Highfield Plumbing and Heating Reviews 

253
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(253)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

very easy to discuss my problem with…

very easy to discuss my problem with and quickly sorted out a visit out to fix my leak and the plumbers who came to my house where very polite and friendly and professional they did a great job and left no mess, would be welcome to my property again

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Just a boiler service

Just a boiler service. Felix was polite and very efficient. Let me know that everything was working fine but if i had any problems, to get in touch straight away.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Highfield Heating

Last year Highfield Heating gave me a very good quote for the supply and fitting of a new boiler and some other plumbing work. Excellent work . Recently I contacted them regarding the Annual Service.
The young lady in the office was most helpful and arranged the service to be done . Within 3 hours Martin came and the service was done . over all a very good job. Give them a try.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Joshua was really helpful and…

Joshua was really helpful and professional. He ended up coming out twice due to us having to get Severn Trent out. Once that was sorted he came back out quickly and did a great job getting everything done.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Non-vented hot water system

I have a non-vented hot water and heating system (G3) that required several replacement parts. Highfield Plumbing are very friendly and experienced. The attending engineer was friendly, and explained the cause and cure of each of the system faults. I would definitely recommend them to carry out similar work to anyone looking for a good local plumber Gas Safe and G3 registered.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

They were early on the day of fixing…

They were early on the day of fixing the toilet and they said that they would wait for me to get there. Then when I got there he checked the toilet and said he would be able to fix it. Then he went his van to get the stuff to fix it but he came back to say that he had to go to snap-on to get the tools to fix it. He was gone for about 20 minutes and he fixed it and Felix did great job on it

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Radiator installation

I've used highfield plumbing before for toilet and radiator installation. Great guys who came to complete the job. happy with service from start to finish. Highly recommend

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I just had a new shower installed by…

I just had a new shower installed by Joshua this week. From start to finish Highfields showed excellent customer service, Ella who booked the work was especially helpful, explaining the possible plan, how it all works and made me feel at ease. Joshua also did a great job, he was a very thorough worker, ensuring everything was ok before he left and explaining everything he had done to me

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Reconnect hob to gas supply

I have used Highfield on several occasions and have never been disappointed with the service that they provide. On this occasion, Felix came to reconnect the gas supply to my hob following a slight gas leak. He let me know when he was on his way to my home and arrived on time. He was very polite and the work was done quickly and efficiently. Making sure that there were definitely no gas leaks. The cost was very reasonable and I definitely recommend this company to everyone.

23 April 2026
Unprompted review

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