the departure. Thank you for choosing us.
Reservation made with ease and clarity.
11 October 2025
Reply from High-Speed Trains
Thank you for the review, Lauri. We’re glad the reservation was clear and straightforward. Enjoy the journey ahead!
Great service
I tried several other services and could not book my travel. Your site was easy and the confirmations were very timely. Thank you.
10 October 2025
Reply from High-Speed Trains
Thank you for choosing us, Patsy!
We’re glad we could finalize your reservation smoothly and provide prompt confirmations. We appreciate the trust!
Easy to book in advance and not have to…
Easy to book in advance and not have to worry.
9 October 2025
Reply from High-Speed Trains
Thank you for booking in advance with us, Belinda. We’re pleased everything was confirmed early and ready for departure. We really appreciate your trust. Enjoy the train ride!
Very simple and straightforward
Very simple and straightforward. Couldn't be easier!
17 September 2025
Reply from High-Speed Trains
Thank you for the feedback! It’s great to hear the purchase flow was quick and intuitive, with tickets issued right away. Safe travels!
The cost of using this service is twice as much as the tickets cost.
I found the process easy to book and tickets easy to download and print. After booking through this system I realised I had paid too much for the tickets.High speed trains were very helpful and refunded me the overpayment. I would use them again.
7 October 2025
Reply from High-Speed Trains
Dear Julie,
Thank you for your feedback.
We’ve emailed you directly to review your case and provide further assistance.
First Time User
I was able to book my reserved seat easily however I had some trouble retrieving my e-ticket. I was not able to transfer it to my AppleWallet app. Thankfully I saved a copy of it in my Notes File.
29 September 2025
Reply from High-Speed Trains
We’re glad to hear that booking your reserved seat was easy! Sorry for the inconvenience retrieving the ticket -Apple Wallet isn’t supported yet.
We hope your journey goes smoothly and that you enjoy your trip!
Easy & convenient to book
Easy & convenient to book, pay & receive tickets ahead of time
7 October 2025
Reply from High-Speed Trains
Thank you for sharing your experience, Pamela. We’re glad the purchase flow was straightforward and that your tickets were issued in advance without a hitch.
Appreciate your trust in us. Safe travels!
Reply from High-Speed Trains
Thank you for the feedback, Rashid. We’re glad our team provided timely support and kept things moving so your booking could be completed without delays. Thank you for choosing us.
Okay but stupid help in Budapest
Okasy but stupid help in Budapest, because came with the wrong train
7 October 2025
Reply from High-Speed Trains
Thank you for sharing your experience, Jan! Since platforms can change close to departure, the best step is to confirm on the station departure boards and, if unsure, ask station staff-they’ll point you to the correct train.
Wishing you smoother journeys ahead.
Good for a first timer
For someone with little train experience, a quick review of the procedures when you get to the train station till when you board would be very helpful
6 October 2025
Reply from High-Speed Trains
Thank you for your feedback! Train station staff are there to help with any questions, and platform numbers should always be confirmed on the departure boards at the time of travel. We appreciate your understanding. Safe travels!
Reply from High-Speed Trains
Thank you for your feedback, Helen!
It’s good to hear our team kept you informed with clear, timely notices at each stage. Safe travels!
It was good experience and I got what I…
It was good experience and I got what I wanted also online booking was very smooth and not much required items to fill
Over all it was very easy and convenient
7 October 2025
Reply from High-Speed Trains
Thank you for sharing your feedback, Abdulahi.
It’s great to hear the ticket you needed was issued without friction and the booking steps were minimal.We’ll keep the process fast and focused. Thanks for choosing us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.