Highfield Plumbing and Heating Reviews 

253
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(253)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highfield plumbing have now attended my…

Highfield plumbing have now attended my property twice with two different emergency plumbing situations. Each time the work has been done to a high standard and they arrived within an hour of the emergency. Would definately call them again if needed

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Annual boiler service carried out…

Annual boiler service carried out comprehensively and professionally by Josh. Courteous and polite. Arrived as stated with regular txt updates.If you use these guys recommend taking out their boiler service care package. Highly competitive pricing.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service, brilliant company

Fantastic service from Craig, Mark and the rest of the team at Highfield. Very professional and reasonable on price too. They did work for us that was deemed too difficult by a different company, and efficiently too. Can't recommend these guys enough!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Joshua came to service boiler…

Joshua came to service boiler yesterday. He arrived on time and was very friendly and polite throughout his visit. I am extremely happy with the work he did. Would definitely recommend Highfield plumbing and heating a reliable company

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Honestly good service

Craig from Highfield came out to look at our underfloor heating with a view of carrying out a service. On examination he identified a number of issues, he would not carry out the service as it would have been a waste of our money. He identified some issues with the manifolds and actuators. He reviewed the system overall. Suggested some ways of saving some money on work that needs doing. He was very honest and open with me and is preparing a estimate for work that needs doing.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

High quality customer service.

Martin came out to complete my annual boiler service which he did with efficiency and professionalism.
I was most impressed with the communication informing me of his time of arrival, and completing the work in 45 minutes. I also received a full written breakdown of all the measurements taken from the boiler which was very helpful.
In addition Martin was kind enough to advise on a magnetic filter, which was subsequently fitted the week after to a high standard.
I would thoroughly recommend Martin and all the team at Highfield Heating for all your plumbing and heating needs.
Thank you.🙏🏽😃

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Thermostat replacement

“Mark from Highfield recently replaced our thermostat and provided an excellent service from start to finish. He arrived exactly on time, was professional and courteous throughout, and carried out the work to a very high standard. Everything was completed

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Happy to have found a decent plumber

Mark from Highfield did our work.
We have an electric shower that needed the pump and circuit board replacing.
I’d sourced a new unit and this was fitted without fuss or mess in a totally competent way.
Mark was very helpful, explaining the process and offering useful advice should similar problems arise in the future.
Never easy finding a decent plumber.
I went through Checkatrade and am happy that I found this company.
I will use them again.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Re annual boiler service,

Re annual boiler service,
Craig arrived on time. Completed service.Found faulty parts and ordered. Fitted replacement parts quickly
at prearranged time.
Excellent service. Polite. Efficient. No fuss. No bother.
Highly recommended.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent plumbing work.

The level of service provided by Martin and Mark was truly exceptional. Their friendly demeanor made the entire experience pleasant and stress-free from beginning to end. Clear and consistent communication ensured that every aspect of the project was handled with great care. It is refreshing to encounter such a dedicated and reliable team in this line of work. Their commitment to excellence leaves a lasting impression of quality and integrity. Highly recommended.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Great honest service

Mark and Martin were great, knowledgeable, helpful and kind. They suggested calling the boiler manufacturer for the repair as it would cost substantially less than if they did it, which I thought was very honest and caring. Would recommend.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

A local Plumbing & Heating service that can be relied on!

After having been stung by an emergency plumbing service, who charged me the earth for not fixing my problem, I contacted Highfield Plumbing and Heating to see what they could do.

From the start, I felt I was getting a great service. Neither my hot water and heating were working, My call was answered in a very friendly manner and an engineer was allocated.

It took a few visits to fix what proved to be several issues with my combi boiler, all apparently caused by the heat setting having been set way to high when the combi was installed only 5 years ago (by someone else not Highfield). Everything is working fine now and the Engineers kept me informed all the way through the process with the work that had been done.

The labour costs were very reasonable as were the parts costs. I found the staff very friendly and personable.

I have no hesitation in recommending Highfield. Well done!

3 September 2026
Unprompted review

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